Lexmark PRO5500 manual Ethernet network troubleshooting, Locating the printer IP address

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Troubleshooting

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The Router entry is typically the access point.

Locating the printer IP address

•From the printer, print a network setup page. In the TCP/IP section, look for Address.

•View the printer settings.

From the printer control panel, navigate to either of the following:

– > Setup > > Network Setup > > Wireless 802.11 b/g/n > > Network Connection

Setup > > TCP/IP > > IP Address >

– > Setup > > Network Setup > > Ethernet 10/100 > > Network Connection

Setup > > TCP/IP > > IP Address >

If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255), then do the following:

1Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2Turn on the device, and then check the IP addresses again.

If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network. Try the following:

•Make sure your access point (wireless router) is turned on and is working.

•Remove any objects that could be blocking the signal.

•Temporarily turn off any unnecessary wireless devices on your network and pause any

network‑intensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time.

•Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type control printers.

cPress Enter, or click OK.

2Right‑click the printer, and then select Printer properties (for Windows 7 or later) or Properties (earlier versions).

3Click the Ports tab, and then locate the selected port.

The selected port has a check mark beside it in the Port column.

4If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.

5Click OK, and then try to print again.

MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

Note: This solution applies to Windows users only.

1Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type control printers.

cPress Enter, or click OK.

2Right‑click the printer, and then select Properties (for Windows Vista or earlier) or Printer properties (for Windows 7 or later).

3Click the Ports tab.

4Click the box next to Enable bidirectional support if it is not already checked.

5Click Apply > OK, and then try to print again.

Ethernet network troubleshooting

Printer does not appear in the list of printers found on the network

CHECK THE ETHERNET CABLE

•Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.

•Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.

•Try using a different cable. Damage to the cable may not be obvious.

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Contents Pro5500 Series Quick Reference Guide OctoberImportant safety information Contents What are SmartSolutions? Sending faxes Receiving faxesMinimizing your printers environmental impact About your printerFinding information about the printer Printer modelsPrinter features Setting up the printerAbout your printer Page Page Page Page Understanding the parts of the printer UseCable modem Line port Access the phone line to send and receive faxes EXT portOr region Using the printer control panel Understanding the home screen TouchUsing a memory card or flash drive with the printer Navigating menus using the touch screenUsing memory cards and flash drives Touch Paper Setup Paper TypeInsert the card with the brand name label facing Supported memory cards and file typesInserting a memory card For a PictBridge camera cableReplacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Ordering and replacing suppliesMaintaining ink cartridges Cleaning the printhead nozzlesTouch Clean Printhead or Deep Clean Printhead Aligning the printheadInstalling the printer software Using the printer softwareSupported operating systems Software installed during printer installation Using the Windows printer softwareUsing the Macintosh printer software Printer softwareWeb Links Recommended paper brands Size Recommended paper Weight Set paper type toPrinting For colorful and high‑coverage documentsPrinting on both sides of the paper duplexing automatically Printing using advanced color optionsPrinting a document For Windows usersTips Printing photos using the printer control panelPrinting documents from a memory card or flash drive PortraitPrinting from a mobile device Canceling print jobsWhat is LexPrint? Supported printersMaking copies Copying a two‑sided duplex document using the ADFCopying Making a duplex two‑sided copy automaticallyCanceling copy jobs Copying a two‑sided duplex document using the scanner glassTouch Scan the Next Scanning to a local computer Scanning directly to e‑mail using the printer softwareScanning Scanning to a flash drive or memory cardWindows Windows 7 or earlier Scanning to a network folderScanning From the computer, do the following Adding a network folder shortcut Canceling scan jobsEnter the necessary information, and then click Add Tips for e‑mailing Canceling an e‑mailSending e-mail Scanning a document or photo to e-mailConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTo connect Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Set the printer to receive faxes automatically or manually Check the dial toneSet your fax name and fax number Make sure the telephone line and the wall jack are workingSet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes manually Fax Setup Ringing and Answering Auto Answer On AcceptReceiving faxes automatically Touch Pick up onInstalling the printer on a wireless network Wireless networkingInformation you will need during wireless setup Using the Wireless Setup Utility Windows onlyConfiguring Wi‑Fi Protected Setup manually What is Wi‑Fi Protected Setup?Using the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Customizing printer settings Using the Embedded Web ServerAccessing the Embedded Web Server Understanding the homeSetup Used Transfer Protocol Secure Https connectionCreating and customizing printer solutions Using SmartSolutionsWhat are SmartSolutions? Using SmartSolutionsSetup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootReconnect the Printer Power Supply Software did not installRecovering the security PIN of the printer Print job does not print or is missing pagesCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Network troubleshootingWireless troubleshooting checklist Cannot run the fax softwareLocating IP addresses Printing a network setupCannot print over wireless network Locating the printer IP addressCheck Your Advanced Security Settings Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Make Sure Your Computer is Connected to Your Access PointFor Macintosh users with an access point For Macintosh users with an AirPort base stationMake Sure the Wireless Port is Selected Ethernet network troubleshootingTroubleshooting Router entry is typically the access point Make Sure Bidirectional Communication is EnabledCannot print to the network printer October Edition noticeTrademarks Lexmark International, Inc All rights reservedIndex IndexBin extender location
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