Lexmark PRO5500 manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

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Troubleshooting

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Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online customer support

•Contact numbers for telephone customer support

•Firmware and software updates

Setup troubleshooting

•“Installation screen did not appear during installation” on page 50

•“Incorrect language appears on the display” on page 50

•“Software did not install” on page 51

•“Print job does not print or is missing pages” on page 51

•“Printer is printing blank pages” on page 52

•“Printer is busy or does not respond” on page 52

•“Cannot delete documents from the print queue” on page 52

•“Cannot print through USB” on page 52

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

For Windows users

1Double‑click the software installer package. Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then do the following:

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK.

In Windows 7 or earlier

aClick or click Start, and then click Run.

bIn the Start Search or Run dialog, type D:\setup.exe.

cPress Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

2Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the home screen, navigate to:

> Device Setup > Language

2Select a language, and then touch Accept.

3Touch Yes to confirm this setting.

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Contents Pro5500 Series Quick Reference Guide OctoberImportant safety information Contents What are SmartSolutions? Sending faxes Receiving faxesMinimizing your printers environmental impact About your printerFinding information about the printer Printer modelsPrinter features Setting up the printerAbout your printer Page Page Page Page Understanding the parts of the printer UseOr region Access the phone line to send and receive faxes EXT portCable modem Line port Using the printer control panel Understanding the home screen TouchUsing a memory card or flash drive with the printer Navigating menus using the touch screenUsing memory cards and flash drives Touch Paper Setup Paper TypeInsert the card with the brand name label facing Supported memory cards and file typesInserting a memory card For a PictBridge camera cableReplacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Ordering and replacing suppliesMaintaining ink cartridges Cleaning the printhead nozzlesTouch Clean Printhead or Deep Clean Printhead Aligning the printheadSupported operating systems Using the printer softwareInstalling the printer software Software installed during printer installation Using the Windows printer softwareUsing the Macintosh printer software Printer softwareWeb Links Recommended paper brands Size Recommended paper Weight Set paper type toPrinting For colorful and high‑coverage documentsPrinting on both sides of the paper duplexing automatically Printing using advanced color optionsPrinting a document For Windows usersTips Printing photos using the printer control panelPrinting documents from a memory card or flash drive PortraitPrinting from a mobile device Canceling print jobsWhat is LexPrint? Supported printersMaking copies Copying a two‑sided duplex document using the ADFCopying Making a duplex two‑sided copy automaticallyTouch Scan the Next Copying a two‑sided duplex document using the scanner glassCanceling copy jobs Scanning to a local computer Scanning directly to e‑mail using the printer softwareScanning Scanning to a flash drive or memory cardScanning From the computer, do the following Scanning to a network folderWindows Windows 7 or earlier Enter the necessary information, and then click Add Canceling scan jobsAdding a network folder shortcut Tips for e‑mailing Canceling an e‑mailSending e-mail Scanning a document or photo to e-mailConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to different wall jacks To connect To connect Scenario 3 VoIP telephone serviceScenario 2 Digital Subscriber Line DSL Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Set the printer to receive faxes automatically or manually Check the dial toneSet your fax name and fax number Make sure the telephone line and the wall jack are workingCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Receiving faxes manually Fax Setup Ringing and Answering Auto Answer On AcceptReceiving faxes automatically Touch Pick up onInstalling the printer on a wireless network Wireless networkingInformation you will need during wireless setup Using the Wireless Setup Utility Windows onlyUsing the Wireless Setup Assistant Macintosh only What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Personal Identification Number PIN Method Customizing printer settings Using the Embedded Web ServerAccessing the Embedded Web Server Understanding the homeSetup Used Transfer Protocol Secure Https connectionCreating and customizing printer solutions Using SmartSolutionsWhat are SmartSolutions? Using SmartSolutionsSetup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootReconnect the Printer Power Supply Software did not installRecovering the security PIN of the printer Print job does not print or is missing pagesCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Network troubleshootingWireless troubleshooting checklist Cannot run the fax softwareLocating IP addresses Printing a network setupCannot print over wireless network Locating the printer IP addressCheck Your Advanced Security Settings Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Make Sure Your Computer is Connected to Your Access PointFor Macintosh users with an access point For Macintosh users with an AirPort base stationMake Sure the Wireless Port is Selected Ethernet network troubleshootingTroubleshooting Router entry is typically the access point Make Sure Bidirectional Communication is EnabledCannot print to the network printer October Edition noticeTrademarks Lexmark International, Inc All rights reservedBin extender location IndexIndex
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