Troubleshooting | ZyXEL Communications 2000W specs

Prestige 2000W_V2 User’s Guide

CH A P T E R 14

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

14.1 Problems Starting Up the Prestige

Table 23 Troubleshooting the Start-Up of Your Prestige

PROBLEM	CORRECTIVE ACTION

The Prestige	Make sure you have the battery installed and charged.
does not turn on.
does not turn on.	Remove the Prestige’s battery and reinstall it.

	If the error persists, you may have a hardware problem. In this case, you should
	contact your vendor.
The Prestige is	Press and hold the # key for approximately 2 seconds to lock or unlock the keypad.
on but the keys
do not work.

14.2 Problems Using the Keypad

Table 24 Troubleshooting the Keypad

PROBLEM	CORRECTIVE ACTION

The Prestige is	Press and hold the # key for approximately 2 seconds to lock or unlock the keypad.
on but the keys
do not work.

Chapter 14 Troubleshooting

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Image 103

ZyXEL Communications 2000W manual Troubleshooting, Problems Starting Up the Prestige, Problems Using the Keypad

Contents

Prestige 2000WV2 Page Prestige 2000WV2 User’s Guide CopyrightDisclaimer Trademarks Certifications Federal Communications Commission FCC Interference Statement Safety Warnings Safety Warnings ZyXEL Limited Warranty ZyXEL Limited Warranty Customer Support Customer Support United Kingdom Table of Contents Chapter Network Settings Chapter Information Menus Appendix a Product Specifications 107 Appendix B Appendix C Prestige 2000WV2 User’s Guide Table of Contents List of Figures List of Figures Peer-to-Peer Communication in an Ad-hoc Network 119 List of Tables List of Tables Eight Subnets Syntax Conventions PrefaceAbout Your Prestige Related Documentation Graphics Icons Key User Guide Feedback Getting To Know Your Prestige Features Place a Call via SIP Proxy Server SIP Call Server Applications Direct IP to IP Calling Ad-Hoc Wireless Intercom Prestige Hardware Descriptions Getting to Know the Prestige Hardware Prestige 2000WV2 User’s Guide Prestige 2000WV2 User’s Guide Getting To Know Your Prestige Using the LCD Screen Menus Using the LCD Screen MenusLCD Main Screen Text Input Navigating the LCD Screen MenusPrestige 2000WV2 User’s Guide LCD Main Screen Press the OK key when you are done Prestige 2000WV2 User’s Guide Using the LCD Screen Menus Select Site Survey Wireless LAN Setup MenusWireless LAN Setup Menus Site Survey Arrow to highlight it and then press the Left key Network ModeSelect Wireless in the first menu screen use the up or down Ssid Channel Select Network Mode WEP Encryption Rate Select Key Select Authentication Type Profiles WEP for encryption, not for authentication Create Prestige 2000WV2 User’s Guide Wireless LAN Setup Menus Select IP Address Network SettingsNetwork Settings Fixed IP Select Subnet Mask Dhcp PPPoE Select PPPoE Pwd Select PPPoE Name Select Registrar Select Registrar IP SIP SettingsSIP Settings Registrar Server Select Expiry Time Outbound Proxy ServerSelect Outbound Proxy Select Proxy Server Proxy Server Select User Account Select Phone Number User Account Select User Pwd Prestige 2000WV2 User’s Guide SIP Settings Phonebook PhonebookCalling Methods Adding a Phonebook Entry Select Add Entry Editing Phonebook Entries Erasing Phonebook Entries Select Speed Dial Speed Dial Phonebook Entries Missed Calls Call HistoryCall History Received Calls Erasing Calls Dialed Calls Select Erase Calls Setting the Ring Melody Miscellaneous SettingsMiscellaneous Settings Adjusting the Ring Volume Setting the Vibration ModeSelect Ringer Volume Select Edit Date Setting the TimeSetting the Date Select Edit Time Press the Left key to save your setting Setting the BannerSetting the Key Lock Select Settings in the