Lenovo 6447, 6446, 6445, 6444 manual General problems, Hard disk drive problems

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General problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

The CD-RW/DVD drive tray is

1.

Make sure that the server is turned on.

not working.

2.

Insert the end of a straightened paper clip into the manual tray-release

 

 

 

opening.

 

3.

Reseat the CD-RW/DVD drive.

 

4.

Replace the CD-RW/DVD drive.

 

 

 

General problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

A cover lock is broken, an LED

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a

is not working, or a similar

trained service technician.

problem has occurred.

 

 

 

Hard disk drive problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

Not all drives are recognized by

Remove the drive that is indicated by the diagnostic tests; then, run the hard disk

the hard disk drive diagnostic

drive diagnostic test again. If the remaining drives are recognized, replace the drive

test (the Fixed Disk test).

that you removed with a new one.

 

 

The server stops responding

Remove the hard disk drive that was being tested when the server stopped

during the hard disk drive

responding, and run the diagnostic test again. If the hard disk drive diagnostic test

diagnostic test.

runs successfully, replace the drive that you removed with a new one.

 

 

A hard disk drive was not

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic

detected while the operating

tests again.

system was being started.

 

 

 

A hard disk drive passes the

Run the diagnostic SCSI Attached Disk Test.

diagnostic Fixed Disk Test, but

 

the problem remains.

 

 

 

66ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

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Contents Installation Guide ThinkServer RD120 Types 6444, 6445, 6446, andPage Installation Guide First Edition October Copyright Lenovo Chapter 4. Configuring the server ContentsChapter 3. Server controls, LEDs, and power Appendix A. Getting help and technical assistance Safety Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document Statement DANGER Statement Class 1 Laser Product Laser Klasse Laser Klass Luokan 1 Laserlaite ` Appareil A Laser de Classe≥ 55 kg 121.2 lb ≥ 18 kg 39.7 lb≥ 32 kg 70.5 lb Statement This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition Chapter 1. Introduction Hardware and software requirements The Lenovo ThinkServer Documentation DVDFeatures and specifications Notices and statements in this documentTable 1. Features and specifications MicroprocessorMajor components of the server Power backplane Chapter 2. Installing optional devices Installation guidelinesWorking inside the server with the power on System reliability guidelinesHandling static-sensitive devices Removing the coverInstalling a memory module 1 1 and 2 7 and 3 2 and 4 8 and 5 3 and 6 9 and DIMM connectorsPair Page Memory mirroring Online-spare memory 1 1, 4, 7, and 2 2, 5, 8, and 3 3, 6, 9, andIn the configuration that you use, install the largest DIMMs first Table 5. Online-spare DIMM configurations, basic schemeInstalling a hard disk drive 3.5-inch drivesInstalling a tape drive 2.5-inch drivesInstalling an additional microprocessor connector Voltage regulator moduleMicroprocessor socket dust cover 4. Remove the microprocessor air baffle Note The microprocessor fits only one way on the socket 8. Install a heat sink on the microprocessor Installing an adapter Low-profile PCI Express adapterPCI riser card Access holes Release tabsInstalling a Remote Supervisor Adapter II SlimLine Hard disk drive cable connector 4Hard disk drive cable connector 0 Battery3. Remove the cover 4. Remove the PCI riser-card assembly Replacing the ServeRAID SAS controller Completing the installation Front view Installing the coverConnecting the cables Updating the server configuration Rear viewIf you have installed or removed a hard disk drive, see “Usingthe RAID configuration programs” on page 44 for information about reconfiguring the disk arrays Page Chapter 3. Server controls, LEDs, and power Front viewPower-on LED System-error LEDPower-control button Hard disk drive activity LEDRear view Chapter 3. Server controls, LEDs, and powerServer power features Turning on the server Turning off the serverPage User Guide on the ThinkServer Documentation DVD Chapter 4. Configuring the serverUsing the ThinkServer EasyStartup program Page Configuring the Gigabit Ethernet controllers Using ThinkServer EasyManage productsUsing the Configuration/Setup Utility program Using the RAID configuration programs Using the IBM ServeRAID Configuration Utility programUsing ServeRAID Manager Starting the IBM ServeRAID Configuration Utility programIBM ServeRAID Configuration Utility menu choices Configuring the RAID controller2. Click Custom configuration Viewing the configuration2. Click Express configuration Using the baseboard management controller BIOS update and configurationLinux configuration Red Hat Enterprise Linux ES 4 configurationLILO configuration If you are using LILO, complete the following steps Original /etc/lilo.conf contents 2. Run the lilo command to store and activate the LILO configuration Original /boot/grub/grub.conf contents SUSE SLES 9.0 configuration Modified /boot/grub/grub.conf contentsOriginal /boot/grub/menu.lst contents Modified /boot/grub/menu.lst contentsb. Add the following line before the first title line c. Append the following text to the first title lineMicrosoft Windows 2003 Standard Edition configuration COM1 and that redirectbaudrate is set toInstalling the OSA SMBridge management utility program 3. Follow the prompts to complete the installation 3. Type mount/mnt/cdromUsing the baseboard management controller utility programs Page Page Chapter 5. Solving problems Diagnostic tools overviewPOST beep codes v Diagnostics DVDOther beep codes POST error codes problem foundPOST Failing device orEasyStartup problems SymptomTable 8. ThinkServer EasyStartup DVD ActionTroubleshooting tables CD-RW/DVD drive problemsGeneral problems Hard disk drive problemsIntermittent problems the Hardware Maintenance ManualUSB keyboard, mouse, or pointing-device problems Memory problems Hardware Maintenance ManualMicroprocessor problems LEDs” in the Hardware Maintenance ManualMonitor problems Page Optional-device problems Power problemsSymptom Serial port problems Software problems Light path diagnostics Universal Serial Bus USB port problemsVideo problems Diagnosing problems using light path diagnostics Light path diagnostics LEDsthe User Guide on the ThinkServer Documentation DVD for Description Before you call Using the documentationAppendix A. Getting help and technical assistance Calling for service Getting help and information from the World Wide WebUsing other services Purchasing additional servicesLenovo product service Appendix A. Getting help and technical assistancePage Morrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix B. NoticesLenovo United States, Inc 1009 Think Place - Building One Trademarks Important notesWaste electrical and electronic equipment WEEE notices Appendix B. NoticesBattery return program For the European UnionGerman Ordinance for Work gloss statement Electronic emissions noticesFederal Communications Commission FCC statement For CaliforniaUnited Kingdom telecommunications safety requirement Industry Canada Class A emission compliance statementAvis de conformité à la réglementation dIndustrie Canada Australia and New Zealand Class A statementJapanese Voluntary Control Council for Interference VCCI statement DeutschlandBetriebsmittein Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und ENTaiwanese Class A warning statement Chinese Class A warning statement Korean Class A warning statementIndex A See SAS Index software problemsconnectors Page Page Part Number 46U0862 Printed in USA 1P P/N 46U0862