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ZyXEL Communications 2000W manual Problems Accessing the Prestige, Troubleshooting

Models: 2000W

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Prestige 2000W_V2 User’s Guide

14.3 Problems Accessing the Prestige

Table 25 Troubleshooting Accessing the Prestige

PROBLEM	CORRECTIVE ACTION

Cannot access the	Make sure that you are connecting to the Prestige’s IP address (you can use
web configurator.	the Information LCD menu to check the IP address).
	The username and password fields are case sensitive. Make sure that you enter
	the correct user name and password using the proper casing.
	If you have forgotten the user name and password, see Section 14.6 on page
	105 to restore the factory default configuration file. This will restore all of the
	factory defaults including the user names and passwords.
	•	For user-level access the default user name is admin and the default pass-
		word is 1234.
	•	For administrator access the default user name is zyxeladmin and the
		default password is 1234.

You may also need to clear your Internet browser’s cache.

In Internet Explorer, click Tools and then Internet Options to open the Internet Options screen.

In the General tab, click Delete Files. In the pop-up window, select the Delete all offline content check box and click OK. Click OK in the Internet Options screen to close it.

14.4 Warning Message Troubleshooting

The Prestige displays warning messages when it detects a condition that may disrupt your Prestige service.

Table 26 Warning Message Troubleshooting

	Warning		CORRECTIVE ACTION
	Message		CORRECTIVE ACTION
	Message
	Battery Low		The battery’s power is low. Recharge the battery.
	(	is blinking)

	Weak Signal		The signal quality is low or the Prestige cannot find the AP.
	(	is blinking)	Connect to another AP.
			Connect to another AP.
			Move your Prestige closer to the AP.
			There may be too much radio interference (for example a microwave or another AP
			using the same channel) around your wireless network. Relocate or reduce the radio
			interference.

104	Chapter 14 Troubleshooting

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ZyXEL Communications 2000W manual Problems Accessing the Prestige, Troubleshooting Accessing the Prestige

