Intel SE7500CW2 Running New Application Software, After the System Has Been Running Correctly

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Running New Application Software

Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly.

Checklist

θDoes the system meet the minimum hardware requirements for the software? See the software documentation.

θIs the software an authorized copy? If not, get one; unauthorized copies often do not work.

θIf you are running the software from a diskette, is it a good copy?

θIf you are running the software from a CD-ROM disk, is the disk scratched or dirty?

θIf you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed?

θAre the correct device drivers installed?

θIs the software correctly configured for the system?

θAre you using the software correctly?

If the problems persist, contact the software vendor’s customer service representative.

After the System Has Been Running Correctly

Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however, can also cause such problems.

Checklist

θIf you are running the software from a diskette, try a new copy of the software.

θIf you are running the software from a CD-ROM disk, try a different disk to see if the problem occurs on all disks.

θIf you are running the software from a hard disk drive, try running it from a diskette. If the software runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall the software on the hard disk, and try running it again. Make sure all necessary files are installed.

θIf the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures.

θIf you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. (Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.)

76	Intel Server Board SE7500CW2 Product Guide

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Contents Intel Server Board SE7500CW2 Product Guide Disclaimer Contents Solving Problems UpgradingRegulatory and Integration Information Technical ReferenceIndex Tables Server Board Features Server Board FeaturesFeature DescriptionSystem I/O Power Security Form Factor Back Panel Connectors Back Panel ConnectorsServer Board Connector and Component Locations Server Board Connector and Component LocationsDual Processor Operation ProcessorBoxed Processor Fan Heat sink Intel E7500 Chipset MCHKeyboard and Mouse Connectors Super I/OSerial Ports Parallel PortMemory PCI I/O SubsystemBit / 133 MHz PCI-X Capable Subsystem Bit / 100 MHz PCI-X Capable SubsystemNetwork Interface Controller NIC Video Controller32-bit/33 MHz PCI Subsystem AC Link Mode Wake on LANSecurity Password ProtectionSecurity Operation Summary Password Clear Jumper Using PasswordsIntel Server Board SE7500CW2 Product Guide Configuration Software and Utilities Power-On Self-Test PostConfiguration Utilities Description and brief procedureUsing Bios Setup Utility If You Cannot Access SetupStarting Setup Setup MenusKeyboard Commands PressPower Boot System Menu Selection BarOn-Screen Options Menu Selection Bar Main Advanced Security44 MB, 3 ½ default Main MenuMain Menu ChoicesDisabled default Enabled default DescriptionPrimary/Secondary, Master/Slave Submenus Primary/Secondary, Master/Slave SubmenuAdvanced Menu Win2000/.NET DefaultAdvanced Menu Disabled default No default DOS defaultAuto Detect default Enabled defaultDevice Configuration Submenu O Device Configuration SubmenuIRQ7 default ECP default DefaultDMA 3 default On Board Device Submenu On Board Device SubmenuPCI Configuration Submenu PCI Configuration SubmenuChoices Enabled default Choices Disabled defaultServer Menu Submenu Option ROM Scan SubmenuConsole Redirection Submenu Console Redirection SubmenuEvent Logging Submenu Enabled default No defaultEvent Logging Submenu Hardware Monitor Submenu Hardware Monitor SubmenuIf no password entered previously Feature Enabled default User defaultSecurity Menu Security MenuPower Menu Boot MenuPower Menu Last State defaultBoot Priority Boot MenuDevice System Menu Feature ChoicesSystem Menu Exit Menu Port On Board Connector DesignatorExit Menu Upgrading the Bios Preparing for the UpgradeRecording the Current Bios Settings Obtaining the Upgrade UtilityRecovering the Bios Upgrading the BiosCreating the Bios Upgrade Diskette Changing the Bios Language Monitored Headers and Sensors Hardware MonitoringSensor Type Intel Server Board SE7500CW2 Product Guide Server Board Installation Safety CautionsTools and Supplies Needed Before You BeginSafety and Regulatory Compliance Installation Notes Power SupplyMinimum Hardware Requirements ProcessorInstalling the I/O Gasket and Shield Installation ProceduresAttaching the Gasket to the I/O Shield Installing the I/O Shield Attaching the Label to the I/O ShieldConfiguring Chassis Standoffs Configuring Chassis StandoffsInstalling Rubber Bumpers Installing Rubber BumpersPlacing the Server Board into the Chassis Installing the Server BoardAttaching the Server Board Installing Memory Installing MemoryInstalling the Processors Installing the Retention BracketsAttaching the Processor Applying Thermal GreaseAttaching the Processor Wind Tunnel Assembly Installing the Processor Wind TunnelAttaching the Heat Sink Attaching the Heat Sink Fan Attaching Intake and Exhaust AssembliesInstalling the Optional Scsi Add-in Card Making Connections to the Server Board Making Connections to the Server BoardCable Routing IDE CablesFloppy Drive Cable Routing the Floppy Drive CableFinishing Up Making Back Panel ConnectionsUpgrading Installing DIMMs MemoryProcessors Adding or Replacing a Processor Attaching the Processor Installing the Processor Wind Tunnel OM14477 Replacing the Backup Battery Removing a ProcessorVarning Intel Server Board SE7500CW2 Product Guide Solving Problems Resetting the SystemChecklist Initial System StartupRunning New Application Software After the System Has Been Running CorrectlyPreparing the System for Diagnostic Testing More Problem Solving ProceduresMonitoring Post Specific Problems and Corrective Actions Power Light Does Not LightVerifying Proper Operation of Key System Lights Confirming Loading of the Operating SystemNo Characters Appear on Screen Characters Are Distorted or IncorrectSystem Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not LightProblems with Network Hard Disk Drive Activity Light Does Not LightCD-ROM Drive Activity Light Does Not Light Cannot Connect to a ServerBootable CD-ROM Is Not Detected Problems with Application SoftwarePCI Installation Tips Getting Help World Wide Web TelephoneIntel Server Board SE7500CW2 Product Guide Configuration Jumpers Pins What happens at system resetTechnical Reference Jumper NamePins Description Front Panel HeaderFront Panel Header Connection Descriptions LocationProduct Safety Compliance Regulatory and Integration InformationProduct Regulatory Compliance Product EMC ComplianceProduct Regulatory Compliance Markings Electromagnetic Compatibility NoticesProduct Certification Markings Europe CE Declaration of Conformity Taiwan Declaration of ConformityKorean RRL Compliance Australia / New ZealandIndex ESDPCI

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