Lexmark PRO5500 manual For Macintosh users with an AirPort base station

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Troubleshooting

57

bIn the Wireless section, look for SSID.

3Compare the SSID of the computer and SSID of the printer.

If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.

If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.

For Macintosh users with an AirPort base station

In Mac OS X version 10.5 or later

1From the Apple menu, navigate to either of the following:

•System Preferences > Network > AirPort

•System Preferences > Network > Wi‑Fi

The SSID of the network that the computer is connected to appears in the Network Name menu.

2Write down the SSID.

In Mac OS X version 10.4 or earlier

1From the Finder, navigate to: Applications > Internet Connect > AirPort

The SSID of the network that the computer is connected to appears in the Network menu.

2Write down the SSID.

For Macintosh users with an access point

1Type the IP address of the access point in the address field of your Web browser, and then continue to step 2.

If you do not know the IP address of the access point, then do the following:

aFrom the Apple menu, navigate to either of the following:

•System Preferences > Network > AirPort

•System Preferences > Network > AirPort

bClick Advanced or Configure.

cClick TCP/IP.

The Router entry is typically the access point.

2Type your user name and password when prompted, and then click OK.

3In the Wireless settings section, look for the SSID.

4Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).

Notes:

•Make sure you copy the network information down exactly, including any capital letters.

•Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.

MAKE SURE YOUR OPERATING SYSTEM IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT

The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later.

“Communication not available” message appears when printing wirelessly

Try one or more of the following:

MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK

If you are using a laptop and have power saving settings enabled, then you may see the ”Communication not available” message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has powered down.

If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reconnect to the wireless network.

If you see this message again after you have waited long enough for the printer and the laptop to connect to the network, then there may be a problem with your wireless network.

Make sure that the laptop and printer have both received IP addresses:

For Windows users

1Open the command window.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type cmd > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type cmd.

cPress Enter, or click OK.

2Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1From the Apple menu, navigate to: About This Mac > More Info

2From the Contents pane, choose Network.

3If you are connected over a wireless network, then choose AirPort from the Active Services list.

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Contents October Pro5500 Series Quick Reference GuideImportant safety information Contents Sending faxes Receiving faxes What are SmartSolutions?Finding information about the printer About your printerMinimizing your printers environmental impact Printer modelsSetting up the printer Printer featuresAbout your printer Page Page Page Page Use Understanding the parts of the printerAccess the phone line to send and receive faxes EXT port Cable modem Line portOr region Using the printer control panel Touch Understanding the home screenUsing memory cards and flash drives Navigating menus using the touch screenUsing a memory card or flash drive with the printer Touch Paper Setup Paper TypeInserting a memory card Supported memory cards and file typesInsert the card with the brand name label facing For a PictBridge camera cableOrdering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Ordering and replacing suppliesTouch Clean Printhead or Deep Clean Printhead Cleaning the printhead nozzlesMaintaining ink cartridges Aligning the printheadUsing the printer software Installing the printer softwareSupported operating systems Using the Macintosh printer software Using the Windows printer softwareSoftware installed during printer installation Printer softwareWeb Links Printing Size Recommended paper Weight Set paper type toRecommended paper brands For colorful and high‑coverage documentsPrinting a document Printing using advanced color optionsPrinting on both sides of the paper duplexing automatically For Windows usersPrinting documents from a memory card or flash drive Printing photos using the printer control panelTips PortraitWhat is LexPrint? Canceling print jobsPrinting from a mobile device Supported printersCopying Copying a two‑sided duplex document using the ADFMaking copies Making a duplex two‑sided copy automaticallyCopying a two‑sided duplex document using the scanner glass Canceling copy jobsTouch Scan the Next Scanning Scanning directly to e‑mail using the printer softwareScanning to a local computer Scanning to a flash drive or memory cardScanning to a network folder Windows Windows 7 or earlierScanning From the computer, do the following Canceling scan jobs Adding a network folder shortcutEnter the necessary information, and then click Add Sending e-mail Canceling an e‑mailTips for e‑mailing Scanning a document or photo to e-mailSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Set your fax name and fax number Check the dial toneSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Receiving faxes automatically Fax Setup Ringing and Answering Auto Answer On AcceptReceiving faxes manually Touch Pick up onInformation you will need during wireless setup Wireless networkingInstalling the printer on a wireless network Using the Wireless Setup Utility Windows onlyWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manuallyUsing the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Accessing the Embedded Web Server Using the Embedded Web ServerCustomizing printer settings Understanding the homeTransfer Protocol Secure Https connection Setup UsedWhat are SmartSolutions? Using SmartSolutionsCreating and customizing printer solutions Using SmartSolutionsIf Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootRecovering the security PIN of the printer Software did not installReconnect the Printer Power Supply Print job does not print or is missing pagesPrinter is busy or does not respond Printer is printing blank pagesCannot delete documents from the print queue Cannot print through USBFax troubleshooting checklist Fax troubleshootingConnection checklist Cannot send faxesWireless troubleshooting checklist Network troubleshootingCannot receive faxes Cannot run the fax softwareCannot print over wireless network Printing a network setupLocating IP addresses Locating the printer IP addressCheck the Wireless Signal Quality Move Your Access Point Away from Other Electronic DevicesCheck Your Advanced Security Settings Make Sure Your Computer is Connected to Your Access PointFor Macintosh users with an AirPort base station For Macintosh users with an access pointTroubleshooting Router entry is typically the access point Ethernet network troubleshootingMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledCannot print to the network printer Trademarks Edition noticeOctober Lexmark International, Inc All rights reservedIndex IndexBin extender location
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