ZyAIR Wireless Gateway Series User’s Guide

Problems with the Ethernet Interface

 

Chart A-3 Troubleshooting the Ethernet Interface

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

If all of the LAN LEDs on the front panel are off, check the Ethernet cable

the ZyAIR from

connection between your ZyAIR and the computer connected to the LAN port.

the Ethernet

Check for faulty Ethernet cables.

 

 

Make sure the computer’s Ethernet adapter is installed and working properly.

 

Verify that the IP addresses and the subnet masks of the ZyAIR and the computer

 

are on the same subnet.

 

 

I cannot ping any

If all of the LAN LEDs on the front panel are off, check the Ethernet cable

computer on the

connection between your ZyAIR and the computer connected to the LAN port.

LAN.

Verify that the IP addresses and the subnet masks of the ZyAIR and the computers

 

 

are on the same subnet.

 

 

Problems with the WAN Interface

 

Chart A-4 Troubleshooting the WAN Interface

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot get a WAN

The ISP provides the WAN IP address after authenticating you. Authentication may

IP address from the

be through the user name and password, the MAC address or the host name.

ISP.

The username and password apply to PPPoE and PPTP encapsulation only. Make

 

 

sure that you have entered the correct Service Type, User Name and Password (be

 

sure to use the correct casing). Refer to the WAN Screens chapter (web configurator)

 

or the Internet Access chapter (SMT).

 

Clone the MAC address from your computer on the LAN as the ZyAIR’s WAN MAC

 

address. Refer to the WAN Screens chapter (web configurator) or the General and

 

WAN Setup chapter (SMT). It is recommended that you clone your computer’s MAC

 

address, even if your ISP presently does not require MAC address authentication.

 

Configure your computer’s name as the ZyAIR’s system name. Refer to the Wizard

 

Setup chapter (web configurator) or the General and WAN Setup chapter (SMT).

A-2

Troubleshooting