Lenovo 6444, 6447, 6446, 6445 manual Troubleshooting tables, CD-RW/DVD drive problems

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Troubleshooting tables

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. See the Hardware Maintenance Manual on the ThinkServer Documentation DVD for more detailed troubleshooting information. If you cannot find the problem in these tables, run the diagnostic programs (see “Runningthe diagnostic programs” in the Hardware Maintenance Manual).

If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables:

1.Check the light path diagnostics LEDs on the operator information panel (see “Lightpath diagnostics” on page 77).

2.Remove the software or device that you just added.

3.Run the diagnostic tests to determine whether the server is running correctly.

4.Reinstall the new software or new device.

CD-RW/DVD drive problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

The CD-RW/DVD drive is not

1.

Make sure that:

recognized.

 

v The IDE channel to which the CD-RW/DVD drive is attached (primary) is

 

 

 

 

enabled in the Configuration/Setup Utility program.

 

 

v All cables and jumpers are installed correctly.

 

 

v The signal cable and connector are not damaged and the connector pins are

 

 

not bent.

 

 

v All damaged parts are repaired or replaced.

 

 

v The correct device driver is installed for the CD-RW/DVD drive.

 

2.

Run the CD-RW/DVD drive diagnostic programs.

 

3.

Reseat the following components:

 

 

a. CD-RW/DVD drive

 

 

b. IDE/Ultrabay Enhanced (UBE) interposer card cable

 

4.

Replace the components listed in step 3 one at a time, in the order shown,

 

 

restarting the server each time.

 

 

 

The CD-RW/DVD drive is not

1.

Clean the CD or DVD.

working correctly.

2.

Run the CD-RW/DVD drive diagnostic programs.

 

 

3.

Check the connector and signal cable for bent pins or damage.

 

4.

Replace any damaged parts.

 

5.

Reseat the CD-RW/DVD drive.

 

6.

Replace the CD-RW/DVD drive.

 

 

 

Chapter 5. Solving problems 65

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Contents ThinkServer RD120 Types 6444, 6445, 6446, and Installation GuidePage ThinkServer RD120 Types 6444, 6445, 6446, and First Edition October Copyright Lenovo Chapter 3. Server controls, LEDs, and power ContentsChapter 4. Configuring the server Appendix A. Getting help and technical assistance Safety Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document Statement DANGER Statement Appareil A Laser de Classe Class 1 Laser Product Laser Klasse Laser Klass Luokan 1 Laserlaite `≥ 32 kg 70.5 lb ≥ 18 kg 39.7 lb≥ 55 kg 121.2 lb Statement This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition Chapter 1. Introduction The Lenovo ThinkServer Documentation DVD Hardware and software requirementsNotices and statements in this document Features and specificationsMicroprocessor Table 1. Features and specificationsMajor components of the server Power backplane Installation guidelines Chapter 2. Installing optional devicesSystem reliability guidelines Working inside the server with the power onRemoving the cover Handling static-sensitive devicesInstalling a memory module Pair DIMM connectors1 1 and 2 7 and 3 2 and 4 8 and 5 3 and 6 9 and Page Memory mirroring 1 1, 4, 7, and 2 2, 5, 8, and 3 3, 6, 9, and Online-spare memoryTable 5. Online-spare DIMM configurations, basic scheme In the configuration that you use, install the largest DIMMs first3.5-inch drives Installing a hard disk drive2.5-inch drives Installing a tape driveInstalling an additional microprocessor Voltage regulator module connectorMicroprocessor socket dust cover 4. Remove the microprocessor air baffle Note The microprocessor fits only one way on the socket 8. Install a heat sink on the microprocessor Low-profile PCI Express adapter Installing an adapterPCI riser card Release tabs Access holesBattery Installing a Remote Supervisor Adapter II SlimLineHard disk drive cable connector 4 Hard disk drive cable connector 03. Remove the cover 4. Remove the PCI riser-card assembly Replacing the ServeRAID SAS controller Completing the installation Connecting the cables Installing the coverFront view Rear view Updating the server configurationIf you have installed or removed a hard disk drive, see “Usingthe RAID configuration programs” on page 44 for information about reconfiguring the disk arrays Page Front view Chapter 3. Server controls, LEDs, and powerHard disk drive activity LED Power-on LEDSystem-error LED Power-control buttonChapter 3. Server controls, LEDs, and power Rear viewServer power features Turning off the server Turning on the serverPage Using the ThinkServer EasyStartup program Chapter 4. Configuring the serverUser Guide on the ThinkServer Documentation DVD Page Using the Configuration/Setup Utility program Using ThinkServer EasyManage productsConfiguring the Gigabit Ethernet controllers Using the IBM ServeRAID Configuration Utility program Using the RAID configuration programsConfiguring the RAID controller Using ServeRAID ManagerStarting the IBM ServeRAID Configuration Utility program IBM ServeRAID Configuration Utility menu choices2. Click Express configuration Viewing the configuration2. Click Custom configuration BIOS update and configuration Using the baseboard management controllerRed Hat Enterprise Linux ES 4 configuration Linux configurationLILO configuration If you are using LILO, complete the following steps Original /etc/lilo.conf contents 2. Run the lilo command to store and activate the LILO configuration Original /boot/grub/grub.conf contents Modified /boot/grub/grub.conf contents SUSE SLES 9.0 configurationc. Append the following text to the first title line Original /boot/grub/menu.lst contentsModified /boot/grub/menu.lst contents b. Add the following line before the first title lineCOM1 and that redirectbaudrate is set to Microsoft Windows 2003 Standard Edition configurationInstalling the OSA SMBridge management utility program 3. Type mount/mnt/cdrom 3. Follow the prompts to complete the installationUsing the baseboard management controller utility programs Page Page v Diagnostics DVD Chapter 5. Solving problemsDiagnostic tools overview POST beep codesOther beep codes Failing device or POST error codesproblem found POSTAction EasyStartup problemsSymptom Table 8. ThinkServer EasyStartup DVDCD-RW/DVD drive problems Troubleshooting tablesHard disk drive problems General problemsthe Hardware Maintenance Manual Intermittent problemsUSB keyboard, mouse, or pointing-device problems Hardware Maintenance Manual Memory problemsLEDs” in the Hardware Maintenance Manual Microprocessor problemsMonitor problems Page Power problems Optional-device problemsHardware Maintenance Manual Serial port problems Software problems Video problems Universal Serial Bus USB port problemsLight path diagnostics Light path diagnostics LEDs Diagnosing problems using light path diagnosticsthe User Guide on the ThinkServer Documentation DVD for Action Appendix A. Getting help and technical assistance Using the documentationBefore you call Getting help and information from the World Wide Web Calling for serviceAppendix A. Getting help and technical assistance Using other servicesPurchasing additional services Lenovo product servicePage Lenovo United States, Inc 1009 Think Place - Building One Appendix B. NoticesMorrisville, NC U.S.A Attention Lenovo Director of Licensing Important notes TrademarksAppendix B. Notices Waste electrical and electronic equipment WEEE noticesFor the European Union Battery return programFor California German Ordinance for Work gloss statementElectronic emissions notices Federal Communications Commission FCC statementAustralia and New Zealand Class A statement United Kingdom telecommunications safety requirementIndustry Canada Class A emission compliance statement Avis de conformité à la réglementation dIndustrie CanadaDas Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN Japanese Voluntary Control Council for Interference VCCI statementDeutschland BetriebsmitteinKorean Class A warning statement Taiwanese Class A warning statement Chinese Class A warning statementIndex A See SAS connectors software problemsIndex Page Page 1P P/N 46U0862 Part Number 46U0862 Printed in USA
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