ZyAIR Wireless Gateway Series User’s Guide

Appendix ATroubleshooting

This appendix covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

Problems Starting Up the ZyAIR

Chart A-1 Troubleshooting the Start-Up of Your ZyAIR

PROBLEM

 

CORRECTIVE ACTION

 

 

 

None of the LEDs

Make sure you are using the supplied power adaptor and that it is plugged in to an

turn on when I

appropriate power source. Check that the power source is turned on.

plug in the power

If the problem persists, you may have a hardware problem. In this case, you should

adaptor.

contact your local vendor.

 

 

 

 

 

 

I cannot access

1. Check to see if the ZyAIR is connected to your computer's console port.

the ZyAIR via the

 

 

2. Check to see if the

VT100 terminal emulation.

console port.

communications program is

 

 

9600 bps is the default speed on leaving the factory.

 

configured correctly. The

 

Try other speeds in case the speed has been

 

communications software

 

changed.

 

should be configured as

 

 

 

follows:

No parity, 8 data bits, 1 stop bit, data flow set to

 

 

none.

Problems with the Password

 

Chart A-2 Troubleshooting the Password

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

The Password and Username fields are case-sensitive. Make sure that you enter

the ZyAIR.

the correct password and username using the proper casing.

 

Use the RESET button on the side panel of the ZyAIR to restore the factory default

 

configuration file (hold this button in for more than five seconds). This will restore all

 

of the factory defaults including the password.

 

 

TroubleshootingA-1