Lexmark Version 3.0 Custom paper size not in paper size list, Printer feeds forms up too far

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Custom paper size not in paper size list

Symptom: Windows NT users create a custom paper size, but it does not appear in the paper size drop-down list in Page Setup.

Cause: This is a known conflict between Microsoft Windows NT and the Epson FX-850 printer driver. It occurs when the height value of the paper size changes while the width value remains the same. It can also occur when the width value is greater than 8.00 inches.

Sometimes Windows NT Print Manager cannot show custom form sizes if the newly created form has margin values greater than what the printer driver has defined. This can happen even if the printer is capable of handling the margins you specify.

Resolution/Workaround: Use the Epson LQ-1050 printer driver instead or make sure the width value of the paper size is 8.00 inches or below.

For more information on this problem, visit the Microsoft Support web site (http://support.microsoft.com) and look up the following articles:

Article Number Q124733: Custom Forms Not Available for Selection in Epson LQ-850

Article Number Q129531: Windows NT Print Manager and Custom Form Limitations

Article Number Q108083: Custom Forms Not Available in Print Manager

Printer feeds forms up too far

Symptom: The shipping paper prints correctly on the tractor form, but after printing, the printer feeds up several more inches of paper before quitting.

Cause: Usually this means that you do not have a custom paper size correctly set. The UPS 8-part carbon shipping paper is only about 5 inches long, but most printers are defaulted to print an 11 inch long page (standard letter size). Therefore when you go to print, the printer feeds up the standard 11 inches.

Resolution/Workaround: To fix this, you must create a custom paper size in Windows and make sure your dot matrix printer can read it. See Creating a custom paper size.

Shipper’s Certification prints on two pages

Symptom: The Shipper’s Certification prints on two pages, with the format not fitting the page.

Cause: Printing has been setup to print in portrait orientation instead of landscape.

Resolution/Workaround: This can only be changed by going through the Setup icon on the main screen of MASTERFORM. In Setup, click the UPS Approved Shipper’s Certification button under Configure Reports. Click the Recommend button, and it will switch orientation to Landscape. (Or, if you have adjusted your own margins, you can simply select Landscape under Orientation.) Click OK to close the screen, then Done in Setup to save the settings.

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Contents User’s Guide User’s Guide East Pine Street, Suite Seattle, WA Toll free Local FaxContents Getting Started Using Printing the Shipper’s Installation and Setup General features Introduction to MasterformDownload New UPS Chemical Table feature Installing Masterform for UPS Domestic EditionProfessional and Military Edition Suites Structure of Masterform What’s my name & password?Domestic or International? Where to get forms Where to install MasterformNew shipping paper design for laser printers Install the software Set up the System DSN connectionTo manually set up the System DSN connection Sending your Masterform shipments to UPS OnLine WorldShipHazmat Confirm that Hazmat is now listed, then click OK Send hazmat shipping paper data to WorldShip Specify a hazmat package in WorldShipTo specify a hazmat package in WorldShip Deleting HAZMAT/DG recordsSupport and Resources Technical Support and Contact Information By PhoneVia E-mail Online InfoDOT Contact Other ContactsLabelmaster Software Hardware Recommendations Chemical table resources RememberManaging Templates and Addresses TemplatesAddresses File ExtensionsMasterform Masterform Setup Setup AccountsBypass Authorization Screen Save template by defaultPackage Label Warning Allow Proper Shipping Name editsShipping under multiple accounts Security Defining user names and passwords To add users to the listWhy are my log book numbers repeating? How log book numbers workMaking, naming, and saving templates To Save a TemplateWhat is a template? When should I use templates?What should I name my template? How do I reenter a saved template?Working with templates Editing the proper shipping name PSN Deleting templatesTo select the Edit PSN option Using an Exemption Packaging number Confirming the labels required for your packageTurning off the Labels Required field warning Pre-printing forms for future useFeatures and Options To write a note Writing notes insideTo read a note Entering addresses in the Address Book Import Excel or Access address data to the Address Book Prepare your dataImport your data into the upsAddress table Format your address data into columns with these exact namesSelect Get External Data Import from the File menu Exporting addresses from the Address Book To export addresses from MasterformSelect how you want to save the table Setting default field values To set a default field valueTo remove a default field value Saving multiple field valuesViewing the regulations Form-Fill Wizard Step by Step Screen 1 Shipment Template Choose a template and a form type to beginScreen 3 Shipment Information Screen 2 Shipper InformationScreen 4 Proper Shipping Name Screen 5 The Chemical Table Screen 6 Ground or Air Shipment Screen 7 Print PreviewQuantity and Unit of Measure UOM Limitations Add up to three materialsScreen 8 Print and Save Shipment Template Print Preview you canPrinting the Hazardous Materials Shipping Paper General Printing Overview Form 1 Hazmat Shipping PaperForm 2 Shipper’s Certification PrintersInstalling a printer Creating a custom paper size tractorTo manually create a custom paper size Windows 95 Select the option Use Specific Printer67 in 800 To manually create a custom paper size Windows NTChanging the printer driver Suggested printer driversChanging the Emulation Mode on the printer tractor To change to the Epson driverSetting the Margins To change the Emulation Mode on an Okidata 320/321If you are using the tractor form If you are using the new laser formMoving fields on the form use the Nudge tool Nudge toolTo use the Nudge tool Increase or decrease the size of printed text Add or remove lines from the printed formPrinting the Shipper’s Certification Printing the certification To print a Shipper’s CertificationRemoving mistakes or duplicates from the certification Saving shipments to the certificationSave to Shipper’s Certification? Purge old certification records Click Purge DataTroubleshooting Overview Printing gibberish or symbols Account number not in the drop-down listPrinter feeds forms up too far Custom paper size not in paper size listShipper’s Certification prints on two pages Printer prints blank pages Laser forms are not lining up properlyCan’t edit the PSN proper shipping name Log book numbers are repeatingText you entered isn’t an item on the list UPS WorldShip, the HAZMAT/DG Reference list is grayed out UPS WorldShip, the HAZMAT/DG Reference list is blankUnexpected error occured Subsystem Run Time Error 9 in Configure Reports Do you want to convert or enable the database?You do not have a license with MS Access Before you uninstall Uninstalling MasterformTo uninstall Masterform License Agreement Page Page Index Page Naid Page 156 East Pine Street, Suite Seattle, WA
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