6 Troubleshooting

General issues

The TV does not switch on:

Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.

Make sure that the power cable is securely connected.

When you are turning the TV on, off or to standby, you hear a creaking sound from the TV chassis:

No action is required. The creaking sound is due to the normal expansion and contraction of the TV as it cools and warms up. This does not affect performance.

The TV does not respond to remote control or TV controls when switched on:

The TV requires some time to start up. During this time, the TV does not respond to the remote control or TV controls. This is normal behaviour.

If the TV continues to be unresponsive to the remote control, view the remote control sensor through a digital camera – if you press any button on the remote control and notice red flickering at the sensor, the remote control is working but the TV may need to be checked by Philips Consumer Care. This troubleshooting procedure is not applicable to remote controls that are paired wirelessly with the TV.

When the TV is in standby, a start-up splash screen is displayed, then the TV returns to standby mode:

This is normal behaviour. When the TV is disconnected and reconnected to the power supply, the startup screen is displayed at the next startup.

To switch on the TV from standby, press on the remote control or press any key on the TV.

The standby light on the TV blinks red:

 

 

Disconnect the power cable from the power

English

outlet. Wait until the TV cools down before

 

you reconnect the power cable. If the

 

blinking reoccurs, contact Philips Consumer

 

Care.

 

The TV audio is in the wrong language:

 

If you select audio language via OPTIONS,

 

the TV resets to the default language when

 

you change channels or switch off the TV.

 

To retain the selected language, change your

 

audio language by pressing , then selecting

 

[Setup] > [Channel settings] or [Satellite

 

settings] > [Languages] > [Primary audio

 

language] or [Secondary audio language].

 

The TV or Smart TV menu is in the wrong

 

language:

 

Change the menu to your preferred

 

language.

 

For more information, see Change your TV

 

settings > Language settings > Menu

 

language (Page 37).

 

You forgot the 4-digit code to unlock the

 

channel blocking feature (child lock):

 

Enter ‘8888’.

 

You want to upgrade your TV software:

 

Visit www.philips.com/support and

 

download the latest software package for

 

your TV. Software installation instructions

 

and release notes indicating what's been

 

updated are also available at the site. Full

 

instructions on how to upgrade your TV

 

software are also available at Change your

 

TV settings > Update software (Page 39).

 

Channel issues

You want to install TV channels:

See Change your TV settings > Automatic installation (Page 34) for instructions on

installing analogue or digital channels. If you

want to install satellite TV channels, see Change your TV settings > Satellite settings

(Page 36).

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Philips 24PFL42x8H/K/T, 22PFL4208H/K/T user manual General issues, Channel issues