Lenovo 6444, 6447 Universal Serial Bus USB port problems, Video problems, Light path diagnostics

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Universal Serial Bus (USB) port problems

Universal Serial Bus (USB) port problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

A USB device does not work.

1.

Make sure that:

 

 

 

v The correct USB device driver is installed.

 

 

v The operating system supports USB devices.

 

2.

Make sure that the USB configuration options are set correctly in the

 

 

Configuration/Setup Utility program menu (see the User Guide for more

 

 

information).

 

3.

If you are using a USB hub, disconnect the USB device from the hub and

 

 

connect it directly to the server.

 

4.

Move the device cable to a different USB connector.

 

 

 

Video problems

See “Monitorproblems” on page 71.

Light path diagnostics

Use light path diagnostics to diagnose system errors. The light path diagnostics panel is behind the operator information panel, on the left front of the server. To access the light path diagnostics panel, slide the release latch on the front of the operator information panel to the left.

The following illustration shows the controls and LEDs on the light path diagnostics panel.

 

Light Path

 

Diagnostics

 

OVER SPEC

PS1

PS2

REMIND

CPU

VRM

CNFG

 

 

 

 

MEM

NMI

S ERR

SP DASD RAID

FAN TEMP BRD

PCI

To acknowledge a system error but not take immediate action, press the remind button to place the server in Remind mode. When the server is in Remind mode, the system-error LED on the front of the server flashes. If a new failure occurs, the system-error LED is lit again.

Chapter 5. Solving problems 77

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Contents ThinkServer RD120 Types 6444, 6445, 6446, and Installation GuidePage ThinkServer RD120 Types 6444, 6445, 6446, and First Edition October Copyright Lenovo Chapter 3. Server controls, LEDs, and power ContentsChapter 4. Configuring the server Appendix A. Getting help and technical assistance Safety Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document Statement DANGER Statement Appareil A Laser de Classe Class 1 Laser Product Laser Klasse Laser Klass Luokan 1 Laserlaite `≥ 32 kg 70.5 lb ≥ 18 kg 39.7 lb≥ 55 kg 121.2 lb Statement This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition Chapter 1. Introduction The Lenovo ThinkServer Documentation DVD Hardware and software requirementsNotices and statements in this document Features and specificationsMicroprocessor Table 1. Features and specificationsMajor components of the server Power backplane Installation guidelines Chapter 2. Installing optional devicesSystem reliability guidelines Working inside the server with the power onRemoving the cover Handling static-sensitive devicesInstalling a memory module Pair DIMM connectors1 1 and 2 7 and 3 2 and 4 8 and 5 3 and 6 9 and Page Memory mirroring 1 1, 4, 7, and 2 2, 5, 8, and 3 3, 6, 9, and Online-spare memoryTable 5. Online-spare DIMM configurations, basic scheme In the configuration that you use, install the largest DIMMs first3.5-inch drives Installing a hard disk drive2.5-inch drives Installing a tape driveInstalling an additional microprocessor Voltage regulator module connectorMicroprocessor socket dust cover 4. Remove the microprocessor air baffle Note The microprocessor fits only one way on the socket 8. Install a heat sink on the microprocessor Low-profile PCI Express adapter Installing an adapterPCI riser card Release tabs Access holesBattery Installing a Remote Supervisor Adapter II SlimLineHard disk drive cable connector 4 Hard disk drive cable connector 03. Remove the cover 4. Remove the PCI riser-card assembly Replacing the ServeRAID SAS controller Completing the installation Connecting the cables Installing the coverFront view Rear view Updating the server configurationIf you have installed or removed a hard disk drive, see “Usingthe RAID configuration programs” on page 44 for information about reconfiguring the disk arrays Page Front view Chapter 3. Server controls, LEDs, and powerHard disk drive activity LED Power-on LEDSystem-error LED Power-control buttonChapter 3. Server controls, LEDs, and power Rear viewServer power features Turning off the server Turning on the serverPage Using the ThinkServer EasyStartup program Chapter 4. Configuring the serverUser Guide on the ThinkServer Documentation DVD Page Using the Configuration/Setup Utility program Using ThinkServer EasyManage productsConfiguring the Gigabit Ethernet controllers Using the IBM ServeRAID Configuration Utility program Using the RAID configuration programsConfiguring the RAID controller Using ServeRAID ManagerStarting the IBM ServeRAID Configuration Utility program IBM ServeRAID Configuration Utility menu choices2. Click Express configuration Viewing the configuration2. Click Custom configuration BIOS update and configuration Using the baseboard management controllerRed Hat Enterprise Linux ES 4 configuration Linux configurationLILO configuration If you are using LILO, complete the following steps Original /etc/lilo.conf contents 2. Run the lilo command to store and activate the LILO configuration Original /boot/grub/grub.conf contents Modified /boot/grub/grub.conf contents SUSE SLES 9.0 configurationc. Append the following text to the first title line Original /boot/grub/menu.lst contentsModified /boot/grub/menu.lst contents b. Add the following line before the first title lineCOM1 and that redirectbaudrate is set to Microsoft Windows 2003 Standard Edition configurationInstalling the OSA SMBridge management utility program 3. Type mount/mnt/cdrom 3. Follow the prompts to complete the installationUsing the baseboard management controller utility programs Page Page v Diagnostics DVD Chapter 5. Solving problemsDiagnostic tools overview POST beep codesOther beep codes Failing device or POST error codesproblem found POSTAction EasyStartup problemsSymptom Table 8. ThinkServer EasyStartup DVDCD-RW/DVD drive problems Troubleshooting tablesHard disk drive problems General problemsthe Hardware Maintenance Manual Intermittent problemsUSB keyboard, mouse, or pointing-device problems Hardware Maintenance Manual Memory problemsLEDs” in the Hardware Maintenance Manual Microprocessor problemsMonitor problems Page Power problems Optional-device problemsHardware Maintenance Manual Serial port problems Software problems Video problems Universal Serial Bus USB port problemsLight path diagnostics Light path diagnostics LEDs Diagnosing problems using light path diagnosticsthe User Guide on the ThinkServer Documentation DVD for Action Appendix A. Getting help and technical assistance Using the documentationBefore you call Getting help and information from the World Wide Web Calling for serviceAppendix A. Getting help and technical assistance Using other servicesPurchasing additional services Lenovo product servicePage Lenovo United States, Inc 1009 Think Place - Building One Appendix B. NoticesMorrisville, NC U.S.A Attention Lenovo Director of Licensing Important notes TrademarksAppendix B. Notices Waste electrical and electronic equipment WEEE noticesFor the European Union Battery return programFor California German Ordinance for Work gloss statementElectronic emissions notices Federal Communications Commission FCC statementAustralia and New Zealand Class A statement United Kingdom telecommunications safety requirementIndustry Canada Class A emission compliance statement Avis de conformité à la réglementation dIndustrie CanadaDas Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN Japanese Voluntary Control Council for Interference VCCI statementDeutschland BetriebsmitteinKorean Class A warning statement Taiwanese Class A warning statement Chinese Class A warning statementIndex A See SAS connectors software problemsIndex Page Page 1P P/N 46U0862 Part Number 46U0862 Printed in USA