Lenovo 6446, 6447 Using other services, Purchasing additional services, Lenovo product service

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Using other services

Using other services

If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop, notebook, or server machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://www.support.microsoft.com/directory/, or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at http://www.lenovo.com/.

Lenovo product service

Appendix A. Getting help and technical assistance 83

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Contents ThinkServer RD120 Types 6444, 6445, 6446, and Installation GuidePage ThinkServer RD120 Types 6444, 6445, 6446, and First Edition October Copyright Lenovo Chapter 3. Server controls, LEDs, and power ContentsChapter 4. Configuring the server Appendix A. Getting help and technical assistance Safety Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document Statement DANGER Statement Appareil A Laser de Classe Class 1 Laser Product Laser Klasse Laser Klass Luokan 1 Laserlaite `≥ 32 kg 70.5 lb ≥ 18 kg 39.7 lb≥ 55 kg 121.2 lb Statement This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition Chapter 1. Introduction The Lenovo ThinkServer Documentation DVD Hardware and software requirementsNotices and statements in this document Features and specificationsMicroprocessor Table 1. Features and specificationsMajor components of the server Power backplane Installation guidelines Chapter 2. Installing optional devicesSystem reliability guidelines Working inside the server with the power onRemoving the cover Handling static-sensitive devicesInstalling a memory module Pair DIMM connectors1 1 and 2 7 and 3 2 and 4 8 and 5 3 and 6 9 and Page Memory mirroring 1 1, 4, 7, and 2 2, 5, 8, and 3 3, 6, 9, and Online-spare memoryTable 5. Online-spare DIMM configurations, basic scheme In the configuration that you use, install the largest DIMMs first3.5-inch drives Installing a hard disk drive2.5-inch drives Installing a tape driveInstalling an additional microprocessor Voltage regulator module connectorMicroprocessor socket dust cover 4. Remove the microprocessor air baffle Note The microprocessor fits only one way on the socket 8. Install a heat sink on the microprocessor Low-profile PCI Express adapter Installing an adapterPCI riser card Release tabs Access holesHard disk drive cable connector 4 Installing a Remote Supervisor Adapter II SlimLineHard disk drive cable connector 0 Battery3. Remove the cover 4. Remove the PCI riser-card assembly Replacing the ServeRAID SAS controller Completing the installation Connecting the cables Installing the coverFront view Rear view Updating the server configurationIf you have installed or removed a hard disk drive, see “Usingthe RAID configuration programs” on page 44 for information about reconfiguring the disk arrays Page Front view Chapter 3. Server controls, LEDs, and powerSystem-error LED Power-on LEDPower-control button Hard disk drive activity LEDChapter 3. Server controls, LEDs, and power Rear viewServer power features Turning off the server Turning on the serverPage Using the ThinkServer EasyStartup program Chapter 4. Configuring the serverUser Guide on the ThinkServer Documentation DVD Page Using the Configuration/Setup Utility program Using ThinkServer EasyManage productsConfiguring the Gigabit Ethernet controllers Using the IBM ServeRAID Configuration Utility program Using the RAID configuration programsStarting the IBM ServeRAID Configuration Utility program Using ServeRAID ManagerIBM ServeRAID Configuration Utility menu choices Configuring the RAID controller2. Click Express configuration Viewing the configuration2. Click Custom configuration BIOS update and configuration Using the baseboard management controllerRed Hat Enterprise Linux ES 4 configuration Linux configurationLILO configuration If you are using LILO, complete the following steps Original /etc/lilo.conf contents 2. Run the lilo command to store and activate the LILO configuration Original /boot/grub/grub.conf contents Modified /boot/grub/grub.conf contents SUSE SLES 9.0 configurationModified /boot/grub/menu.lst contents Original /boot/grub/menu.lst contentsb. Add the following line before the first title line c. Append the following text to the first title lineCOM1 and that redirectbaudrate is set to Microsoft Windows 2003 Standard Edition configurationInstalling the OSA SMBridge management utility program 3. Type mount/mnt/cdrom 3. Follow the prompts to complete the installationUsing the baseboard management controller utility programs Page Page Diagnostic tools overview Chapter 5. Solving problemsPOST beep codes v Diagnostics DVDOther beep codes problem found POST error codesPOST Failing device orSymptom EasyStartup problemsTable 8. ThinkServer EasyStartup DVD ActionCD-RW/DVD drive problems Troubleshooting tablesHard disk drive problems General problemsthe Hardware Maintenance Manual Intermittent problemsUSB keyboard, mouse, or pointing-device problems Hardware Maintenance Manual Memory problemsLEDs” in the Hardware Maintenance Manual Microprocessor problemsMonitor problems Page Power problems Optional-device problemsHardware Maintenance Manual Serial port problems Software problems Video problems Universal Serial Bus USB port problemsLight path diagnostics Light path diagnostics LEDs Diagnosing problems using light path diagnosticsthe User Guide on the ThinkServer Documentation DVD for Action Appendix A. Getting help and technical assistance Using the documentationBefore you call Getting help and information from the World Wide Web Calling for servicePurchasing additional services Using other servicesLenovo product service Appendix A. Getting help and technical assistancePage Lenovo United States, Inc 1009 Think Place - Building One Appendix B. NoticesMorrisville, NC U.S.A Attention Lenovo Director of Licensing Important notes TrademarksAppendix B. Notices Waste electrical and electronic equipment WEEE noticesFor the European Union Battery return programElectronic emissions notices German Ordinance for Work gloss statementFederal Communications Commission FCC statement For CaliforniaIndustry Canada Class A emission compliance statement United Kingdom telecommunications safety requirementAvis de conformité à la réglementation dIndustrie Canada Australia and New Zealand Class A statementDeutschland Japanese Voluntary Control Council for Interference VCCI statementBetriebsmittein Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und ENKorean Class A warning statement Taiwanese Class A warning statement Chinese Class A warning statementIndex A See SAS connectors software problemsIndex Page Page 1P P/N 46U0862 Part Number 46U0862 Printed in USA