Lexmark 4433, 4445 manual Troubleshooting, Using the printer troubleshooting software Windows only

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Troubleshooting

Troubleshooting

Using the printer troubleshooting software (Windows only)

The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Lexmark Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Lexmark Service Center link.

Method 2

1Do one of the following:

•In Windows Vista, click  All Programs, and then select the printer program folder from the list.

•In Windows XP, click Start  Programs or All Programs, and then select the printer program folder from the list.

2Select Lexmark Service Center.

Setup troubleshooting

Power button is not lit

These are possible solutions. Try one or more of the following:

PRESS POWER BUTTON

Make sure the printer is on by pressing .

DISCONNECT AND RECONNECT THE POWER CORD

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet, and then from the printer.

3Plug the cord all the way into the power supply on the printer.

4Plug the cord into an electrical outlet that other electrical devices have been using.

5Press to turn the printer on.

Troubleshooting

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Contents 4433, 4445 Models 2600 Series Users GuideJanuary Setting up the printer ContentsSafety information Understanding the printer softwareCopying TroubleshootingMaintaining the printer ScanningIndex NoticesSafety information SAVE THESE INSTRUCTIONSPublications IntroductionFinding information about the printer Quick Setup sheet Printed Networking Guide / Fax GuideWhere to find North America Limited WarrantyCustomer support Where to find rest of worldDate purchased Store where purchased Introduction Setting up the printer as a copier only Setting up the printerBypassing security warnings during software installation 3 Extend the paper exit tray, and then raise the paper support 5 Connect the power cord, and then make sure the power is on2 Remove all tape and packing material from all areas of the printer 4 Extend the paper guides6 Open the printer, and then press down on the levers 9 Close the printer, and then load paper 10 Press and hold the button for three seconds11 Place the printed page on the scanner glass 12 Press the button 13 Discard the alignment page Setting up the printerAn alignment page prints Understanding the parts of the printer Use theInstall, replace, or remove a print cartridge Power supply with port USB portAccess the print cartridges Hold up the scanner unit Connect the printer to a power sourceUsing the printer control panel PressDetermine the number of copies to be printed CheckThe display The light The light Determine if the color print cartridge needs to be replacedUsing Windows Installing printer softwareInstalling the optional XPS driver Windows Vista users only Using Macintosh1 Click  Control Panel Using the Windows printer software2 Click  Computer 5 Click Have diskUsing the Macintosh printer software Lexmark Network Card Reader Lexmark Printer Utility Loading various paper types Loading paper and original documentsLoading paper 10 envelopes 25 sheets of labels 50 transparencies Make sure Loading original documents on the scanner glass 3 Close the top cover to avoid dark edges on the scanned image b Click Properties, Preferences, Options, or Setup Using WindowsUsing Macintosh PrintingCollating printed copies 2 Click Properties, Preferences, Options, or SetupPrinting multiple copies of a document Printing the last page first reverse page order Printing multiple pages on one sheet N-UpUsing the taskbar in Windows Pausing print jobsUsing the printer folder in Windows b Click Settings  PrintersUsing the printing status window of the printer Canceling print jobsUsing the printer control panel b Click Control PanelChoosing compatible specialty paper types Printing photos using printer softwarePrinting specialty documents Printing envelopes c Select Lexmark Productivity StudioPrinting labels Printing on custom-size paper Tips on loading label sheetsPrinting other specialty documents Saving and deleting print settings4 Click Profiles, and then click Save your current settings Page Copying 4 x 6 photos CopyingMaking a copy Scanning Canceling scan jobsUsing the printer control panel Scanning original documents3 From the Progress dialog, click Cancel Scanning 2 Double-click the printer iconReceiving a fax automatically FaxingSending a fax 3 Click Lexmark Productivity Studio5 Click the Ringing and Answering tab Maintaining print cartridges Installing print cartridgesMaintaining the printer Removing a used print cartridge 2 Click Report a non-Lexmark print cartridge Using genuine Lexmark print cartridgesRefilling print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contactsPreserving the print cartridges Cleaning the scanner glassCleaning the exterior of the printer Ordering paper and other supplies Ordering suppliesOrdering print cartridges Letter A4 4 x 6 in 10 x 15 cm Letter A4 4 x 6 in 10 x 15 cm L Recycling Lexmark productsLexmark Photo Paper Lexmark PerfectFinish Photo Paper USB cable Part numberSetup troubleshooting TroubleshootingUsing the printer troubleshooting software Windows only Power button is not litMAKE SURE YOUR OPERATING SYSTEM IS SUPPORTED Software did not installRECONNECT THE POWER SUPPLY CHECK THE USB CONNECTIONCHECK PRINTER DEFAULT AND PAUSE SETTINGS Using WindowsCHECK POWER Page does not printb Click Printers and Faxes In Windows Using MacintoshIn Windows XP For Mac OS X version 10.5 or laterREMOVE AND REINSTALL THE SOFTWARE Removing and reinstalling the softwareDISCONNECT AND RECONNECT POWER SUPPLY 3 Select Uninstallb Click Settings  Control Panel  System a Click  Control Panel b Click System and Maintenance  Systemb Click Control Panel  Performance and Maintenance  System Enabling the USB port in WindowsMAKE SURE THE PRINTER IS NOT IN SLEEP MODE Solving printer power problemsMAKE SURE THE PRINTER POWER SUPPLY IS ATTACHED CORRECTLY Edition notice NoticesProduct information 2009 Lexmark International, Inc. All rights reservedLicensing notices UNITED STATES GOVERNMENT RIGHTSTrademarks Directory1-meter average sound pressure, dBA Hinweis zum GS-ZeichenNoise emission levels Temperature information Power consumptionProduct power consumption Waste from Electrical and Electronic Equipment WEEE directiveOff mode LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTSPower Saver Total energy usageLEXMARK SOFTWARE LICENSE AGREEMENT PRINTER LICENSE AGREEMENTCARTRIDGE LICENSE AGREEMENT Page Page MICROSOFT CORPORATION NOTICES European Community EC directives conformityIndustry Canada compliance statement ADOBE SYSTEMS INCORPORATED NOTICENotice to users of the US telephone network FCC requirements Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment Avis réservé aux utilisateurs du réseau téléphonique du Canada South Africa telecommunications noticeNotice to users of the Canadian telephone network Utilisation de ce produit en Suisse Using this product in SwitzerlandNotice to users of the New Zealand telephone network Uso del prodotto in Svizzera Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Notice to Users in the European UnionIndustry Canada Canada Industry Canada CanadaTaiwan NCC RF notice statement Notice to users in the European Union Suomi Index NumericsLexmark products 49 WEEE statement canceling a scan 39 using the printer controlService Center 50 troubleshooting, setup