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ZyXEL Communications 2000W manual Customer Support

Models: 2000W

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Page 7

Prestige 2000W_V2 User’s Guide

Customer Support

Please have the following information ready when you contact customer support.

•Product model and serial number.

•Warranty Information.

•Date that you received your device.

•Brief description of the problem and the steps you took to solve it.

	METHOD	SUPPORT E-MAIL	TELEPHONEA		WEB SITE	REGULAR MAIL
	LOCATION	SALES E-MAIL	FAX		FTP SITE	REGULAR MAIL
	LOCATION	SALES E-MAIL	FAX		FTP SITE

	CORPORATE	support@zyxel.com.tw	+886-3-578-3942		www.zyxel.com	ZyXEL Communications Corp.
	CORPORATE				www.europe.zyxel.com	6 Innovation Road II
	HEADQUARTERS					Science Park
	HEADQUARTERS	sales@zyxel.com.tw	+886-3-578-2439		ftp.zyxel.com	Science Park
	(WORLDWIDE)	sales@zyxel.com.tw	+886-3-578-2439		ftp.zyxel.com	Hsinchu 300
					ftp.europe.zyxel.com	Taiwan
		info@cz.zyxel.com	+420 241 091 350		www.zyxel.cz	ZyXEL Communications
						Czech s.r.o.
		info@cz.zyxel.com	+420 241 091 359			Czech s.r.o.
	CZECH REPUBLIC	info@cz.zyxel.com	+420 241 091 359			Modranská 621
	CZECH REPUBLIC					Modranská 621
						143 01 Praha 4 - Modrany
						Ceská Republika

		support@zyxel.dk	+45	39 55 07 00	www.zyxel.dk	ZyXELCommunicationsA/S
	DENMARK					Columbusvej 5
		sales@zyxel.dk	+45	39 55 07 07		Columbusvej 5
		sales@zyxel.dk	+45	39 55 07 07		2860 Soeborg
						Denmark
		support@zyxel.fi	+358-9-4780-8411		www.zyxel.fi	ZyXEL Communications Oy
	FINLAND					Malminkaari 10
		sales@zyxel.fi	+358-9-4780 8448			Malminkaari 10
		sales@zyxel.fi	+358-9-4780 8448			00700 Helsinki
						Finland
		info@zyxel.fr	+33	(0)4 72 52 97 97	www.zyxel.fr	ZyXEL France
						1 rue des Vergers
	FRANCE		+33	(0)4 72 52 19 20		1 rue des Vergers
	FRANCE		+33	(0)4 72 52 19 20		Bat. 1 / C
						69760 Limonest
						France
		support@zyxel.de	+49-2405-6909-0		www.zyxel.de	ZyXEL Deutschland GmbH.
	GERMANY					Adenauerstr. 20/A2 D-52146
		sales@zyxel.de	+49-2405-6909-99			Adenauerstr. 20/A2 D-52146
		sales@zyxel.de	+49-2405-6909-99			Wuerselen
						Germany
		support@zyxel.com	+1-800-255-4101		www.us.zyxel.com	ZyXEL Communications Inc.
	NORTH AMERICA		+1-714-632-0882			1130 N. Miller St.
						Anaheim
		sales@zyxel.com	+1-714-632-0858		ftp.us.zyxel.com	Anaheim
		sales@zyxel.com	+1-714-632-0858		ftp.us.zyxel.com	CA 92806-2001
						U.S.A.
		support@zyxel.no	+47	22 80 61 80	www.zyxel.no	ZyXELCommunicationsA/S
	NORWAY					Nils Hansens vei 13
		sales@zyxel.no	+47	22 80 61 81		Nils Hansens vei 13
		sales@zyxel.no	+47	22 80 61 81		0667 Oslo
						Norway
		support@zyxel.es	+34	902 195 420	www.zyxel.es	ZyXEL Communications
	SPAIN					Alejandro Villegas 33
		sales@zyxel.es	+34	913 005 345		Alejandro Villegas 33
		sales@zyxel.es	+34	913 005 345		1º,28043Madrid
						Spain
		support@zyxel.se	+46	31 744 7700	www.zyxel.se	ZyXEL Communications A/S
	SWEDEN					Sjöporten 4, 41764 Göteborg
	SWEDEN	sales@zyxel.se	+46	31 744 7701		Sjöporten 4, 41764 Göteborg
		sales@zyxel.se	+46	31 744 7701		Sweden

