Gateway 9250C manual Sources for information about problems, Source Description

Page 78

Sources for information about problems

Source

Description

 

 

Control-panel lights

● Start LED light—The Start LED light is green when the

 

device is ready to scan, and amber if an error exists.

 

● Ready LED light—The green Ready LED light is on

 

when the device is online and ready to scan. It flashes

 

when a job is paused. It is off if the device is paused or

 

unable to send data.

 

● Data LED light—The green Data LED light is on when

 

the device is processing a job but has been paused. It is

 

off when no job is available to be processed. It flashes

 

when the device is transmitting data.

 

● Attention LED light—If the red Attention LED light is on,

 

the device has encountered a critical error. If it flashes,

 

the device has encountered an error that requires user

 

attention. If it is off, the device is operating normally.

 

● Sleep LED light—If the green Sleep LED light is on, the

 

device is in Sleep mode. Press the Sleep button or touch

 

the device touchscreen to exit Sleep mode.

 

See Control-panel layout on page 12 for the location of these

 

LED lights.

 

 

Control-panel messages

Messages appear on the control-panel display when problems

 

exist. See Resolve control-panel messages on page 71 for

 

a list of messages and recommended actions.

 

 

Event log

The event log is a record of digital sender use. It contains

 

messages (information, warning, or error) that can help you

 

resolve problems. See Troubleshooting menu on page 30.

 

 

HP Web Jetadmin software

This tool can be used to monitor and troubleshoot the digital

 

sender. See Use HP Web Jetadmin software on page 56 for

 

more information. You can also see the diagnostics and

 

troubleshooting topics in the HP Web Jetadmin software online

 

help for details.

 

 

Embedded Web server (EWS)

Use the EWS to view digital-sender status information,

 

determine the remaining life on the ADF Maintenance Kit, view

 

and print internal pages, receive notification of digital-sender

 

events, and view and change the network configuration. See

 

the embedded Web server guide on the device CD for more

 

information.

HP MFP DSS Configuration Utility or Windows event log error messages

If an error occurs with the HP DSS software you might see an error message appear in the HP MFP DSS Configuration Utility or in the Windows event log. See the DSS support guide for information on these error messages.

70 Chapter 6 Problem solving

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Contents Page Page HP 9250C Digital Sender Copyright information Trademark CreditsTable of contents Use device features Problem solving Index Device basics Where to get more information Feature Description For more informationDevice information Features ADF performance Mode Dots per inch dpi Speed ipm, A4 Speed ipm, letterPerformance Duty cycleDevice software Digital-sender softwareNetwork components used for digital-sending Component DescriptionPaper handling Device parts 4214 456Device parts Space requirements Control panel Control-panel layout Reset buttonUse the control panel Data lightHome screen Buttons on the touchscreen Control-panel help systemControl-panel help system on Navigate the Administration menu Information menuMenu item Sub-menu item Values Description Image Adjustment Default Job Options menuDefault Options for Originals Menu item Values DescriptionDefault E-mail Options Document File Type Choose the file format for the e-mail300 Default Send to Folder Options150 DPI default Smaller files 200 400Time/Scheduling menu Sleep mode Disable Use Sleep Delay defaultManagement menu Initial Setup menu Networking and I/OMenu item Sub-menu item Values and Description IPV6 Settings Enable Manual SettingsDefault IP Dhcp ReleaseDHCPV6 Policy Manual Settings Use the Manual Settings menu toDiagnostics Embedded Test Proxy ServerSnmp Test LAN HW TestHttp Test Select All TestsDest IP Ping TestDest Type Packet SizePackets Received Ping ResultsPackets Sent Percent LostEnww Mail Setup Send Setup menuLanguage Inactivity TimeoutDevice Behavior menu Keyboard LayoutTroubleshooting menu Resets menuService menu Connectivity Novell NetWare support Network configuration Configure TCP/IPv4 parametersSet the subnet mask Configure TCP/IPv6 parameters HP Jetdirect EIO print serversEnww Use device features Load media Load media on the scanner glassLoad the automatic document feeder ADF Load media Use the keyboard Log Change settings for the current jobBasic send information Button DescriptionCancel send Configure the device to send e-mail Configure e-mail server settingsSupported protocols Test the Smtp settings Find gatewaysSend an e-mail Use the Send E-mail screenSend a document Use the auto-complete function Use the address bookUse the local address book Scan to a folder Scan to a workflow destination Send a digital fax Manage and maintain the device Use information pages Description How to viewConfiguration UsageOpen the embedded Web server by using a network connection Use the embedded Web serverEmbedded Web server sections Tab or section OptionsDigital Sending tab Networking tabOther links Use HP Web Jetadmin software Controlling digital-sending security Network authenticationRestrict software access Secure e-mailReplace the ADF Maintenance Kit Replace supplies and partsReplace the mylar sheet Touch Reset Supplies Touch New Document Feeder Kit Clean the glass Clean the deviceClean the exterior Clean the touchscreenClean the ADF rollers Enww Enww Upgrade the firmware Determine the current level of firmwareDownload new firmware from the HP Web site Upgrade the firmware Use a USB connection to upgrade the device firmware Use HP Web Jetadmin to upgrade the firmwareUpgrade the HP Jetdirect Inside firmware Touch Troubleshooting Calibrate the scannerProblem solving Sender. See Use HP Web Jetadmin software on page 56 for Sources for information about problemsResolve problems. See Troubleshooting menu on Source DescriptionResolve control-panel messages Control-panel messagesControl-panel message types Message type Description8X.YYYY EIO Error To continue turn off Error To continue turn off then onXxxx Error To continue turn off then Access denied menus lockedFeature Authentication RequiredAuthentication Required To Use This Digital send communication errorPassword or name is incorrect. Please Sending. Contact administratorNovell Login Required Enter correct loginJams Avoid jamsClear jams Close the ADF cover Problem solving Solve e-mail problems Validate the e-mail server Smtp gateway addressValidate the Ldap gateway address Enww Service and support Hewlett-Packard limited warranty statementAppendix a Service and support Customer self repair warranty service Hewlett-Packard limited warranty statement for software Availability of support and service HP maintenance agreements Next-Day Onsite ServiceSpecifications Power consumption specifications Physical specificationsElectrical specifications Height Depth Width WeightAcoustic emissions Environmental specificationsSound Power Level Declared per ISO 9296 Recommended Operating StorageEnww Regulatory information FCC regulations Environmental Product Stewardship program Material Safety Data Sheet Msds For more information Declaration of Conformity Conforms to the following Product SpecificationsDeclaration of conformity Supplementary InformationCountry-/region-specific safety statements Canadian DOC regulationsVcci statement Japan EMI statement Korea Index ADFFTP RFU Windows 2000 fax Index
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