Lexmark 3400 Series manual Copy troubleshooting

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eSelect your operating system.

fSelect the file you want to download, and follow the directions on the computer screen.

Printer does not print or respond

See “Page does not print” on page 59.

Partial document or photo prints

Make sure the document or photo is loaded correctly on the scanner glass.

Make sure the paper size being used matches the size you selected.

Copy troubleshooting

Copier does not respond

If an error message is displayed, see “Error messages” on page 71.

If the light is not on, see “Power button is not lit” on page 58.

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 74.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

aIn all countries or regions except the United States, select your country or region.

bClick the links for drivers and downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and follow the directions on the computer screen.

Scanner unit does not close

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

Examples include:

•Blank pages

•Checkerboard pattern

•Distorted graphics or pictures

•Missing characters

•Faded print

•Dark print

•Skewed lines

•Smudges

•Streaks

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Contents Series All-In-One Safety information Contents Working with photos Faxing Scan troubleshooting Please remove your camera to use your memory card Page Where to find Click View Users Guide including Setup TroubleshootingFinding information about the printer DescriptionDescription Where to find Limited Warranty information Click Warranty InformationClick Statement of Limited Warranty for Inkjet KnowledgeBaseWeb site Setting up the printer Checking the box contentsUnderstanding the parts of the printer Learning about the printerUse Using the control panel Using the control panel buttons and menusPress Using the Copy menu Using the Photo Card menuNavigating the control panel menus Menu item ActionMenu item Action Using the Imaging Studio Using the printer softwareLearning about the software Click Details Using the All-In-One Center Using the Scanning & Copying tabOpening the All-In-One Center Select All-In-One CenterUsing the Saved Images tab Using the Solution Center Using the Maintain/Troubleshoot linkSelect Solution Center From this tab You canUsing the Save Settings menu Using Print PropertiesOpening Print Properties Using the Photo Editor Using the I Want To menuUsing the Options menu Using the Print Properties tabsClick File Œ Save as Using the Web ToolbarFrom this section You can Using Fast Pics Loading paper and original documents Loading paperLoading various paper types Load up to Make sureLoad up to Make sure Load up to Make sure Loading original documents on the scanner glass Load up toPrinting Changing the paper typePrinting a document Printing a WebPrinting photos or images from a Web Printing cardsClick Print Now Printing envelopes Printing transparenciesPrinting collated copies Printing multiple pages on one sheetCollated Not collated Select the Print Last Page First check boxPrinting the last page first reverse page order Working with photos Retrieving and managing photosInserting a memory card Slot Memory cardTransferring digital photos to a computer Browsing and selecting photos stored on the computerClick Save Photos to PC Printing photos Click Browse Photos Click Show FoldersPrinting photos stored on a memory card using Fast Pics Printing photos from a digital camera using DpofClick View and Print Photos Click Print Album Click Show FoldersCreating and printing a scrapbook or album Customizing photosAdding text captions to a photo Page Making a copy CopyingCopying 4 x 6 photos Customizing copy settings Setting the copy qualityEnlarging or reducing an image Specifying the size of paper loadedRepeating an image on one page using the computer Scanning Scanning an itemScanning a text-only document Click Scan NowScanning a text and graphics document Customizing scan settingsSaving a scanned image Click See More Scan Settings Click Display Advanced Scan SettingsAdvanced Scan Settings tabs Options Scanning documents or images for e-mailingScanning text for editing Scanning images for editingScanning clear images from magazines or newspapers Sending a fax using the software Receiving a fax using the softwareFaxing Click Scan and send a fax Click Preview NowClick Receive a fax or view settings/history Installing a print cartridge Maintaining the printerChanging a print cartridge Removing a used print cartridgePage Aligning the print cartridge using the computer Cleaning the print cartridge nozzlesAchieving better print quality Improving print qualityWiping the print cartridge nozzles and contacts Cleaning the scanner glass Using genuine Lexmark print cartridgesPreserving the print cartridge Ordering suppliesRefilling a print cartridge Recycling Lexmark productsTroubleshooting Setup troubleshootingPower button is not lit Software does not installDoes not print Page Print troubleshooting Cannot print from digital camera using PictBridgePoor text and graphic quality Poor quality at the edges Print speed is slowCopy troubleshooting Partial document or photo copies Scan troubleshootingScanner does not respond Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality Fax troubleshooting Tips for faxing using the Imaging StudioPartial document or photo scans Cannot scan to an applicationJams and misfeeds troubleshooting Cannot print a fax or received fax has poor print qualityReceived fax is blank Paper jam in the printerPrinter does not feed paper, envelopes, or specialty media Paper or specialty media misfeedsBanner paper jams Memory card troubleshooting Nothing happens when a memory card is insertedError messages on display Memory card cannot be insertedError messages Alignment problemClear the paper jam Load paper Removing and reinstalling the software Only one device or media card is allowedPage Trademarks Industry Canada compliance statement European Community EC directives conformityAvis de conformité aux normes de l’industrie du Canada Power consumption Product power consumptionMode Description Power consumption Watts Meter average sound pressure, dBAStatement of Limited Warranty Power SaverOff mode Total energy usageLimited warranty service Extent of limited warrantyLimitation of liability Additional rightsIndex Memory cards 36 PictBridge-enabled digital camera