Lenovo 6445, 6447, 6446, 6444 manual Software problems

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Software problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

A serial device does not work.

1. Make sure that:

 

 

v The device is compatible with the server.

 

v The serial port is enabled and is assigned a unique address.

 

v The device is connected to the correct connector (see “Rearview” on page

 

 

37).

 

2. Reseat the following components:

 

a.

Failing serial device

 

b.

Serial cable

 

c. Remote Supervisor Adapter II SlimLine (if one is present)

 

3. Replace the following components one at a time, in the order shown, restarting

 

the server each time:

 

a.

Failing serial device

 

b.

Serial cable

 

c. Remote Supervisor Adapter II SlimLine (if one is present)

 

d. (Trained service technician only) System board

 

 

 

Software problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

You suspect a software

1.

To determine whether the problem is caused by the software, make sure that:

problem.

 

v The server has the minimum memory that is needed to use the software. For

 

 

memory requirements, see the information that comes with the software. If

 

 

you have just installed an adapter or memory, the server might have a

 

 

memory-address conflict.

 

 

v The software is designed to operate on the server.

 

 

v Other software works on the server.

 

 

v The software works on another server.

 

2.

If you received any error messages when using the software, see the

 

 

information that comes with the software for a description of the messages and

 

 

suggested solutions to the problem.

 

3.

Contact your place of purchase of the software.

 

 

 

76ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

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Contents Installation Guide ThinkServer RD120 Types 6444, 6445, 6446, andPage Installation Guide First Edition October Copyright Lenovo Contents Chapter 3. Server controls, LEDs, and powerChapter 4. Configuring the server Appendix A. Getting help and technical assistance Safety Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document Statement DANGER Statement Class 1 Laser Product Laser Klasse Laser Klass Luokan 1 Laserlaite ` Appareil A Laser de Classe≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb≥ 55 kg 121.2 lb Statement This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition Chapter 1. Introduction Hardware and software requirements The Lenovo ThinkServer Documentation DVDFeatures and specifications Notices and statements in this documentTable 1. Features and specifications MicroprocessorMajor components of the server Power backplane Chapter 2. Installing optional devices Installation guidelinesWorking inside the server with the power on System reliability guidelinesHandling static-sensitive devices Removing the coverInstalling a memory module DIMM connectors Pair1 1 and 2 7 and 3 2 and 4 8 and 5 3 and 6 9 and Page Memory mirroring Online-spare memory 1 1, 4, 7, and 2 2, 5, 8, and 3 3, 6, 9, andIn the configuration that you use, install the largest DIMMs first Table 5. Online-spare DIMM configurations, basic schemeInstalling a hard disk drive 3.5-inch drivesInstalling a tape drive 2.5-inch drivesInstalling an additional microprocessor connector Voltage regulator moduleMicroprocessor socket dust cover 4. Remove the microprocessor air baffle Note The microprocessor fits only one way on the socket 8. Install a heat sink on the microprocessor Installing an adapter Low-profile PCI Express adapterPCI riser card Access holes Release tabsHard disk drive cable connector 0 Installing a Remote Supervisor Adapter II SlimLineHard disk drive cable connector 4 Battery3. Remove the cover 4. Remove the PCI riser-card assembly Replacing the ServeRAID SAS controller Completing the installation Installing the cover Connecting the cablesFront view Updating the server configuration Rear viewIf you have installed or removed a hard disk drive, see “Usingthe RAID configuration programs” on page 44 for information about reconfiguring the disk arrays Page Chapter 3. Server controls, LEDs, and power Front viewPower-control button Power-on LEDSystem-error LED Hard disk drive activity LEDRear view Chapter 3. Server controls, LEDs, and powerServer power features Turning on the server Turning off the serverPage Chapter 4. Configuring the server Using the ThinkServer EasyStartup programUser Guide on the ThinkServer Documentation DVD Page Using ThinkServer EasyManage products Using the Configuration/Setup Utility programConfiguring the Gigabit Ethernet controllers Using the RAID configuration programs Using the IBM ServeRAID Configuration Utility programIBM ServeRAID Configuration Utility menu choices Using ServeRAID ManagerStarting the IBM ServeRAID Configuration Utility program Configuring the RAID controllerViewing the configuration 2. Click Express configuration2. Click Custom configuration Using the baseboard management controller BIOS update and configurationLinux configuration Red Hat Enterprise Linux ES 4 configurationLILO configuration If you are using LILO, complete the following steps Original /etc/lilo.conf contents 2. Run the lilo command to store and activate the LILO configuration Original /boot/grub/grub.conf contents SUSE SLES 9.0 configuration Modified /boot/grub/grub.conf contentsb. Add the following line before the first title line Original /boot/grub/menu.lst contentsModified /boot/grub/menu.lst contents c. Append the following text to the first title lineMicrosoft Windows 2003 Standard Edition configuration COM1 and that redirectbaudrate is set toInstalling the OSA SMBridge management utility program 3. Follow the prompts to complete the installation 3. Type mount/mnt/cdromUsing the baseboard management controller utility programs Page Page POST beep codes Chapter 5. Solving problemsDiagnostic tools overview v Diagnostics DVDOther beep codes POST POST error codesproblem found Failing device orTable 8. ThinkServer EasyStartup DVD EasyStartup problemsSymptom ActionTroubleshooting tables CD-RW/DVD drive problemsGeneral problems Hard disk drive problemsIntermittent problems the Hardware Maintenance ManualUSB keyboard, mouse, or pointing-device problems Memory problems Hardware Maintenance ManualMicroprocessor problems LEDs” in the Hardware Maintenance ManualMonitor problems Page Optional-device problems Power problemsSymptom Serial port problems Software problems Universal Serial Bus USB port problems Video problemsLight path diagnostics Diagnosing problems using light path diagnostics Light path diagnostics LEDsthe User Guide on the ThinkServer Documentation DVD for Description Using the documentation Appendix A. Getting help and technical assistanceBefore you call Calling for service Getting help and information from the World Wide WebLenovo product service Using other servicesPurchasing additional services Appendix A. Getting help and technical assistancePage Appendix B. Notices Lenovo United States, Inc 1009 Think Place - Building OneMorrisville, NC U.S.A Attention Lenovo Director of Licensing Trademarks Important notesWaste electrical and electronic equipment WEEE notices Appendix B. NoticesBattery return program For the European UnionFederal Communications Commission FCC statement German Ordinance for Work gloss statementElectronic emissions notices For CaliforniaAvis de conformité à la réglementation dIndustrie Canada United Kingdom telecommunications safety requirementIndustry Canada Class A emission compliance statement Australia and New Zealand Class A statementBetriebsmittein Japanese Voluntary Control Council for Interference VCCI statementDeutschland Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und ENTaiwanese Class A warning statement Chinese Class A warning statement Korean Class A warning statementIndex A See SAS software problems connectorsIndex Page Page Part Number 46U0862 Printed in USA 1P P/N 46U0862