Troubleshooting | 55 |
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless setup again.
•Your WEP key or WPA passphrase is correct (if your network is secure). Log on to the access point and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.
If you are not sure if your security information is correct, then run the wireless setup again.
•The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the access point (wireless router).
•The Wi‑Fi indicator is green and successfully connected.
•The printer driver is installed on the computer from which you are performing a task.
•The correct printer port is selected.
•The computer and printer are both connected to the same wireless network.
•The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.
Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer.
1Load plain paper.
2From the home screen, navigate to:
> Network Setup > Print Setup Page
Locating IP addresses
For Windows users
1Open the command window.
In Windows 8
From the Search charm, type run, and then navigate to: Apps list > Run > type cmd > OK
In Windows 7 or earlier
aClick 
, or click Start and then click Run.
bIn the Start Search or Run dialog, type cmd.
cPress Enter, or click OK.
2Type ipconfig, and then select Go or Enter.
The IP address appears as four sets of numbers separated by periods, such as 123.23.123.123.
For Macintosh users
1From the Apple menu, navigate to: About This Mac > More Info
2From the Contents pane, choose Network.
3If you are connected over a wireless network, then choose AirPort from the Active Services list.
Locating the printer IP address
•You can locate the printer IP address by viewing the printer network setup page. See the User's Guide on the software installation CD for more information on printing a network setup page.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then try one or more of the following:
TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON
Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.
DISCONNECT FROM YOUR VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session and try printing again.
MAKE SURE DEMO MODE IS TURNED OFF
Select printer features are not available when Demo Mode is turned on.
From the home screen, navigate to:
> Demo Mode > Off > save the setting
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your access point is using WEP security, then the WEP key should be:
•Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are