Contents

Prestige 2000WV2 Page Copyright DisclaimerTrademarks Prestige 2000WV2 User’s GuideFederal Communications Commission FCC Interference Statement CertificationsSafety Warnings Safety WarningsZyXEL Limited Warranty ZyXEL Limited WarrantyCustomer Support Customer SupportUnited Kingdom Table of Contents Chapter Network Settings Chapter Information Menus Appendix a Product Specifications 107 Appendix B Appendix C Prestige 2000WV2 User’s Guide Table of Contents List of Figures List of FiguresPeer-to-Peer Communication in an Ad-hoc Network 119 List of Tables List of TablesEight Subnets Preface About Your PrestigeRelated Documentation Syntax ConventionsUser Guide Feedback Graphics Icons KeyFeatures Getting To Know Your PrestigeApplications Place a Call via SIP Proxy Server SIP Call ServerAd-Hoc Wireless Intercom Direct IP to IP CallingGetting to Know the Prestige Hardware Prestige Hardware DescriptionsPrestige 2000WV2 User’s Guide Prestige 2000WV2 User’s Guide Getting To Know Your Prestige LCD Main Screen Using the LCD Screen MenusUsing the LCD Screen Menus Prestige 2000WV2 User’s Guide LCD Main Screen Navigating the LCD Screen MenusText Input Press the OK key when you are done Prestige 2000WV2 User’s Guide Using the LCD Screen Menus Wireless LAN Setup Menus Wireless LAN Setup MenusSite Survey Select Site SurveyNetwork Mode Select Wireless in the first menu screen use the up or downSsid Arrow to highlight it and then press the Left keySelect Network Mode ChannelRate WEP EncryptionAuthentication Type Select Key SelectWEP for encryption, not for authentication ProfilesCreate Prestige 2000WV2 User’s Guide Wireless LAN Setup Menus Network Settings Network SettingsFixed IP Select IP AddressDhcp Select Subnet MaskPPPoE Select PPPoE Name Select PPPoE PwdSIP Settings SIP SettingsRegistrar Server Select Registrar Select Registrar IPSelect Outbound Proxy Outbound Proxy ServerSelect Expiry Time Proxy Server Select Proxy ServerUser Account Select User Account Select Phone NumberSelect User Pwd Prestige 2000WV2 User’s Guide SIP Settings Phonebook Calling MethodsAdding a Phonebook Entry PhonebookEditing Phonebook Entries Select Add EntryErasing Phonebook Entries Speed Dial Phonebook Entries Select Speed DialCall History Call HistoryMissed Calls Received Calls Dialed Calls Erasing CallsSelect Erase Calls Miscellaneous Settings Miscellaneous SettingsSetting the Ring Melody Select Ringer Volume Setting the Vibration ModeAdjusting the Ring Volume Setting the Time Setting the DateSelect Edit Time Select Edit DateSetting the Banner Setting the Key LockSelect Settings in the first menu screen Press the Left key to save your settingSetting the Don’t Disturb Select Don’t DisturbPrestige 2000WV2 User’s Guide Miscellaneous Settings Information Menus Displaying InformationSelect MAC Address Information Menus11Select Firmware Ver Using the Phonebook to Dial a Telephone Number Using Speed Dial to Dial a Telephone NumberPrestige Usage Dialing a Telephone NumberRejecting a Call Changing the VolumeAnswering a Call Using the Web Configurator Screens Introduction to the Web ConfiguratorLogin Using the Web Configurator ScreensNavigating the Prestige Web Configurator Login ScreenWeb Configurator User Screens Summary SIPNAT Trvsl Phone BookTOS/DS Web Configurator Administrator Screens SummaryPhone User Web Configurator Screens User Web Configurator ScreensDevice Information IP Address AssignmentIP Address and Subnet Mask MAC AddressNetwork Configuration Static DNS ServerApply Network Configuration DhcpCancel Dhcp Network Configuration PPPoE PPPoE Network ConfigurationVoIP Introduction 12.9.1 SIPSIP Identities PPPoESIP Call Progression SIP Client ServerSIP Call Progression InviteSIP Proxy Server SIP Configuration 12.9.1.4 RTP12.11 NAT SIP ProxyNAT Example NAT TypesFull Cone NAT Full Cone Restricted Cone Port Restricted SymmetricRestricted Cone NAT Full Cone NAT ExamplePort Restricted Cone NAT Symmetric NATFake WAN Address on SIP and RTP NAT and SIPSIP ALG Outbound Proxy NAT Traversal ConfigurationStun NAT Traversal Configuration ALGPhone Book Configuration Phone BookCalling Methods StunPhonebook DeleteWireless Introduction Wireless SettingsWEP Encryption Prestige 2000WV2 User’s Guide PhonebookSsid WEPSubmit 12.19 S/W UpdateSystem W Update Zip files before you can upload themAdministrator Web Configurator Screens Administrator Web Configurator ScreensSIP Proxy Configuration Type the SIP proxy server settingsSIP Configuration SIP URI13.3.1 G.711 Prestige 2000WV2 User’s Guide IP ConfigurationVoice Coding 13.3.2 G.729 Pstn Call Setup SignalingPhone Setting 100 Administrator Web Configurator Screens Quality of Service Administrator Web Configurator Screens 101Introduction to DiffServ 102 Administrator Web Configurator Screens13.8 ToS Problems Using the Keypad TroubleshootingProblems Starting Up the Prestige 104 Troubleshooting Problems Accessing the PrestigeTroubleshooting Accessing the Prestige Error Message Troubleshooting Restoring the Factory Default SettingsError Message Troubleshooting Troubleshooting 105Prestige 2000WV2 User’s Guide 106 Troubleshooting Specification Tables Hardware SpecificationsAppendix a Product Specifications 107 MICPrestige 2000WV2 User’s Guide Firmware Features 108 Appendix a Product SpecificationsHTTP, TFTP, TCP, UDP, DNS, ARP, Icmp EssidIP Addressing IP ClassesClasses of IP Addresses Appendix B IP Subnetting 109Subnet Masks SubnettingAllowed IP Address Range By Class Natural MasksExample Two Subnets Alternative Subnet Mask NotationTwo Subnets Example Appendix B IP Subnetting 111Subnet 112 Appendix B IP SubnettingExample Four Subnets Appendix B IP Subnetting 113Example Eight Subnets Eight SubnetsClass C Subnet Planning 114 Appendix B IP SubnettingAppendix B IP Subnetting 115 Subnetting With Class a and Class B NetworksClass B Subnet Planning Prestige 2000WV2 User’s Guide 116 Appendix B IP Subnetting PPPoE in Action Benefits of PPPoETraditional Dial-up Scenario Appendix C PPPoE 117How PPPoE Works Prestige as a PPPoE ClientAppendix D Wireless LANs 119 Wireless LAN TopologiesAd-hoc Wireless LAN Configuration Basic Service Set 120 Appendix D Wireless LANsAppendix D Wireless LANs 121 Infrastructure WlanPrestige 2000WV2 User’s Guide 122 Appendix D Wireless LANs Index NumericsIndex 123 Dtmf124 Index 711 22, 98 729 22, 99Index 125 126 Index SIP ALGIndex 127 Wlan