
Troubleshooting
Symptom | Cause | Action |
|
No monitor display | The AC cord is not connected to the | Connect the AC cord. |
|
| electric outlet or to the switch device. |
|
|
| The AC power is off. | Turn on the AC power. |
|
|
|
|
|
| POWER button was turned OFF. | Turn POWER button ON. |
|
| Power lamp (green) is out. |
|
|
| No image signal from server | Input image signal from server. |
|
| (suspended state) |
|
|
The keyboard and | Connection is made to SUN port on | Connect to PS/2 port. |
|
mouse do not operate | CONSOLE side. |
|
|
or operate strangely. | Cannot get out of Hot Key Mode | Press the [Enter] or [ESC] key |
|
| The key repeat is abnormal. | Change the speed setting for the |
|
|
| key repeat on the server. |
|
| A | Replace with a supported |
|
| is connected. | keyboard or mouse. |
|
Poor screen quality | Connection/cable is defective | Confirm the connector |
|
(Faded images, |
| connection. |
|
blurred characters, |
| Replace with a different cable. If |
|
etc.) |
| this solves the problem, replace |
|
|
| with a new cable. |
|
Window shifts or does | Wrong resolution | Adjust the resolution or use the |
|
not display when |
| monitor function |
|
switching | Monitor not supported or | Connect compatible |
|
| when a monitor other than the monitor | monitor. |
|
| for Console Drawer is connected. | Adjust on monitor side. |
|
Cannot go into Auto | Device enters Hot Key Mode | The device goes into Hot Key |
|
Scan Mode |
| Mode, press the number key (0). |
|
| Wrong key | Press the number key (0). |
|
Cannot go into Hot | Wrong key | First level are the number keys |
|
Key Mode |
| (1 through 8). |
|
|
| Second level are F1 through F8. |
|
The auto scan switch | The switch cycle has not been | Use the cursor keys (↑ and ↓) to |
|
cycle is abnormal. | adjusted. | adjust it. |
|
| (The default value is 10 seconds.) |
|
|
Operation stops after | Connection has been disrupted. | Check the connections and the |
|
a period of normal |
| restart. |
|
operation. | The switcher is hung up. | Press the reset switch. |
|
| A problem has occurred at the server. | Correct the problem at the |
|
|
| server. |
|
|
|
|
|
37 |
|
|
|