Gateway 9250C manual Problem solving

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6 Problem solving

This information is organized to help you resolve device problems. Choose the general topic or type of problem from the following list.

●Sources for information about problems

●Control-panel messages

●Jams

●Solve e-mail problems

ENWW

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Contents Page Page HP 9250C Digital Sender Trademark Credits Copyright informationTable of contents Use device features Problem solving Index Device basics Device information Where to get more informationFeature Description For more information Features Performance Mode Dots per inch dpi Speed ipm, A4 Speed ipm, letterADF performance Duty cycleDigital-sender software Device softwareComponent Description Network components used for digital-sendingPaper handling 4214 456 Device partsDevice parts Space requirements Control panel Use the control panel Reset buttonControl-panel layout Data lightHome screen Control-panel help system on Buttons on the touchscreenControl-panel help system Menu item Sub-menu item Values Description Navigate the Administration menuInformation menu Default Options for Originals Default Job Options menuImage Adjustment Menu item Values DescriptionDocument File Type Choose the file format for the e-mail Default E-mail Options150 DPI default Smaller files 200 Default Send to Folder Options300 400Time/Scheduling menu Management menu Sleep mode DisableUse Sleep Delay default Menu item Sub-menu item Values and Description Initial Setup menuNetworking and I/O Default IP Manual SettingsIPV6 Settings Enable Dhcp ReleaseDiagnostics Embedded Test Manual Settings Use the Manual Settings menu toDHCPV6 Policy Proxy ServerHttp Test LAN HW TestSnmp Test Select All TestsDest Type Ping TestDest IP Packet SizePackets Sent Ping ResultsPackets Received Percent LostEnww Send Setup menu Mail SetupDevice Behavior menu Inactivity TimeoutLanguage Keyboard LayoutService menu Troubleshooting menuResets menu Connectivity Novell NetWare support Configure TCP/IPv4 parameters Network configurationSet the subnet mask HP Jetdirect EIO print servers Configure TCP/IPv6 parametersEnww Use device features Load the automatic document feeder ADF Load mediaLoad media on the scanner glass Load media Use the keyboard Basic send information Change settings for the current jobLog Button DescriptionCancel send Supported protocols Configure the device to send e-mailConfigure e-mail server settings Find gateways Test the Smtp settingsSend a document Send an e-mailUse the Send E-mail screen Use the address book Use the auto-complete functionUse the local address book Scan to a folder Scan to a workflow destination Send a digital fax Manage and maintain the device Configuration Description How to viewUse information pages UsageUse the embedded Web server Open the embedded Web server by using a network connectionTab or section Options Embedded Web server sectionsOther links Digital Sending tabNetworking tab Use HP Web Jetadmin software Restrict software access Network authenticationControlling digital-sending security Secure e-mailReplace the mylar sheet Replace the ADF Maintenance KitReplace supplies and parts Touch Reset Supplies Touch New Document Feeder Kit Clean the exterior Clean the deviceClean the glass Clean the touchscreenClean the ADF rollers Enww Enww Download new firmware from the HP Web site Upgrade the firmwareDetermine the current level of firmware Upgrade the firmware Use HP Web Jetadmin to upgrade the firmware Use a USB connection to upgrade the device firmwareUpgrade the HP Jetdirect Inside firmware Calibrate the scanner Touch TroubleshootingProblem solving Resolve problems. See Troubleshooting menu on Sources for information about problemsSender. See Use HP Web Jetadmin software on page 56 for Source DescriptionControl-panel message types Control-panel messagesResolve control-panel messages Message type DescriptionXxxx Error To continue turn off then Error To continue turn off then on8X.YYYY EIO Error To continue turn off Access denied menus lockedAuthentication Required To Use This Authentication RequiredFeature Digital send communication errorNovell Login Required Sending. Contact administratorPassword or name is incorrect. Please Enter correct loginClear jams JamsAvoid jams Close the ADF cover Problem solving Validate the Ldap gateway address Solve e-mail problemsValidate the e-mail server Smtp gateway address Enww Hewlett-Packard limited warranty statement Service and supportAppendix a Service and support Customer self repair warranty service Hewlett-Packard limited warranty statement for software Availability of support and service Next-Day Onsite Service HP maintenance agreementsSpecifications Electrical specifications Physical specificationsPower consumption specifications Height Depth Width WeightSound Power Level Declared per ISO 9296 Environmental specificationsAcoustic emissions Recommended Operating StorageEnww Regulatory information FCC regulations Environmental Product Stewardship program Material Safety Data Sheet Msds For more information Declaration of conformity Conforms to the following Product SpecificationsDeclaration of Conformity Supplementary InformationVcci statement Japan EMI statement Korea Country-/region-specific safety statementsCanadian DOC regulations ADF IndexFTP RFU Windows 2000 fax Index