Lexmark PRO5500 manual Move Your Access Point Away from Other Electronic Devices

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Troubleshooting

56

or

•Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case‑sensitive.

If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase should be:

•Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive.

Note: If you do not know this information, then see the documentation that came with the wireless network, or contact the person who set up your wireless network.

CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box, Freebox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.

If you are using one of these boxes and need more information, then see the documentation that came with your box, or contact your internet service provider (ISP).

MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.

MOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.

CHECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem.

CHECK YOUR ADVANCED SECURITY SETTINGS

•If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point.

•If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.

Note: If you do not know how to make these changes, then see the documentation that came with the access point, or contact the person who set up your wireless network.

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

•See if you have access to the Internet by opening your Web browser and accessing any site.

•If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.

MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.

For Windows users

1Obtain the SSID of the network that the computer is connected to.

aType the IP address of your access point into the address field of your Web browser. If you do not know the IP address of the access point, then do the following:

1Open the command window.

In Windows 8

From the Search charm, type Run, and then navigate to: Apps list > Run > type cmd > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type cmd.

cPress Enter, or click OK.

The command window opens.

2Type ipconfig, and then press Enter. Check the Wireless Network Connection section:

•The “Default Gateway” entry is typically the access point.

•The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.

bType the user name and password of the access point when prompted.

cClick OK.

dIn the Wireless settings section, look for the SSID.

eWrite down the SSID.

Note: Make sure you copy it exactly, including any capital letters.

2Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page.

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Contents Pro5500 Series Quick Reference Guide OctoberImportant safety information Contents What are SmartSolutions? Sending faxes Receiving faxesAbout your printer Finding information about the printerMinimizing your printers environmental impact Printer modelsPrinter features Setting up the printerAbout your printer Page Page Page Page Understanding the parts of the printer UseOr region Access the phone line to send and receive faxes EXT portCable modem Line port Using the printer control panel Understanding the home screen TouchNavigating menus using the touch screen Using memory cards and flash drivesUsing a memory card or flash drive with the printer Touch Paper Setup Paper TypeSupported memory cards and file types Inserting a memory cardInsert the card with the brand name label facing For a PictBridge camera cableOrdering and replacing supplies Ordering ink cartridgesReplacing ink cartridges Ordering and replacing suppliesCleaning the printhead nozzles Touch Clean Printhead or Deep Clean PrintheadMaintaining ink cartridges Aligning the printheadSupported operating systems Using the printer softwareInstalling the printer software Using the Windows printer software Using the Macintosh printer softwareSoftware installed during printer installation Printer softwareWeb Links Size Recommended paper Weight Set paper type to PrintingRecommended paper brands For colorful and high‑coverage documentsPrinting using advanced color options Printing a documentPrinting on both sides of the paper duplexing automatically For Windows usersPrinting photos using the printer control panel Printing documents from a memory card or flash driveTips PortraitCanceling print jobs What is LexPrint?Printing from a mobile device Supported printersCopying a two‑sided duplex document using the ADF CopyingMaking copies Making a duplex two‑sided copy automaticallyTouch Scan the Next Copying a two‑sided duplex document using the scanner glassCanceling copy jobs Scanning directly to e‑mail using the printer software ScanningScanning to a local computer Scanning to a flash drive or memory cardScanning From the computer, do the following Scanning to a network folderWindows Windows 7 or earlier Enter the necessary information, and then click Add Canceling scan jobsAdding a network folder shortcut Canceling an e‑mail Sending e-mailTips for e‑mailing Scanning a document or photo to e-mailSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks To connect To connect Scenario 3 VoIP telephone serviceScenario 2 Digital Subscriber Line DSL Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Check the dial tone Set your fax name and fax numberSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Fax Setup Ringing and Answering Auto Answer On Accept Receiving faxes automaticallyReceiving faxes manually Touch Pick up onWireless networking Information you will need during wireless setupInstalling the printer on a wireless network Using the Wireless Setup Utility Windows onlyUsing the Wireless Setup Assistant Macintosh only What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Personal Identification Number PIN Method Using the Embedded Web Server Accessing the Embedded Web ServerCustomizing printer settings Understanding the homeSetup Used Transfer Protocol Secure Https connectionUsing SmartSolutions What are SmartSolutions?Creating and customizing printer solutions Using SmartSolutionsTroubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootSoftware did not install Recovering the security PIN of the printerReconnect the Printer Power Supply Print job does not print or is missing pagesPrinter is printing blank pages Printer is busy or does not respondCannot delete documents from the print queue Cannot print through USBFax troubleshooting Fax troubleshooting checklistConnection checklist Cannot send faxesNetwork troubleshooting Wireless troubleshooting checklistCannot receive faxes Cannot run the fax softwarePrinting a network setup Cannot print over wireless networkLocating IP addresses Locating the printer IP addressMove Your Access Point Away from Other Electronic Devices Check the Wireless Signal QualityCheck Your Advanced Security Settings Make Sure Your Computer is Connected to Your Access PointFor Macintosh users with an access point For Macintosh users with an AirPort base stationEthernet network troubleshooting Troubleshooting Router entry is typically the access pointMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledCannot print to the network printer Edition notice TrademarksOctober Lexmark International, Inc All rights reservedBin extender location IndexIndex
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