Color profile: Disabled

Composite Default screen

SYMPTOM

DIAGNOSIS

ACTION

Printer stops, PAUSE

Printhead is not fully

Close printhead

LED ON and ERROR

closed.

completely.

LED FLASHING Fast.

 

 

Malfunctioning

Call a Service

 

 

Printhead Open Sensor.

Technician.

 

 

 

Printer stops, PAUSE

Printer in Peel mode

Change printer

LED BLINKING.

and no Peel option

operating mode to

 

installed.

fit application.

 

 

 

Printer stops. PAUSE

Printhead element is

Printer resumes printing

LED ON and ERROR

overheated.

when the printhead

LED FLASHING Slow.

 

element cools.

 

 

 

Dots missing in printed

Printhead element bad.

Replace the printhead.

area of label.

Print quality problems.

 

 

 

 

Loss of printing

Possible Media Sensor

Adjust Sensor Position

registration on labels.

problem.

and Call a Service

 

 

Technician if necessary.

 

 

 

 

Printer set for non-

Set printer for correct

 

continuous media, but

media.

 

continuous media

 

 

loaded.

 

 

 

 

 

Improperly adjusted

Reposition Media

 

Media Guides.

Guides.

 

 

 

Excessive Vertical Drift

Incorrect media loaded

Reload Media and check

in Top-of-Form

or Media Sensor

Media Sensor position.

registration.

adjustments.

 

 

 

 

Light vertical lines

Dirty printhead.

Clean printhead.

running through all

 

 

Defective printhead

Replace the printhead.

labels.

elements.

 

 

 

 

 

 

Light printing or no

Too little printhead

Adjust printhead

printing on the left or

pressure.

pressure.

right side of the label.

 

 

 

 

 

Short printed lines at

Too much Printhead

Adjust Printhead

45° to label edge on left

pressure.

pressure.

or right side of label.

 

 

 

 

 

Fine gray lines on blank

Wrinkled ribbon.

See Wrinkled Ribbon in

labels at angles.

 

this Table.

 

 

 

Long tracks of missing

Wrinkled ribbon.

See Wrinkled Ribbon in

print on several labels.

 

this Table.

 

 

 

 

Print Element damaged.

Replace the printhead.

 

 

 

Continued on the following page.

Table 3. Printer Troubleshooting

38

Z Series™ User’s Guide

46

H:...uspiran2.vp

Thu Jun 18 16:02:05 1998