Customer Support

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ZyXEL Communications 2000W manual Customer Support

Contents

Prestige 2000WV2 Page Prestige 2000WV2 User’s Guide CopyrightDisclaimer TrademarksCertifications Federal Communications Commission FCC Interference StatementSafety Warnings Safety WarningsZyXEL Limited Warranty ZyXEL Limited WarrantyCustomer Support Customer SupportUnited Kingdom Table of Contents Chapter Network Settings Chapter Information Menus Appendix a Product Specifications 107 Appendix B Appendix C Prestige 2000WV2 User’s Guide Table of Contents List of Figures List of FiguresPeer-to-Peer Communication in an Ad-hoc Network 119 List of Tables List of TablesEight Subnets Syntax Conventions PrefaceAbout Your Prestige Related DocumentationGraphics Icons Key User Guide FeedbackGetting To Know Your Prestige FeaturesPlace a Call via SIP Proxy Server SIP Call Server ApplicationsDirect IP to IP Calling Ad-Hoc Wireless IntercomPrestige Hardware Descriptions Getting to Know the Prestige HardwarePrestige 2000WV2 User’s Guide Prestige 2000WV2 User’s Guide Getting To Know Your Prestige Using the LCD Screen Menus Using the LCD Screen MenusLCD Main Screen Text Input Navigating the LCD Screen MenusPrestige 2000WV2 User’s Guide LCD Main Screen Press the OK key when you are done Prestige 2000WV2 User’s Guide Using the LCD Screen Menus Select Site Survey Wireless LAN Setup MenusWireless LAN Setup Menus Site SurveyArrow to highlight it and then press the Left key Network ModeSelect Wireless in the first menu screen use the up or down SsidChannel Select Network ModeWEP Encryption RateSelect Key Select Authentication TypeProfiles WEP for encryption, not for authenticationCreate Prestige 2000WV2 User’s Guide Wireless LAN Setup Menus Select IP Address Network SettingsNetwork Settings Fixed IPSelect Subnet Mask DhcpPPPoE Select PPPoE Pwd Select PPPoE NameSelect Registrar Select Registrar IP SIP SettingsSIP Settings Registrar ServerSelect Expiry Time Outbound Proxy ServerSelect Outbound Proxy Select Proxy Server Proxy ServerSelect User Account Select Phone Number User AccountSelect User Pwd Prestige 2000WV2 User’s Guide SIP Settings Phonebook PhonebookCalling Methods Adding a Phonebook EntrySelect Add Entry Editing Phonebook EntriesErasing Phonebook Entries Select Speed Dial Speed Dial Phonebook EntriesMissed Calls Call HistoryCall History Received Calls Erasing Calls Dialed CallsSelect Erase Calls Setting the Ring Melody Miscellaneous SettingsMiscellaneous Settings Adjusting the Ring Volume Setting the Vibration ModeSelect Ringer Volume Select Edit Date Setting the TimeSetting the Date Select Edit TimePress the Left key to save your setting Setting the BannerSetting the Key Lock Select Settings in the first menu screenSelect Don’t Disturb Setting the Don’t DisturbPrestige 2000WV2 User’s Guide Miscellaneous Settings Information Menus Information MenusDisplaying Information Select MAC Address11Select Firmware Ver Dialing a Telephone Number Using the Phonebook to Dial a Telephone NumberUsing Speed Dial to Dial a Telephone Number Prestige UsageAnswering a Call Changing the VolumeRejecting a Call Using the Web Configurator Screens Using the Web Configurator ScreensIntroduction