Lexmark PRO5500 manual Software did not install, Recovering the security PIN of the printer

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Troubleshooting

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Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Recovering the security PIN of the printer

Contact customer support.

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1Turn the printer on, and then open the ink cartridge access door.

2Make sure the cartridges are inserted correctly.

The cartridges should click firmly into their matching color slots.

3Close the ink cartridge access door.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

If your printer does not appear on the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section.

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

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Contents October Pro5500 Series Quick Reference GuideImportant safety information Contents Sending faxes Receiving faxes What are SmartSolutions?Printer models About your printerFinding information about the printer Minimizing your printers environmental impactSetting up the printer Printer featuresAbout your printer Page Page Page Page Use Understanding the parts of the printerAccess the phone line to send and receive faxes EXT port Cable modem Line portOr region Using the printer control panel Touch Understanding the home screenTouch Paper Setup Paper Type Navigating menus using the touch screenUsing memory cards and flash drives Using a memory card or flash drive with the printerFor a PictBridge camera cable Supported memory cards and file typesInserting a memory card Insert the card with the brand name label facingOrdering and replacing supplies Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesAligning the printhead Cleaning the printhead nozzlesTouch Clean Printhead or Deep Clean Printhead Maintaining ink cartridgesUsing the printer software Installing the printer softwareSupported operating systems Printer software Using the Windows printer softwareUsing the Macintosh printer software Software installed during printer installationWeb Links For colorful and high‑coverage documents Size Recommended paper Weight Set paper type toPrinting Recommended paper brandsFor Windows users Printing using advanced color optionsPrinting a document Printing on both sides of the paper duplexing automaticallyPortrait Printing photos using the printer control panelPrinting documents from a memory card or flash drive TipsSupported printers Canceling print jobsWhat is LexPrint? Printing from a mobile deviceMaking a duplex two‑sided copy automatically Copying a two‑sided duplex document using the ADFCopying Making copiesCopying a two‑sided duplex document using the scanner glass Canceling copy jobsTouch Scan the Next Scanning to a flash drive or memory card Scanning directly to e‑mail using the printer softwareScanning Scanning to a local computerScanning to a network folder Windows Windows 7 or earlierScanning From the computer, do the following Canceling scan jobs Adding a network folder shortcutEnter the necessary information, and then click Add Scanning a document or photo to e-mail Canceling an e‑mailSending e-mail Tips for e‑mailingScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Make sure the telephone line and the wall jack are working Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manuallyUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Touch Pick up on Fax Setup Ringing and Answering Auto Answer On AcceptReceiving faxes automatically Receiving faxes manuallyUsing the Wireless Setup Utility Windows only Wireless networkingInformation you will need during wireless setup Installing the printer on a wireless networkWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manuallyUsing the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Understanding the home Using the Embedded Web ServerAccessing the Embedded Web Server Customizing printer settingsTransfer Protocol Secure Https connection Setup UsedUsing SmartSolutions Using SmartSolutionsWhat are SmartSolutions? Creating and customizing printer solutionsBefore you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrint job does not print or is missing pages Software did not installRecovering the security PIN of the printer Reconnect the Printer Power SupplyCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot run the fax software Network troubleshootingWireless troubleshooting checklist Cannot receive faxesLocating the printer IP address Printing a network setupCannot print over wireless network Locating IP addressesMake Sure Your Computer is Connected to Your Access Point Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Check Your Advanced Security SettingsFor Macintosh users with an AirPort base station For Macintosh users with an access pointMake Sure Bidirectional Communication is Enabled Ethernet network troubleshootingTroubleshooting Router entry is typically the access point Make Sure the Wireless Port is SelectedCannot print to the network printer Lexmark International, Inc All rights reserved Edition noticeTrademarks OctoberIndex IndexBin extender location
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