Lenovo 6444, 6447, 6446, 6445 Appendix A. Getting help and technical assistance, Before you call

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Appendix A. Getting help and technical assistance

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and any optional devices are turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual on the ThinkServer Documentation DVD that comes with your system.

vGo to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by using the information available on the Lenovo support site or by following the troubleshooting procedures that Lenovo provides in the documentation that is provided with your Lenovo product. The documentation that comes with Lenovo systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your Lenovo system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. Most of the documentation for your server is on the ThinkServer Documentation DVD provided with your server. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support and follow the instructions.

© Lenovo 2008. Portions © IBM Corp. 2007.

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Contents ThinkServer RD120 Types 6444, 6445, 6446, and Installation GuidePage ThinkServer RD120 Types 6444, 6445, 6446, and First Edition October Copyright Lenovo Chapter 4. Configuring the server ContentsChapter 3. Server controls, LEDs, and power Appendix A. Getting help and technical assistance Safety Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document Statement DANGER Statement Appareil A Laser de Classe Class 1 Laser Product Laser Klasse Laser Klass Luokan 1 Laserlaite `≥ 55 kg 121.2 lb ≥ 18 kg 39.7 lb≥ 32 kg 70.5 lb Statement This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition Chapter 1. Introduction The Lenovo ThinkServer Documentation DVD Hardware and software requirementsNotices and statements in this document Features and specificationsMicroprocessor Table 1. Features and specificationsMajor components of the server Power backplane Installation guidelines Chapter 2. Installing optional devicesSystem reliability guidelines Working inside the server with the power onRemoving the cover Handling static-sensitive devicesInstalling a memory module 1 1 and 2 7 and 3 2 and 4 8 and 5 3 and 6 9 and DIMM connectorsPair Page Memory mirroring 1 1, 4, 7, and 2 2, 5, 8, and 3 3, 6, 9, and Online-spare memoryTable 5. Online-spare DIMM configurations, basic scheme In the configuration that you use, install the largest DIMMs first3.5-inch drives Installing a hard disk drive2.5-inch drives Installing a tape driveInstalling an additional microprocessor Voltage regulator module connectorMicroprocessor socket dust cover 4. Remove the microprocessor air baffle Note The microprocessor fits only one way on the socket 8. Install a heat sink on the microprocessor Low-profile PCI Express adapter Installing an adapterPCI riser card Release tabs Access holesBattery Installing a Remote Supervisor Adapter II SlimLineHard disk drive cable connector 4 Hard disk drive cable connector 03. Remove the cover 4. Remove the PCI riser-card assembly Replacing the ServeRAID SAS controller Completing the installation Front view Installing the coverConnecting the cables Rear view Updating the server configurationIf you have installed or removed a hard disk drive, see “Usingthe RAID configuration programs” on page 44 for information about reconfiguring the disk arrays Page Front view Chapter 3. Server controls, LEDs, and powerHard disk drive activity LED Power-on LEDSystem-error LED Power-control buttonChapter 3. Server controls, LEDs, and power Rear viewServer power features Turning off the server Turning on the serverPage User Guide on the ThinkServer Documentation DVD Chapter 4. Configuring the serverUsing the ThinkServer EasyStartup program Page Configuring the Gigabit Ethernet controllers Using ThinkServer EasyManage productsUsing the Configuration/Setup Utility program Using the IBM ServeRAID Configuration Utility program Using the RAID configuration programsConfiguring the RAID controller Using ServeRAID ManagerStarting the IBM ServeRAID Configuration Utility program IBM ServeRAID Configuration Utility menu choices2. Click Custom configuration Viewing the configuration2. Click Express configuration BIOS update and configuration Using the baseboard management controllerRed Hat Enterprise Linux ES 4 configuration Linux configurationLILO configuration If you are using LILO, complete the following steps Original /etc/lilo.conf contents 2. Run the lilo command to store and activate the LILO configuration Original /boot/grub/grub.conf contents Modified /boot/grub/grub.conf contents SUSE SLES 9.0 configurationc. Append the following text to the first title line Original /boot/grub/menu.lst contentsModified /boot/grub/menu.lst contents b. Add the following line before the first title lineCOM1 and that redirectbaudrate is set to Microsoft Windows 2003 Standard Edition configurationInstalling the OSA SMBridge management utility program 3. Type mount/mnt/cdrom 3. Follow the prompts to complete the installationUsing the baseboard management controller utility programs Page Page v Diagnostics DVD Chapter 5. Solving problemsDiagnostic tools overview POST beep codesOther beep codes Failing device or POST error codesproblem found POSTAction EasyStartup problemsSymptom Table 8. ThinkServer EasyStartup DVDCD-RW/DVD drive problems Troubleshooting tablesHard disk drive problems General problemsthe Hardware Maintenance Manual Intermittent problemsUSB keyboard, mouse, or pointing-device problems Hardware Maintenance Manual Memory problemsLEDs” in the Hardware Maintenance Manual Microprocessor problemsMonitor problems Page Power problems Optional-device problemsHardware Maintenance Manual Serial port problems Software problems Light path diagnostics Universal Serial Bus USB port problemsVideo problems Light path diagnostics LEDs Diagnosing problems using light path diagnosticsthe User Guide on the ThinkServer Documentation DVD for Action Before you call Using the documentationAppendix A. Getting help and technical assistance Getting help and information from the World Wide Web Calling for serviceAppendix A. Getting help and technical assistance Using other servicesPurchasing additional services Lenovo product servicePage Morrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix B. NoticesLenovo United States, Inc 1009 Think Place - Building One Important notes TrademarksAppendix B. Notices Waste electrical and electronic equipment WEEE noticesFor the European Union Battery return programFor California German Ordinance for Work gloss statementElectronic emissions notices Federal Communications Commission FCC statementAustralia and New Zealand Class A statement United Kingdom telecommunications safety requirementIndustry Canada Class A emission compliance statement Avis de conformité à la réglementation dIndustrie CanadaDas Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN Japanese Voluntary Control Council for Interference VCCI statementDeutschland BetriebsmitteinKorean Class A warning statement Taiwanese Class A warning statement Chinese Class A warning statementIndex A See SAS Index software problemsconnectors Page Page 1P P/N 46U0862 Part Number 46U0862 Printed in USA
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