Gateway 9250C manual Troubleshooting menu, Resets menu, Service menu

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Troubleshooting menu

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Menu item

Sub-menu item

Values

Description

 

 

 

 

Event Log

 

Show (button)

Use this features to view such device events as errors

 

 

 

or a calibration.

 

 

 

 

Calibrate Scanner

 

Calibrate (button)

Use this feature to compensate for offsets in the

 

 

 

scanner imaging system (carriage head) for ADF and

 

 

 

flatbed scans.

 

 

 

You might need to calibrate the scanner if it is not

 

 

 

capturing the correct sections of scanned documents.

 

 

 

 

Scanner Tests

Lower Lamp

 

Service technicians should use this sub-menu to

 

Sensors

 

diagnose potential problems with the device scanner.

 

 

 

 

ADF Input Motor

 

 

 

ADF Input Reverse

 

 

 

Flatbed Motor

 

 

 

ADF Read Motor Reverse

 

 

 

ADF Duplex Solenoid

 

 

 

ADF LED Indicator

 

 

 

 

 

 

Control Panel

LEDs

 

Use this feature to make sure the components of the

 

 

 

control panel are functioning correctly.

 

Display

 

 

 

 

 

 

 

 

 

Buttons

 

 

 

 

 

 

 

Touchscreen

 

 

 

 

 

 

Resets menu

Menu item

Values

Description

 

 

 

Clear Local Address Book

Clear (button)

Use this feature to clear all addresses from the address books that

 

 

are stored on the device.

 

 

 

Restore Factory Settings

Restore (button)

Use this feature to restore all device settings to their factory defaults.

 

 

 

Reset Supplies

New Document Feeder Kit (Yes/

Use this feature to notify the device that a new document feeder kit

 

No)

has been installed.

 

 

 

Service menu

The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.

30 Chapter 2 Control panel

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Contents Page Page HP 9250C Digital Sender Copyright information Trademark CreditsTable of contents Use device features Problem solving Index Device basics Device information Where to get more informationFeature Description For more information Features ADF performance Mode Dots per inch dpi Speed ipm, A4 Speed ipm, letterPerformance Duty cycleDevice software Digital-sender softwareNetwork components used for digital-sending Component DescriptionPaper handling Device parts 4214 456Device parts Space requirements Control panel Control-panel layout Reset buttonUse the control panel Data lightHome screen Control-panel help system on Buttons on the touchscreenControl-panel help system Menu item Sub-menu item Values Description Navigate the Administration menuInformation menu Image Adjustment Default Job Options menuDefault Options for Originals Menu item Values DescriptionDefault E-mail Options Document File Type Choose the file format for the e-mail300 Default Send to Folder Options150 DPI default Smaller files 200 400Time/Scheduling menu Management menu Sleep mode DisableUse Sleep Delay default Menu item Sub-menu item Values and Description Initial Setup menuNetworking and I/O IPV6 Settings Enable Manual SettingsDefault IP Dhcp ReleaseDHCPV6 Policy Manual Settings Use the Manual Settings menu toDiagnostics Embedded Test Proxy ServerSnmp Test LAN HW TestHttp Test Select All TestsDest IP Ping TestDest Type Packet SizePackets Received Ping ResultsPackets Sent Percent LostEnww Mail Setup Send Setup menuLanguage Inactivity TimeoutDevice Behavior menu Keyboard LayoutService menu Troubleshooting menuResets menu Connectivity Novell NetWare support Network configuration Configure TCP/IPv4 parametersSet the subnet mask Configure TCP/IPv6 parameters HP Jetdirect EIO print serversEnww Use device features Load the automatic document feeder ADF Load mediaLoad media on the scanner glass Load media Use the keyboard Log Change settings for the current jobBasic send information Button DescriptionCancel send Supported protocols Configure the device to send e-mailConfigure e-mail server settings Test the Smtp settings Find gatewaysSend a document Send an e-mailUse the Send E-mail screen Use the auto-complete function Use the address bookUse the local address book Scan to a folder Scan to a workflow destination Send a digital fax Manage and maintain the device Use information pages Description How to viewConfiguration UsageOpen the embedded Web server by using a network connection Use the embedded Web serverEmbedded Web server sections Tab or section OptionsOther links Digital Sending tabNetworking tab Use HP Web Jetadmin software Controlling digital-sending security Network authenticationRestrict software access Secure e-mailReplace the mylar sheet Replace the ADF Maintenance KitReplace supplies and parts Touch Reset Supplies Touch New Document Feeder Kit Clean the glass Clean the deviceClean the exterior Clean the touchscreenClean the ADF rollers Enww Enww Download new firmware from the HP Web site Upgrade the firmwareDetermine the current level of firmware Upgrade the firmware Use a USB connection to upgrade the device firmware Use HP Web Jetadmin to upgrade the firmwareUpgrade the HP Jetdirect Inside firmware Touch Troubleshooting Calibrate the scannerProblem solving Sender. See Use HP Web Jetadmin software on page 56 for Sources for information about problemsResolve problems. See Troubleshooting menu on Source DescriptionResolve control-panel messages Control-panel messagesControl-panel message types Message type Description8X.YYYY EIO Error To continue turn off Error To continue turn off then onXxxx Error To continue turn off then Access denied menus lockedFeature Authentication RequiredAuthentication Required To Use This Digital send communication errorPassword or name is incorrect. Please Sending. Contact administratorNovell Login Required Enter correct loginClear jams JamsAvoid jams Close the ADF cover Problem solving Validate the Ldap gateway address Solve e-mail problemsValidate the e-mail server Smtp gateway address Enww Service and support Hewlett-Packard limited warranty statementAppendix a Service and support Customer self repair warranty service Hewlett-Packard limited warranty statement for software Availability of support and service HP maintenance agreements Next-Day Onsite ServiceSpecifications Power consumption specifications Physical specificationsElectrical specifications Height Depth Width WeightAcoustic emissions Environmental specificationsSound Power Level Declared per ISO 9296 Recommended Operating StorageEnww Regulatory information FCC regulations Environmental Product Stewardship program Material Safety Data Sheet Msds For more information Declaration of Conformity Conforms to the following Product SpecificationsDeclaration of conformity Supplementary InformationVcci statement Japan EMI statement Korea Country-/region-specific safety statementsCanadian DOC regulations Index ADFFTP RFU Windows 2000 fax Index