Lexmark 3400 Series manual Jams and misfeeds troubleshooting, Received fax is blank

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Cannot print a fax or received fax has poor print quality

Ask that the sender:

•Check that the quality of the original document is satisfactory.

•Resend the fax. There may have been a problem with the quality of the telephone line connection.

•Increase the fax scan resolution.

Check the ink level, and install a new cartridge if necessary.

1Remove the print cartridge.

2Make sure the sticker and tape have been removed.

3Reinsert the print cartridge.

If the light is not on, see “Power button is not lit” on page 58.

Check for and clear any paper jams.

Received fax is blank

Ask the sender to verify the original document was loaded correctly.

Jams and misfeeds troubleshooting

Paper jam in the printer

To automatically eject the paper:

1Press and hold .

2Remove the paper from the paper exit tray. To manually remove the paper:

1Press to turn off the printer.

2Firmly grasp the paper, and gently pull it out.

3Press to turn the printer back on.

Paper jam in the paper support

1Press to turn off the printer.

2Firmly grasp the paper, and gently pull it out.

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Contents Series All-In-One Safety information Contents Working with photos Faxing Scan troubleshooting Please remove your camera to use your memory card Page Where to find Click View Users Guide including Setup TroubleshootingFinding information about the printer DescriptionDescription Where to find Limited Warranty information Click Warranty InformationClick Statement of Limited Warranty for Inkjet KnowledgeBaseWeb site Setting up the printer Checking the box contentsUse Learning about the printerUnderstanding the parts of the printer Press Using the control panel buttons and menusUsing the control panel Using the Copy menu Using the Photo Card menuNavigating the control panel menus Menu item ActionMenu item Action Learning about the software Using the printer softwareUsing the Imaging Studio Click Details Using the All-In-One Center Using the Scanning & Copying tabOpening the All-In-One Center Select All-In-One CenterUsing the Saved Images tab Using the Solution Center Using the Maintain/Troubleshoot linkSelect Solution Center From this tab You canOpening Print Properties Using Print PropertiesUsing the Save Settings menu Using the Photo Editor Using the I Want To menuUsing the Options menu Using the Print Properties tabsFrom this section You can Using the Web ToolbarClick File Œ Save as Using Fast Pics Loading paper and original documents Loading paperLoading various paper types Load up to Make sureLoad up to Make sure Load up to Make sure Loading original documents on the scanner glass Load up toPrinting Changing the paper typePrinting a document Printing a WebClick Print Now Printing cardsPrinting photos or images from a Web Printing envelopes Printing transparenciesPrinting collated copies Printing multiple pages on one sheetCollated Not collated Select the Print Last Page First check boxPrinting the last page first reverse page order Working with photos Retrieving and managing photosInserting a memory card Slot Memory cardClick Save Photos to PC Browsing and selecting photos stored on the computerTransferring digital photos to a computer Printing photos Click Browse Photos Click Show FoldersPrinting photos stored on a memory card using Fast Pics Printing photos from a digital camera using DpofClick View and Print Photos Click Print Album Click Show FoldersAdding text captions to a photo Customizing photosCreating and printing a scrapbook or album Page Copying 4 x 6 photos CopyingMaking a copy Customizing copy settings Setting the copy qualityEnlarging or reducing an image Specifying the size of paper loadedRepeating an image on one page using the computer Scanning Scanning an itemScanning a text-only document Click Scan NowSaving a scanned image Customizing scan settingsScanning a text and graphics document Click See More Scan Settings Click Display Advanced Scan SettingsAdvanced Scan Settings tabs Options Scanning documents or images for e-mailingScanning text for editing Scanning images for editingScanning clear images from magazines or newspapers Sending a fax using the software Receiving a fax using the softwareFaxing Click Scan and send a fax Click Preview NowClick Receive a fax or view settings/history Installing a print cartridge Maintaining the printerChanging a print cartridge Removing a used print cartridgePage Aligning the print cartridge using the computer Cleaning the print cartridge nozzlesAchieving better print quality Improving print qualityWiping the print cartridge nozzles and contacts Cleaning the scanner glass Using genuine Lexmark print cartridgesPreserving the print cartridge Ordering suppliesRefilling a print cartridge Recycling Lexmark productsTroubleshooting Setup troubleshootingPower button is not lit Software does not installDoes not print Page Print troubleshooting Cannot print from digital camera using PictBridgePoor text and graphic quality Poor quality at the edges Print speed is slowCopy troubleshooting Scanner does not respond Scan troubleshootingPartial document or photo copies Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer Fax troubleshooting Tips for faxing using the Imaging StudioPartial document or photo scans Cannot scan to an applicationJams and misfeeds troubleshooting Cannot print a fax or received fax has poor print qualityReceived fax is blank Paper jam in the printerBanner paper jams Paper or specialty media misfeedsPrinter does not feed paper, envelopes, or specialty media Memory card troubleshooting Nothing happens when a memory card is insertedError messages on display Memory card cannot be insertedError messages Alignment problemClear the paper jam Load paper Removing and reinstalling the software Only one device or media card is allowedPage Trademarks Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformityIndustry Canada compliance statement Power consumption Product power consumptionMode Description Power consumption Watts Meter average sound pressure, dBAStatement of Limited Warranty Power SaverOff mode Total energy usageLimited warranty service Extent of limited warrantyLimitation of liability Additional rightsIndex Memory cards 36 PictBridge-enabled digital camera