first menu screen Select Don’t Disturb Setting the Don’t Disturb Prestige 2000WV2 User’s Guide Miscellaneous Settings Information Menus Information MenusDisplaying Information Select MAC Address 11Select Firmware Ver Dialing a Telephone Number Using the Phonebook to Dial a Telephone NumberUsing Speed Dial to Dial a Telephone Number Prestige Usage Answering a Call Changing the VolumeRejecting a Call Using the Web Configurator Screens Using the Web Configurator ScreensIntroduction to the Web Configurator Login Login Screen Navigating the Prestige Web Configurator Phone Book Web Configurator User Screens SummarySIP NAT Trvsl Phone Web Configurator Administrator Screens SummaryTOS/DS IP Address Assignment User Web Configurator ScreensUser Web Configurator Screens Device Information MAC Address IP Address and Subnet Mask DNS Server Network Configuration Static Cancel Network Configuration DhcpApply Dhcp PPPoE Network Configuration Network Configuration PPPoE PPPoE VoIP Introduction12.9.1 SIP SIP Identities Invite SIP Call ProgressionSIP Client Server SIP Call Progression SIP Proxy Server 12.9.1.4 RTP SIP Configuration SIP Proxy 12.11 NAT NAT Types NAT Example Full Cone Restricted Cone Port Restricted Symmetric Full Cone NAT Full Cone NAT Example Restricted Cone NAT Symmetric NAT Port Restricted Cone NAT SIP ALG NAT and SIPFake WAN Address on SIP and RTP Stun NAT Traversal ConfigurationOutbound Proxy ALG NAT Traversal Configuration Stun Phone Book ConfigurationPhone Book Calling Methods Delete Phonebook Prestige 2000WV2 User’s Guide Phonebook Wireless IntroductionWireless Settings WEP Encryption WEP Ssid System 12.19 S/W UpdateSubmit Zip files before you can upload them W Update Administrator Web Configurator Screens Administrator Web Configurator Screens Type the SIP proxy server settings SIP Proxy Configuration SIP URI SIP Configuration Voice Coding Prestige 2000WV2 User’s Guide IP Configuration13.3.1 G.711 Phone Setting Pstn Call Setup Signaling13.3.2 G.729 100 Administrator Web Configurator Screens Administrator Web Configurator Screens 101 Quality of Service 13.8 ToS 102 Administrator Web Configurator ScreensIntroduction to DiffServ Problems Starting Up the Prestige TroubleshootingProblems Using the Keypad Troubleshooting Accessing the Prestige Problems Accessing the Prestige104 Troubleshooting Troubleshooting 105 Error Message TroubleshootingRestoring the Factory Default Settings Error Message Troubleshooting Prestige 2000WV2 User’s Guide 106 Troubleshooting MIC Specification TablesHardware Specifications Appendix a Product Specifications 107 Essid Prestige 2000WV2 User’s Guide Firmware Features108 Appendix a Product Specifications HTTP, TFTP, TCP, UDP, DNS, ARP, Icmp Appendix B IP Subnetting 109 IP AddressingIP Classes Classes of IP Addresses Natural Masks Subnet MasksSubnetting Allowed IP Address Range By Class Appendix B IP Subnetting 111 Example Two SubnetsAlternative Subnet Mask Notation Two Subnets Example 112 Appendix B IP Subnetting Subnet Appendix B IP Subnetting 113 Example Four Subnets 114 Appendix B IP Subnetting Example Eight SubnetsEight Subnets Class C Subnet Planning Class B Subnet Planning Subnetting With Class a and Class B NetworksAppendix B IP Subnetting 115 Prestige 2000WV2 User’s Guide 116 Appendix B IP Subnetting Appendix C PPPoE 117 PPPoE in ActionBenefits of PPPoE Traditional Dial-up Scenario Prestige as a PPPoE Client How PPPoE Works Ad-hoc Wireless LAN Configuration Wireless LAN TopologiesAppendix D Wireless LANs 119 120 Appendix D Wireless LANs Basic Service Set Infrastructure Wlan Appendix D Wireless LANs 121 Prestige 2000WV2 User’s Guide 122 Appendix D Wireless LANs Dtmf IndexNumerics Index 123 711 22, 98 729 22, 99 124 Index Index 125 SIP ALG 126 Index Wlan Index 127