Appendix E Warranty | Quatech DSE-410D guide

14 Appendix E: Warranty

Quatech, Inc. warrants the Serial Device Server to be free of defects in materials and workmanship for a period of five (5) years from the date of purchase. Quatech, Inc. will repair or replace any board that fails to perform under normal operating conditions and in accordance with the procedures outlined in this document during the warranty period.

Any damage caused by external causes, including problems with electrical power, servicing not authorized by Quatech, negligent installation or operation, failure to follow documented procedures, abuse, or general misuse of the product is not covered by the warranty. Custom configured products are non-refundable. Quatech makes no express warranties except those stated in this paragraph and in the applicable warranty statements for specific products in effect on the date of invoice. No representation is made regarding the suitability of this product for any particular purpose.

To request warranty service, you must call Quatech at (800) 553-1170, or submit the on-line form at: http://www.quatech.com/support/support.php within the warranty period with a description of the problem. If warranty service is required, Quatech will issue a Return Material Authorization (RMA) Number. You must ship the defective product back to Quatech during the warranty period in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Quatech will ship the repaired or replacement products to you.

Quatech reserves the right to modify its warranty at any time, in its sole discretion. All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken. Quatech does not warrant any software under this Agreement. Warranties, if any, for software are contained in the license agreement that governs its purchase and use.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. QUATECH'S SOLE OBLIGATION (AND CUSTOMER'S SOLE REMEDY) WITH RESPECT TO THE FOREGOING LIMITED WARRANTY SHALL BE TO, AT ITS OPTION, REFUND THE PURCHASE PRICE OR REPAIR/REPLACE ANY DEFECTIVE PRODUCTS, PROVIDED THAT QUATECH RECEIVES WRITTEN NOTICE OF SUCH DEFECTS DURING THE APPLICABLE WARRANTY PERIOD. CUSTOMER MAY NOT BRING AN ACTION TO ENFORCE ITS REMEDIES UNDER THE FOREGOING LIMITED WARRANTY MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Document Number: 940-0186-100 – DSE-410D Owner’s Manual

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Quatech, Inc. - 5675 Hudson Industrial Parkway, Hudson, OH 44236 – 330.655.9000

http://www.quatech.com