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Problem

Solution

The printhead is not fully closed.

Close the printhead.

 

 

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Problem

Solution

One or more of the printhead elements has

If the failed elements impact your printing application,

failed the printhead element test.

replace the printhead. To override this error, disable the

 

head test count feature on the front panel by defaulting the

 

value to “0000.” See page 57.

 

 

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Problem

Solution

 

Remove the ribbon and set the printer to direct thermal

 

mode.

The ribbon is loaded.

 

Ensure that the printer driver and/or software settings are

 

correctly set (if applicable).

 

 

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Problem

Solution

 

Allow the printer to cool. Printing automatically resumes

The printhead is over temperature.

when the printhead elements cool to an acceptable

 

operating temperature.

 

 

76

Zebra XiIII-Series User’s Guide