Paxar 9860 manual Troubleshooting, I n t i n g a T e s t L a b e l

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T R O U B L E S H O O T I N G

6

This chapter contains information about printing a test label and correcting some problems that may occur.

P r i n t i n g a T e s t L a b e l

If you have difficulty communicating with the print server or printer:

1.Verify that the printer is operating properly, is online, and supplies are loaded correctly.

2.If the printer is working correctly, test the connection between the printer and the print server by pushing the test button on the back of the printer for less than five seconds. A sample configuration label should print. See Chapter 1, “Getting Started” for more information.

3. Press and hold and

at the same time one second and

release. A series of test labels print. The third test label contains

wireless and network settings. If the test labels do not print, call

Service.

IP Address

Boot Method

Boot Tries

SSID

Wireless Mode

WEP

Signal Strength

Network/Wireless Test Label

The third test label displays the settings for the IP address, subnet address, IP gateway, boot tries, boot method, SSID, wireless mode, WiFi WEP, WiFi signal, packets received, bad packets received, and packet collisions. It also lists Smart Relay information. See Chapter 2 or 3 if you need to change any of the IP or wireless settings.

Troubleshooting 6-1

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Contents Monarch Printers Trademarks Getting Started B L E O F C O N T E N T SUsing the WEB Interface Specifications Page T T I N G S T a R T E D E r v i e wD i e n c e S t e m R e q u i r e m e n t s I n g T h i s M a n u a lP p o r t e d N e t w o r k P r o t o c o l s P p o r t e d O p e r a t i n g S y s t e m sT t i n g U p t h e P r i n t S e r v e r E c k i n g t h e P r i n t S e r v e r H a r d w a r e LED Indicators Status R i f y i n g S u c c e s s f u l InstallationGetting Started Description O u t P r i n t M o d e R e a d yMonarchNet 2 Network Status I n t i n g a C o n f i g u r a t i o n L a b e l10MonarchNet2 Operating Instructions Options are listed in the table below D I P S E T T I N G SC a d d r e s s V i n g S e t t i n g sA d d r e s s B n e t M a s k G a t e w a y O t M e t h o d R e l e s s Option Choices Signal StrengthSsid Wireless Mode Point Density Transmit Rate Channel Fault N e t w o r k Description Default Factory DefaultsS t L a b e l L S e t t i n g s 18MonarchNet2 Operating Instructions I N G a W E B B R O W S E R G g i n g I n Using a Web Browser N f i g u r i n g t h e P r i n t e r Changing the Printer Setup Do not use extended backfeed on non-knife printers Changing the System Setup S e t / I n i t i a l i z e N e t w o r k N f i g u r i n g t h e N e t w o r k S e t t i n g s Changing TCP/IP Settings Enter the Secondary DNS Server’s IP address Changing Snmp Settings Enter the System Location Changing Wireless Settings Using a Web Browser Using WEP Configuring Certificates Setting Alerts Enter the Mail Server Port Enter the Mail Domain Name Receiving An AlertA d i n g t h e V i r t u a l P a n e l I n g C u s t o m C o m m a n d s A n g i n g t h e P a s s w o r d Enter the Current Password Enter the New PasswordUsing a Web Browser Enter the Tftp Server IP Address D a t i n g F i r m w a r eEncryption Method Type Algorithm Size Description Bits S i c S e c u r i t y C o n f i g u r a t i o n sSee the following table of acceptable combinations N S O L E C O M M a N D S N v e n t i o n s C e s s i n g T e l n e t C o n s o l e M o d eKeyval Auto Help set L p C o m m a n d sChksum EN/DI Help set ipN e r a l C o m m a n d s ExitEXIT/D SET SET DefaultInit SaveSET SERVIce servicename protocol EN/DI SET PROTect passwordSET SERVIce servicename BOT nn SET SERVIce servicename EOT nnSET PRN Firmware SET PRN Reset UNPROTect T u p C o m m a n d sUptime ZEroPage SET PRN QUEuecontrol REpeat SHow PRN MONetary MOnetarysign/ SEcondarysign/ DEcimaldigitsSHow PRN STOrage FORmats format # or ALl SHow PRN STOrage FLashSHow PRN STOrage FONts CLear PRN STOrage FLashSHow PRN SUPply SYncsupply SET PRN SCRipts LOad/ ENable/ DISable/ DeleteSET PRN SCRipts ENQpollbeforescript IMmcmdbeforscript value SET PRN VERifier STate/ SCanbeam/ CAbledetect value2 1 b / g W i r e l e s s C o m m a n d s SET ENSET EN Apden LOW/MED/HI SET EN Inap PAP/MSCHAPV2 SET EN Mode IN/ADCountry Description Code SET EN REGDOMain countrycodeP / I P C o m m a n d s SET IP FTP EN/DI SET IP Banner EN/DISET IP Http EN/DI SET IP LPD EN/DISET IP TCP EN/DI SET IP Range EN/DI/ALLSET IP Telnet EN/DI SET IP Tftp EN/DII D C o m m a n d s M P C o m m a n d sI n g t h e N e t w o r k P a c k e t Syntax N,number,action,device,name ConcmdsExample N,1,A,T,mystore Set ip me static Init Exit 24MonarchNet2 Operating Instructions I N G T H E S M a R T R E L a Y S T E M O u t t h e P r i m a r y P r i n t e r I t i a l S m a r t R e l a y S e t u p P r o c e d u r e sO u t t h e P a r t n e r P r i n t e r N n e c t i n g t h e P r i n t e r s N f i g u r i n g t h e P a r t n e r P r i n t e r I n g t h e S m a r t R e l a y T e l n e t C o m m a n d sSET PRN RELay PORt None/S2 SET PRN RELay COUNTer NONE0-9999 SET PRN RELay FILter OFF/NONE/RFID/NONRFIDSET PRN RELay POS 0-2400 Example SET PRN REL POR S2O u t t h e S m a r t R e l a y C o u n t e r Example SET PRN REL CountExample SET PRN REL POS 10 Smart Relay collation field SET PRN REL Count NoneI n t i n g a T e s t L a b e l TroubleshootingProblem Action Operating Instructions N e r a l Troubleshooting I n f o r m a t i o n Troubleshooting Ping ip address i.e. ping C h n i c a l S u p p o r t 8MonarchNet2 Operating Instructions Specification S 2 Specification sT i o n a l 8 0 2 1 b / g Specification s T i o n s Absolute Pathname O S S a R YGLeap Glossary G-3 PSK Glossary G-5 WPA2 D E Mpcl Tcpip Iv MonarchNet2 Operating Instructions