Lexmark Version 3.0 manual Account number not in the drop-down list, Printing gibberish or symbols

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Account number not in the drop-down list

Symptom: When you go to print out the certification end-of-day log, no account numbers appear in the drop-down list.

Cause: This problem occurs in the Review Packages screen of the shipper’s certification wizard. If there are no account numbers in the drop-down list, it means that no shipping papers have been printed yet. You cannot print a certification before printing shipping papers because MASTERFORM compiles the certification automatically based on the shipping papers you print.

Resolution/Workaround: Print the shipping papers first, then print the certification. First, make sure your UPS account number is entered in Setup. Then, if you saved the missing shipments as templates, reenter the templates and reselect the UPS account number from the dropdown list. Then reprint and choose Yes when asked if you want to save this shipment to the certification.

If you did not save the missing shipments as templates, you will need to complete the shipping paper again, taking care to select the UPS account number from the dropdown list and choose Yes when asked if you want to save this shipment to the certification.

Printing gibberish or symbols

Symptom: When printing a shipping paper, symbols print instead of words.

Cause: The Emulation Mode on the printer does not match the printer driver being used. When using an Epson printer driver, the Emulation Mode on your printer must be set to Epson Mode.

Resolution/Workaround: Make sure the Emulation Mode on the printer matches the printer driver you are using. For example, if you are using an Epson printer driver, your printer must be set to “Epson Emulation Mode.”When you change printer drivers, you must also change the Emulation Mode on your printer.

Emulation Mode is a function of the printer itself. You cannot set Emulation Mode through Windows or MASTERFORM. Refer to your printer manual or call your printer’s technical support line for instructions on changing emulation modes. Review Changing the Emulation Mode on the printer.

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Contents User’s Guide East Pine Street, Suite Seattle, WA Toll free Local Fax User’s GuideContents Getting Started Using Printing the Shipper’s Installation and Setup Introduction to Masterform General featuresInstalling Masterform for UPS Domestic Edition Download New UPS Chemical Table featureProfessional and Military Edition Suites What’s my name & password? Structure of MasterformDomestic or International? Where to install Masterform Where to get formsNew shipping paper design for laser printers Sending your Masterform shipments to UPS OnLine WorldShip Install the softwareSet up the System DSN connection To manually set up the System DSN connectionHazmat Confirm that Hazmat is now listed, then click OK Deleting HAZMAT/DG records Send hazmat shipping paper data to WorldShipSpecify a hazmat package in WorldShip To specify a hazmat package in WorldShipSupport and Resources Online Info Technical Support and Contact InformationBy Phone Via E-mailOther Contacts DOT ContactLabelmaster Software Hardware Recommendations Remember Chemical table resourcesFile Extensions Managing Templates and AddressesTemplates AddressesMasterform Setup Accounts Masterform SetupAllow Proper Shipping Name edits Bypass Authorization ScreenSave template by default Package Label WarningShipping under multiple accounts To add users to the list Security Defining user names and passwordsHow log book numbers work Why are my log book numbers repeating?To Save a Template Making, naming, and saving templatesHow do I reenter a saved template? What is a template?When should I use templates? What should I name my template?Working with templates Deleting templates Editing the proper shipping name PSNTo select the Edit PSN option Confirming the labels required for your package Using an Exemption Packaging numberPre-printing forms for future use Turning off the Labels Required field warningFeatures and Options Writing notes inside To write a noteTo read a note Entering addresses in the Address Book Prepare your data Import Excel or Access address data to the Address BookFormat your address data into columns with these exact names Import your data into the upsAddress tableSelect Get External Data Import from the File menu To export addresses from Masterform Exporting addresses from the Address BookSelect how you want to save the table Saving multiple field values Setting default field valuesTo set a default field value To remove a default field valueViewing the regulations Form-Fill Wizard Step by Step Choose a template and a form type to begin Screen 1 Shipment TemplateScreen 2 Shipper Information Screen 3 Shipment InformationScreen 4 Proper Shipping Name Screen 5 The Chemical Table Add up to three materials Screen 6 Ground or Air ShipmentScreen 7 Print Preview Quantity and Unit of Measure UOM LimitationsPrint Preview you can Screen 8 Print and Save Shipment TemplatePrinting the Hazardous Materials Shipping Paper Printers General Printing OverviewForm 1 Hazmat Shipping Paper Form 2 Shipper’s CertificationCreating a custom paper size tractor Installing a printerTo manually create a custom paper size Windows NT To manually create a custom paper size Windows 95Select the option Use Specific Printer 67 in 800Suggested printer drivers Changing the printer driverTo change to the Epson driver Changing the Emulation Mode on the printer tractorIf you are using the new laser form Setting the MarginsTo change the Emulation Mode on an Okidata 320/321 If you are using the tractor formNudge tool Moving fields on the form use the Nudge toolTo use the Nudge tool Add or remove lines from the printed form Increase or decrease the size of printed textPrinting the Shipper’s Certification To print a Shipper’s Certification Printing the certification Saving shipments to the certification Removing mistakes or duplicates from the certification Save to Shipper’s Certification? Click Purge Data Purge old certification recordsTroubleshooting Overview Account number not in the drop-down list Printing gibberish or symbolsCustom paper size not in paper size list Printer feeds forms up too farShipper’s Certification prints on two pages Laser forms are not lining up properly Printer prints blank pagesLog book numbers are repeating Can’t edit the PSN proper shipping nameText you entered isn’t an item on the list UPS WorldShip, the HAZMAT/DG Reference list is blank UPS WorldShip, the HAZMAT/DG Reference list is grayed outUnexpected error occured Subsystem Do you want to convert or enable the database? Run Time Error 9 in Configure ReportsYou do not have a license with MS Access Uninstalling Masterform Before you uninstallTo uninstall Masterform License Agreement Page Page Index Page Naid Page 156 East Pine Street, Suite Seattle, WA