P782M G.SHDSL Bridge
Chapter 9
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
9.1Problems Starting the Prestige
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PROBLEM |
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No LEDs are on | Make sure that the Prestige’s power adapter is connected to the Prestige and plugged | ||
when the | in to an appropriate power source. Check that the Prestige and the power source are | ||
Prestige is | both turned on. |
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turned on. | Turn the Prestige off and on. |
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| If error persists, it may be a hardware problem. Contact technical support. | ||
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Cannot access | 1. Check to see if the Prestige is connected to your computer’s serial port. | ||
the Prestige via |
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2. Check to see if the | VT100 terminal emulation. | ||
the console | |||
communications program is |
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port. | 9600 bps is the Prestige factory default speed. Try other | ||
configured correctly. It | |||
| speeds in case it has been changed. | ||
| should be configured as | ||
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| follows: | No parity, 8 data bits, 1 stop bit, no flow control. | |
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9.2Problems Connecting with the WAN or Remote Node/ISP
TablePROBLEM | CORRECTIVE ACTION |
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Cannot initialize | Verify the xDSL port/wall jack cable connection. The xDSL LED should be on. If not, |
the PVC | verify in menu 24.1 that the Line Status field reads Down. Wait 10 minutes until the |
connection. | PVC synchronizes and the field reads Up. |
| If problems persist, check with the telephone company, ISP and/or the peer modem (in |
| a |
Troubleshooting |