Multi-Tech Systems MT3334ZDXV owner manual Service

Page 48

MT3334ZDX/V Owner's Manual

Service

If your tech support specialist decides that service is required, modems may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems (within North America).

Include the following with your modem:

a description of the problem.

return billing and return shipping addresses.

contact name and phone number.

check or purchase order number for payment if the modem is out of warranty. (The standard repair charge for this modem is $95. This price is valid at the time of this publication but could change in the future. Check with your technical support specialist.)

if possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see previous section).

Send modems to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

48

Image 48
Contents Page Patents Revision DescriptionContents Index Introduction and Description Requirements ComputerSerial Cable Telephone LineProduct Features Communications SoftwareData Installation and Connection About this ManualFax Voice Model MT3334ZDXV onlyAT Commands, S-Registers and Result Codes Testing Your ModemService, Warranty & Technical Support AppendicesInstallation Introduction Safety WarningsInstallation Process Page MultiModemZDX Connections LED Indicators Front PanelInstallation Is Your MultiModemZDX Ready for Use? Operating Your MultiModemZDX Simple OperationsRemote Configuration Software Configuration AT&FcrMultiModemZDX Configuration Confirmation Hardware/Software ConfirmationTroubleshooting None of the LEDs Light When the Modem Is OnModem Does Not Respond to Commands Installation Modem Dials But Cannot Make Connection Installation Modem Cannot Connect When Answering Modem Disconnects While OnlineSlow File Transfer Losing DataGarbage Characters on the Monitor AT Commands, S-Registers Result Codes Command Summary Echo Command Mode Characters DialDial string modifiers Monitor Speaker Volume Monitor Speaker ModeEcho Online Data Characters On-Hook/Off-Hook ControlReturn Online to Data Mode Enable/Disable Result CodesModulation Handshake = n Set Register ValueModem Reset Result Code SelectionLong Space Disconnect Data Carrier Detect DCD ControlLoad Factory Default Settings Communications ModeData Terminal Ready DTR Control 22bis Guard Tone ControlATDS=n \N n Error Correction Mode Selection \K n Set Break Control\V n Protocol Result Code Data Compression ControlModem Baud Rate Serial Port Baud RateRegisters Register Unit Seconds Range 255 Default Description S10S11 S28S30 S35S37 S42S43 S48 S89Delayed Terse Verbose DescriptionModem Testing Local Analog Loopback Test/V.54 Loop Local Analog Loopback TestDigital Loopback Test/V.54 Loop 2 Local/Manual Digital Loopback Test/V.54 Loop 2 Remote/Auto Digital Loopback Testlocal/manualDigital Loopback Test remote/automatic Limited Warranty On-line Warranty Registration Tech SupportRecording Modem Information Service About the Multi-Tech BBS No Longer Available Logging on to the Multi-Tech BBSDownloading a File If you know the file nameReading a Message Leaving a MessageIf you don’t know the file name Multi-Tech Fax-Back Service No Longer Available About CompuServe/Internet No Longer AvailableBulletins Appendix a Technical Specifications Intelligent Features Command BufferData Modulation Fax Modulation2400 & 1200 bps 22bis/V.22Carrier Frequencies Fax 21 CH2 Half DuplexConnectors DiagnosticsIndicators Temperature Power Requirement697 770 852 941 Appendix B Tone Dial FrequenciesAppendices MT3334ZDX, MT3334ZDXV Appendices Canadian Limitations Notice Compliance with Babt Requirements European Low Voltage DirectivePage Compliance with BS6789 .1 and Part Compliance with BS6328 PartModem CE Mark EMC and Safety Compliance Modem Commands Default Permissible RangeRegister Default Permissible Range Australian and New Zealand Modem Warning NoticeNew Zealand Telecom Warning Notice Call Attempts/RetriesIndex Error Correction Page MT5634ZDXv Connections Power Supply Index