to the Web Configurator LoginLogin Screen Navigating the Prestige Web ConfiguratorPhone Book Web Configurator User Screens SummarySIP NAT TrvslPhone Web Configurator Administrator Screens SummaryTOS/DS IP Address Assignment User Web Configurator ScreensUser Web Configurator Screens Device InformationMAC Address IP Address and Subnet MaskDNS Server Network Configuration StaticCancel Network Configuration DhcpApply Dhcp PPPoE Network Configuration Network Configuration PPPoEPPPoE VoIP Introduction12.9.1 SIP SIP IdentitiesInvite SIP Call ProgressionSIP Client Server SIP Call ProgressionSIP Proxy Server 12.9.1.4 RTP SIP ConfigurationSIP Proxy 12.11 NATNAT Types NAT ExampleFull Cone Restricted Cone Port Restricted Symmetric Full Cone NATFull Cone NAT Example Restricted Cone NATSymmetric NAT Port Restricted Cone NATSIP ALG NAT and SIPFake WAN Address on SIP and RTP Stun NAT Traversal ConfigurationOutbound Proxy ALG NAT Traversal ConfigurationStun Phone Book ConfigurationPhone Book Calling MethodsDelete PhonebookPrestige 2000WV2 User’s Guide Phonebook Wireless IntroductionWireless Settings WEP EncryptionWEP SsidSystem 12.19 S/W UpdateSubmit Zip files before you can upload them W UpdateAdministrator Web Configurator Screens Administrator Web Configurator ScreensType the SIP proxy server settings SIP Proxy ConfigurationSIP URI SIP ConfigurationVoice Coding Prestige 2000WV2 User’s Guide IP Configuration13.3.1 G.711 Phone Setting Pstn Call Setup Signaling13.3.2 G.729 100 Administrator Web Configurator Screens Administrator Web Configurator Screens 101 Quality of Service13.8 ToS 102 Administrator Web Configurator ScreensIntroduction to DiffServ Problems Starting Up the Prestige TroubleshootingProblems Using the Keypad Troubleshooting Accessing the Prestige Problems Accessing the Prestige104 Troubleshooting Troubleshooting 105 Error Message TroubleshootingRestoring the Factory Default Settings Error Message TroubleshootingPrestige 2000WV2 User’s Guide 106 Troubleshooting MIC Specification TablesHardware Specifications Appendix a Product Specifications 107Essid Prestige 2000WV2 User’s Guide Firmware Features108 Appendix a Product Specifications HTTP, TFTP, TCP, UDP, DNS, ARP, IcmpAppendix B IP Subnetting 109 IP AddressingIP Classes Classes of IP AddressesNatural Masks Subnet MasksSubnetting Allowed IP Address Range By ClassAppendix B IP Subnetting 111 Example Two SubnetsAlternative Subnet Mask Notation Two Subnets Example112 Appendix B IP Subnetting SubnetAppendix B IP Subnetting 113 Example Four Subnets114 Appendix B IP Subnetting Example Eight SubnetsEight Subnets Class C Subnet PlanningClass B Subnet Planning Subnetting With Class a and Class B NetworksAppendix B IP Subnetting 115 Prestige 2000WV2 User’s Guide 116 Appendix B IP Subnetting Appendix C PPPoE 117 PPPoE in ActionBenefits of PPPoE Traditional Dial-up ScenarioPrestige as a PPPoE Client How PPPoE WorksAd-hoc Wireless LAN Configuration Wireless LAN TopologiesAppendix D Wireless LANs 119 120 Appendix D Wireless LANs Basic Service SetInfrastructure Wlan Appendix D Wireless LANs 121Prestige 2000WV2 User’s Guide 122 Appendix D Wireless LANs Dtmf IndexNumerics Index 123711 22, 98 729 22, 99 124 IndexIndex 125 SIP ALG 126 IndexWlan Index 127