Lexmark PRO5500 manual Printer is printing blank pages, Printer is busy or does not respond

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Troubleshooting

52

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges. For more information, see “Replacing ink cartridges” on page 18. The cartridges should click firmly into their matching color slots.

2Load plain, unmarked paper.

3From the home screen, touch > More Options > Deep Clean Printhead.

4Select an option, and then wait until the printer is ready.

5From the home screen, touch > More Options > Align Printer. An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN SLEEP MODE

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer.

If the printer will not come out of Sleep mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Run the Device Manager.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type devmgmt.msc > OK

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Contents Pro5500 Series Quick Reference Guide OctoberImportant safety information Contents What are SmartSolutions? Sending faxes Receiving faxesAbout your printer Finding information about the printerMinimizing your printers environmental impact Printer modelsPrinter features Setting up the printerAbout your printer Page Page Page Page Understanding the parts of the printer UseCable modem Line port Access the phone line to send and receive faxes EXT portOr region Using the printer control panel Understanding the home screen TouchNavigating menus using the touch screen Using memory cards and flash drivesUsing a memory card or flash drive with the printer Touch Paper Setup Paper TypeSupported memory cards and file types Inserting a memory cardInsert the card with the brand name label facing For a PictBridge camera cableOrdering and replacing supplies Ordering ink cartridgesReplacing ink cartridges Ordering and replacing suppliesCleaning the printhead nozzles Touch Clean Printhead or Deep Clean PrintheadMaintaining ink cartridges Aligning the printheadInstalling the printer software Using the printer softwareSupported operating systems Using the Windows printer software Using the Macintosh printer softwareSoftware installed during printer installation Printer softwareWeb Links Size Recommended paper Weight Set paper type to PrintingRecommended paper brands For colorful and high‑coverage documentsPrinting using advanced color options Printing a documentPrinting on both sides of the paper duplexing automatically For Windows usersPrinting photos using the printer control panel Printing documents from a memory card or flash driveTips PortraitCanceling print jobs What is LexPrint?Printing from a mobile device Supported printersCopying a two‑sided duplex document using the ADF CopyingMaking copies Making a duplex two‑sided copy automaticallyCanceling copy jobs Copying a two‑sided duplex document using the scanner glassTouch Scan the Next Scanning directly to e‑mail using the printer software ScanningScanning to a local computer Scanning to a flash drive or memory cardWindows Windows 7 or earlier Scanning to a network folderScanning From the computer, do the following Adding a network folder shortcut Canceling scan jobsEnter the necessary information, and then click Add Canceling an e‑mail Sending e-mailTips for e‑mailing Scanning a document or photo to e-mailSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTo connect Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Check the dial tone Set your fax name and fax numberSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingSet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Fax Setup Ringing and Answering Auto Answer On Accept Receiving faxes automaticallyReceiving faxes manually Touch Pick up onWireless networking Information you will need during wireless setupInstalling the printer on a wireless network Using the Wireless Setup Utility Windows onlyConfiguring Wi‑Fi Protected Setup manually What is Wi‑Fi Protected Setup?Using the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Using the Embedded Web Server Accessing the Embedded Web ServerCustomizing printer settings Understanding the homeSetup Used Transfer Protocol Secure Https connectionUsing SmartSolutions What are SmartSolutions?Creating and customizing printer solutions Using SmartSolutionsTroubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootSoftware did not install Recovering the security PIN of the printerReconnect the Printer Power Supply Print job does not print or is missing pagesPrinter is printing blank pages Printer is busy or does not respondCannot delete documents from the print queue Cannot print through USBFax troubleshooting Fax troubleshooting checklistConnection checklist Cannot send faxesNetwork troubleshooting Wireless troubleshooting checklistCannot receive faxes Cannot run the fax softwarePrinting a network setup Cannot print over wireless networkLocating IP addresses Locating the printer IP addressMove Your Access Point Away from Other Electronic Devices Check the Wireless Signal QualityCheck Your Advanced Security Settings Make Sure Your Computer is Connected to Your Access PointFor Macintosh users with an access point For Macintosh users with an AirPort base stationEthernet network troubleshooting Troubleshooting Router entry is typically the access pointMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledCannot print to the network printer Edition notice TrademarksOctober Lexmark International, Inc All rights reservedIndex IndexBin extender location
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