Oki ii manual Mail to fax troubleshooting

Page 33

The LCD shows message OPTION BOARD ERROR.

•A network card I/F error has occurred - turn the power off and on again to recover.

A communication error occurs during reception, and a report is printed out.

•The received file is not of a format supported by this machine. The same mail is printed up repeatedly.

•Is 84:DELETE POP MSG setting TYPE2? Do not use other settings unless receive mail is received on a PC as well as on the fax machine. With the TYPE1 or OFF setting, the same mail is received repeatedly if the number of messages received exceeds the maximum number that can be logged by this Internet Fax (50). If this happens, access the mail server from the PC and delete all the mail. With the mail server empty, carry out a manual reception on the Internet Fax to delete the current log stored on it.

Data is sent from an email client on a PC to the InternetFAX, but the reception has failed.

•Is Tiff format used supported by this Internet Fax?

•If only a text has been sent, it will not be printed out unless the TEXT PRINT setting is ON.

•Some e-mail clients send e-mail using unusual formats which this fax machine cannot receive.

The fax machine prints out a large number of meaningless characters.

•It may be printing out Base64-encoded data. If this occurs frequently, change the TEXT PRINT setting to OFF.

Communication errors occur, and service code F020 is given each time.

•The POP server password may be wrong, causing the server to return authentification errors.

E-mail to fax troubleshooting

Data is sent using the format FAX=[telephone number]@[domain name], but it has not been delivered to the InternetFAX.

•The domain name (the part after @) used is incorrect. Consult with the network administrator about the correct domain entry.

Internet Fax

29

Image 33

Contents User’s Guide Energy Star Table of contents Internet Fax and Network Print/Network Scanner Supported systems IntroductionSupported protocols If power is turned on on while pressing this button down, Internet fax settingsNetwork card will initialise its settings GeneralOperation overview SettingsTYPE2 User functionsInternet Fax and Network Print/Network Scanner Key LCD as -1. Both upper and lower case letters can beInternet Fax and Network Print/Network Scanner 6POP User ID and 7POP Password settings in the fax Machine must match the POP3 user name already enteredServer Web access No warning message will be given if this option is selectedPlease check carefully before carrying out this operation Admin manager User is requested to enter their username and password .Tings can be modified using Admin Manager Telnet Internet fax transmission Registering addressesSending a document Press One-Touch key Sending Result = OK Start Tiff viewer Tiff imagesBefore printing a Tiff file from Imaging, go to Options May be cut off from the print outAutomatic reception cyclic Manual reception Internet fax receptionConnecting Receiving text Receiving Tiff fileGateway services Fax to e-mailMachine is capable of relay broadcasting Internet Fax and Network Print/Network Scanner Mail to fax Internet Fax and Network Print/Network Scanner Service codes TroubleshootingResolution of the scanned image can be set between 600 dpi through the user function 89EX.FINE ModeReport will be left blank For service codes E001 and E002, the number of pagesFor service codes F001 and F002, the number of pages Transmission troubleshootingReception troubleshooting Mail to fax troubleshooting Internet Fax and Network Print/Network Scanner Procedure for supported operating systems Printing documentsNetWare Windows NT4.0/2000 Windows 95/98Windows Configuring from network utilities ConfigurationPlease set EtherTalk Disable to prevent it from being used Other operating systemsBanner output LAN data error Option board errorNetwork problem When a print job was cancelled on a PC, LAN Data ErrorInternet Fax and Network Print/Network Scanner General conditions Appendix a Operating InstructionsTiff S Setting item Operation Accessing different settingsInternet Fax and Network Print/Network Scanner DNS server Appendix B Mail Server SettingsMail server