Use this table to solve some common printer/network problems.
Problem | Action | |
Printer does not appear | The value for each segment must be | |
to save IP, subnet, or | less than 255 in these addresses. | |
gateway address. |
|
|
Printer does not | If you have reset network or wireless | |
communicate with | settings, allow time for the printer to | |
network card or access | reset and connect to an access point. | |
point. | This may take a minute or more, | |
| depending on network traffic. | |
The printer does not | The network settings must match the | |
communicate with your | print server’s settings for: | |
network. | ♦ IP address, gateway, and subnet | |
| ||
|
| mask |
| ♦ | SSID |
| ♦ | |
| ♦ | Security |
|
| |
Cannot see print server | The devices must be on the same | |
on network. | logical network and the subnet masks | |
| should be the same. | |
Configuration/test label | The message “searching” indicates the | |
shows “searching” or | print server has not connected to the | |
“set manually” for boot | network yet. | |
method/DHCP. | The message “set manually” indicates | |
| the boot method is Static. If the boot | |
| method is not Static, the print server | |
| was not able to connect to the network. |