Oki 7100e+ manual Troubleshooting, Fax machine cannot find the network print server

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Troubleshooting

This section describes typical problems when using the

Network print server and tips for solving them.

!DIP switches cannot be accessed when the fax machine is assembled. Disassembly must be performed to access the card. Switches must be switched off when done. The DIP switch information below is intended for reference only. Disassembly must be performed only by experienced technicians or authorized OKI service personnel.

Problems printing via TCP/IP in a Microsoft Windows Environment

The fax machine cannot find the network print server

•Check that the fax machine is switched on. If it is on, switch it off and then on.

•TCP/IP Protocol for the network print server may be set to DISABLE. If DISABLE has been selected, change the setting to ENABLE using the utility that comes with the network print server or by initializing the network print server.

•Check that the settings for “IP Address,” “Subnet Mask,” and “Gateway Address” are correct by printing an network print server configuration page. If any of the values are incorrect, reset them.

•Check that thenetwork print server responds to a ping.

•Check that the network cable is properly connected.

Replace the cable if necessary.

•Switch the fax machine off and move DIP switch 2 to the ON position, and then switch the fax machine on. This resets the network print server to default values, resetting the IP address and other settings. The switch must be turned off after resetting.

The fax machine does not print via lpr or ftp

•Check that the fax machineis switched on. If it is on, switch it off and then on.

•Check the host name and IP address for the network print server.

User’s Guide: English 43

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Contents 59324102 User’s GuideNetwork print server Contents Specifications Index TroubleshootingNovell NetWare Adapter Card IntroductionComponents Network print serverOKI Print Monitor Utility HP JetAdmin and Web JetAdmin SupportNetwork print server Installation Network print server Network Print Server Part Names 100BASE-TX/10BASE-T ConnectorStat Light red LED Link 10M Light green LED, near cable Link 100M Light green LED, centerSetting Up the Network Print Server Using Okiview Network Print Server ConfigurationNetwork Properties Okiview 32 Printer PanelOkiview 32 Printer Properties Menu StatusChanging the Printerís Name and Location Novell ConfigurationNovell List Panel Novell Information PanelRepeat for 84SUBNET Mask and 85DEFAULT IP Address SetupPressMENU/EXIT Using the Network print server Web T p / / 1 9 3 3 2 Print Server Mode SettingsTCP/IP Settings NetWare SettingsNetBEUI Settings File Servers per Pserver ModeEtherTalk Settings Printer Menu Connecting Using TCP/IPSnmp Settings MIB-II CategoryArp -s 192.168.20.127 0080920011BC temp Using TelnetConnecting One Printer and One Computer Printer Address Subnet MaskSettings Main screen Snmp setup screen TCP/IP setup screenDHCP/BOOTP protocol Root password Back to prior menu Please select 1 99?Please select 1-99? Message Value NetWare protocol NetWare setup screenPacket type 802.3 NetWare mode NetWare print server mode setup screenPlease select 1-99? Message Value EtherTalk protocol Message Value Pserver name Job timeout Back to prior menuZone Name Back to prior menu Please select 1 99? Trap type Resetting the fax machinePrinter trap setup screen Please select 1-99? Message Value Trap enableOverview Windows PrintingAdd Printer Driver Network Print Server Setup for Windows Network print server User’s Guide English Network print server Add the LPR Port Network print server Task Tray Pop-Up MonitorPrinter Selection Always display on top Monitor ScreenStatus Monitoring Setup DialogPop-Up Conditions Display User’s Guide English Introduction Print Server ModeRemote Printer Mode Novell NetWareBindery Printing Setting up the Network Print Server UsingClick Novell Setting up the Network Print Server using Okiview Novell Directory Services NDSVerifying that the Printer is Connected Click OK. Then Click OK in the Printer Properties Click Change ContextClick OK Click Add/Delete QueueSetting up the Clients Novell Distributed Print Services NdpsAdd Printer Wizard will start Fax machine cannot find the network print server TroubleshootingFax machine does not print via lpr or ftp User name in banner Problems printing via NetWareFax machine does not print If NIC Check is marked with NG Problems printing self diagnostics test and configurationIf the ROM check or RAM check result is NG no good If the Eeprom check result is NGNetwork print server Status Lights Functions SpecificationsNetwork Interface Network ProtocolIndex Network print server