Gateway 9250C Network connection required for digital, Sending. Contact administrator, Folder

Page 82

Table 6-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

Network connection required for digital

A digital-sending feature has been

Verify the network connection. Contact the

sending. Contact administrator.

configured, but a network connection is not

network administrator.

 

detected.

 

 

 

 

Novell Login Required

Novell authentication has been enabled for

Enter Novell network credentials to access

 

this destination.

the copy and fax features.

 

 

 

Password or name is incorrect. Please

The user name or password was typed

Retype the user name and password.

enter correct login.

incorrectly.

 

 

 

 

Scan failure Press Start to rescan

The scan was unsuccessful and the

If necessary, reposition the document to

 

document needs to be rescanned.

rescan it, and then press Start.

 

 

 

SMTP gateway not responding

The SMTP gateway has exceeded a time out

Verify the e-mail server address. See Solve

 

value.

e-mail problems on page 77. Contact the

 

 

network administrator.

 

 

 

The folder you have entered is not a valid

The folder name was entered incorrectly, or

Re-enter the folder name correctly, or add the

folder.

the folder does not exist.

folder.

 

 

 

Unable to connect

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to send

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to send fax. Please check fax

The device is unable to send a fax job.

Contact the network administrator.

configuration.

 

 

 

 

 

User name or password is incorrect.

The user name or password was typed

Retype the user name and password.

Please re-enter.

incorrectly.

 

 

 

 

74 Chapter 6 Problem solving

ENWW

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Contents Page Page HP 9250C Digital Sender Copyright information Trademark CreditsTable of contents Use device features Problem solving Index Device basics Feature Description For more information Where to get more informationDevice information Features ADF performance Mode Dots per inch dpi Speed ipm, A4 Speed ipm, letterPerformance Duty cycleDevice software Digital-sender softwareNetwork components used for digital-sending Component DescriptionPaper handling Device parts 4214 456Device parts Space requirements Control panel Control-panel layout Reset buttonUse the control panel Data lightHome screen Control-panel help system Buttons on the touchscreenControl-panel help system on Information menu Navigate the Administration menuMenu item Sub-menu item Values Description Image Adjustment Default Job Options menuDefault Options for Originals Menu item Values DescriptionDefault E-mail Options Document File Type Choose the file format for the e-mail300 Default Send to Folder Options150 DPI default Smaller files 200 400Time/Scheduling menu Use Sleep Delay default Sleep mode DisableManagement menu Networking and I/O Initial Setup menuMenu item Sub-menu item Values and Description IPV6 Settings Enable Manual SettingsDefault IP Dhcp ReleaseDHCPV6 Policy Manual Settings Use the Manual Settings menu toDiagnostics Embedded Test Proxy ServerSnmp Test LAN HW TestHttp Test Select All TestsDest IP Ping TestDest Type Packet SizePackets Received Ping ResultsPackets Sent Percent LostEnww Mail Setup Send Setup menuLanguage Inactivity TimeoutDevice Behavior menu Keyboard LayoutResets menu Troubleshooting menuService menu Connectivity Novell NetWare support Network configuration Configure TCP/IPv4 parametersSet the subnet mask Configure TCP/IPv6 parameters HP Jetdirect EIO print serversEnww Use device features Load media on the scanner glass Load mediaLoad the automatic document feeder ADF Load media Use the keyboard Log Change settings for the current jobBasic send information Button DescriptionCancel send Configure e-mail server settings Configure the device to send e-mailSupported protocols Test the Smtp settings Find gatewaysUse the Send E-mail screen Send an e-mailSend a document Use the auto-complete function Use the address bookUse the local address book Scan to a folder Scan to a workflow destination Send a digital fax Manage and maintain the device Use information pages Description How to viewConfiguration UsageOpen the embedded Web server by using a network connection Use the embedded Web serverEmbedded Web server sections Tab or section OptionsNetworking tab Digital Sending tabOther links Use HP Web Jetadmin software Controlling digital-sending security Network authenticationRestrict software access Secure e-mailReplace supplies and parts Replace the ADF Maintenance KitReplace the mylar sheet Touch Reset Supplies Touch New Document Feeder Kit Clean the glass Clean the deviceClean the exterior Clean the touchscreenClean the ADF rollers Enww Enww Determine the current level of firmware Upgrade the firmwareDownload new firmware from the HP Web site Upgrade the firmware Use a USB connection to upgrade the device firmware Use HP Web Jetadmin to upgrade the firmwareUpgrade the HP Jetdirect Inside firmware Touch Troubleshooting Calibrate the scannerProblem solving Sender. See Use HP Web Jetadmin software on page 56 for Sources for information about problemsResolve problems. See Troubleshooting menu on Source DescriptionResolve control-panel messages Control-panel messagesControl-panel message types Message type Description8X.YYYY EIO Error To continue turn off Error To continue turn off then onXxxx Error To continue turn off then Access denied menus lockedFeature Authentication RequiredAuthentication Required To Use This Digital send communication errorPassword or name is incorrect. Please Sending. Contact administratorNovell Login Required Enter correct loginAvoid jams JamsClear jams Close the ADF cover Problem solving Validate the e-mail server Smtp gateway address Solve e-mail problemsValidate the Ldap gateway address Enww Service and support Hewlett-Packard limited warranty statementAppendix a Service and support Customer self repair warranty service Hewlett-Packard limited warranty statement for software Availability of support and service HP maintenance agreements Next-Day Onsite ServiceSpecifications Power consumption specifications Physical specificationsElectrical specifications Height Depth Width WeightAcoustic emissions Environmental specificationsSound Power Level Declared per ISO 9296 Recommended Operating StorageEnww Regulatory information FCC regulations Environmental Product Stewardship program Material Safety Data Sheet Msds For more information Declaration of Conformity Conforms to the following Product SpecificationsDeclaration of conformity Supplementary InformationCanadian DOC regulations Country-/region-specific safety statementsVcci statement Japan EMI statement Korea Index ADFFTP RFU Windows 2000 fax Index