ATTO Technology 2700C Check host versions, Check iPBridge product versions and update firmware

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Check host versions

Check the following to find problems on attached hosts:

•Operating system version

•Service pack version

•Host adapter version

•Host adapter firmware version

•Host adapter device driver version

•iSCSI driver version

If an update is required, perform the update. For an updated list of supported iPBridge host platforms and host adapters, visit www.attotech.com.

Check iPBridge product versions and update firmware

1Enter ATTO ExpressNAV.

2Check the version numbers on the Status page.

3For a current list of updates, visit www.attotech.com.

If an update is needed, download the update from www.attotech.com.

4Go to the Firmware Update page in ATTO ExpressNAV and follow the instructions in Updating firmware on page 23.

If the update does not work, use the FTP method to download the firmware update and verify that your FTP client is set for binary mode

Check components

Use this procedure to check system components.

Checking Fibre Channel devices

1Check Fibre Channel device power. Make sure the devices are powering up.

2Watch the drive lights before, during, and after startup.

3Check cable integrity. Check the cables for solid connections.

4If the problem persists, try drives one at a time with different cables, adding drives and cables until the problem occurs. This helps pinpoint the drive or cable causing the problem.

5Check with the manufacturer of the device(s) for further troubleshooting methods.

If Fibre Channel devices appear to be working order, move on to the iPBridge Fibre Channel port section.

Checking the iPBridge FC ports

1Either through the ATTO ExpressNAV or CLI, check the devices on each port. Refer to Fibre Channel configuration commands on page 48.

If no devices appear, re-check cables. If garbage information appears, the problem is most likely a bad cable.

2Check the internal cabling of the device.

3If all devices appear, invoke the FCTargets command several times on each port to verify

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that the devices can be seen. If devices appear and disappear, then appear again, the problem is most likely a cable. For information on the FCTargets command, refer to FCPortList on page 48.

If all devices appear and remain, move to the iPBridge internal configuration section.

When changing any setting on the iPBridge, the configuration must be saved by clicking on the Save button on the ATTO ExpressNAV interface screen

or using the saveConfiguration CLI command.

Checking iPBridge internal configuration

Verify that the Fibre Channel devices are mapped properly using the ATTO ExpressNAV interface. If devices do not appear, power down the iPBridge and power back on. Refer to ATTO ExpressNAV interface on page 19 and Target management on page 11.

When changing any setting on the iPBridge, the configuration must be saved by clicking on the Save button on the ATTO ExpressNAV interface screen or using the saveConfiguration CLI command.

Checking iPBridge Ethernet ports

1Check Ethernet cable integrity. Check the cables for solid connections. Cat5 cable can cause connection issues with Gigabit Ethernet.

ATTO Technology Inc. iPBridge Installation and Operation Manual

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Contents Atto iPBridge 2700C/R/D Atto Technology, IncPage Page Contents Troubleshooting Atto ExpressNAV pagesUpdating firmware Alternative interface optionsCLI commands summary General use commands Maintenance commandsDiagnostic commands Serial port configuration commands Fibre Channel configuration commandsEthernet commands ISCSI commandsMapping commands Appendix a Atto iPBridge, FibreBridge familyAppendix B Cabling Iii Page Atto iPBridge 2700 features, benefits Embedded software featuresAtto iPBridge 2700 provides storage options Gigabit Ethernet GbE a transmissionPossible storage Configurations ScsiAtto iPBridge 2700R/D Installation instructions Back connector side Front label sideInstallation Atto iPBridge 2700R/D Atto iPBridge 2700C Ethernet interfaceFibre Channel interface Serial management headerFaceplate side Power side Configuring the iPBridge Getting an IP address Click Launch BrowserDefault target node Target managementTarget names Map devices automaticallyAutomatically configure multiple targets Manually configure multiple target nodesChap to control access different Chap Multiple target nodesMapping default vs. multiple target nodes Physical connections Initiator/Host to NetworkInstallation mapping Page Installation mapping Additional configurations Create a read only password or usernameSet the Real Time Clock Click Time & DateSet up a Vlan Virtual Local Area Network Snmp protocolAtto ExpressNAV interface Browser compatibilityOpen an ExpressNAV session Exhibit 3.0-1 An ExpressNAV Atto ExpressNAV pages Bridge Configuration Firmware UpdateAdvanced CLI Configuration Manual Target Management iSCSI Target ManagementUsing Atto ExpressNAV Using FTP over GbEUpdating firmware Preliminary stepsFirmware update Troubleshooting Inside out methodCheck the Host Event Log Check the event and trace logsCheck for problems on attached devices Exhibit 5.0-1 iPBridge 2700C faceplateCheck iPBridge product versions and update firmware Check host versionsCheck components Checking the LAN/WAN Checking the iSCSI Host Adapter or NICPerformance Issues Checking the iSCSI OS driverChecking the Operating System Checking the iPBridge Ethernet portsChecking the Ethernet host adapter or NIC Checking applicationsChecking the host system Optimizing Atto ExpressNAV in Internet ExplorerAlternative interface options Use the serial port or headerUse Telnet Type iPBridge in the New Connection dialog boxExhibit 6.0-1 Start up messages Command conventions Symbol Indicates FCTargets commandCLI provides ASCII-based interface ReadyCLI Error Messages CLI commands summary Command Defaults ExampleRmon Sntp Alternative interfaces CLI General use commands Username VerboseModeMaintenance commands SpeedWriteDefault SNTPServerSpeedWrite TailEventLogDiagnostic commands DumpEventLog DumpTraceLogEmailFromAddress EmailNotifyIsReserved PingRouteDisplay SerialNumberTemperature SNMPTrapsTraceLog TraceLogFilterSerial port configuration commands SerialPortBaudRateSerialPortEcho Fibre Channel configuration commands Ethernet commands ReadOnlyPassword ReadOnlyUsernameISCSI commands ISNSLoginControl ISCSIWANIPAddressISNSServer Mapping commands Route Product features Appendix a Atto FibreBridge familyAtto iPBridge Atto FibreBridge Appendix a Cabling Fibre Channel connectionsEthernet connections Cable length Cable sizeAppendix B Glossary Term DefinitionAppendix C Safety standards and compliances FCC Standards Radio and Television InterferenceVi Appendix Appendix D Atto accessories Appendix E Warranty, contact information Contact Atto Technology, Inc
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