Multi-Tech Systems MT3334ZDXV owner manual Tech Support, On-line Warranty Registration

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5 - Service, Warranty and Tech Support

On-line Warranty Registration

To register your Multi-Tech product on-line, click on the following link:

http://www.multitech.com/support/register.htm

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill out the modem information (below), and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem (see Section 5.3.2).

Recording Modem Information

Please fill in the following information on your Multi-Tech modem. This will help tech support in answering your questions.

Modem Model No.: _______________________________________

Modem Serial No.: _______________________________________

Modem Firmware Version: _________________________________

DataComm/FAX/Voice

Software Version: _______________________________________

COM Port #: ___________________________________________

The modem model and serial numbers are silkscreened on the bottom of your modem. The software versions are printed on the diskette labels. Type ATI4 to display the modem firmware version. Please note the status of your modem before calling tech support. This screen messages, diagnostic test results, problems with a specific application, etc. Use the space below to note modem status:

_______________________________________________________

________________________________________________________

________________________________________________________

_________________________________________________________

________________________________________________________

_________________________________________________________

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Contents Page Revision Description PatentsContents Index Telephone Line Introduction and Description RequirementsComputer Serial CableData Product FeaturesCommunications Software Voice Model MT3334ZDXV only Installation and ConnectionAbout this Manual FaxAppendices AT Commands, S-Registers and Result CodesTesting Your Modem Service, Warranty & Technical SupportInstallation Process Installation IntroductionSafety Warnings Page MultiModemZDX Connections Front Panel LED IndicatorsInstallation Is Your MultiModemZDX Ready for Use? Simple Operations Operating Your MultiModemZDXRemote Configuration AT&Fcr Software ConfigurationHardware/Software Confirmation MultiModemZDX Configuration ConfirmationNone of the LEDs Light When the Modem Is On TroubleshootingModem Does Not Respond to Commands Installation Modem Dials But Cannot Make Connection Installation Modem Disconnects While Online Modem Cannot Connect When AnsweringLosing Data Slow File TransferGarbage Characters on the Monitor AT Commands, S-Registers Result Codes Command Summary Dial string modifiers Echo Command Mode CharactersDial On-Hook/Off-Hook Control Monitor Speaker VolumeMonitor Speaker Mode Echo Online Data Characters= n Set Register Value Return Online to Data ModeEnable/Disable Result Codes Modulation HandshakeData Carrier Detect DCD Control Modem ResetResult Code Selection Long Space Disconnect22bis Guard Tone Control Load Factory Default SettingsCommunications Mode Data Terminal Ready DTR ControlATDS=n Data Compression Control \N n Error Correction Mode Selection\K n Set Break Control \V n Protocol Result CodeSerial Port Baud Rate Modem Baud RateRegisters S10 Register Unit Seconds Range 255 Default DescriptionS35 S11S28 S30S43 S37S42 S89 S48Terse Verbose Description DelayedLocal Analog Loopback Test Modem Testing Local Analog Loopback Test/V.54 LoopDigital Loopback Test/V.54 Loop 2 Local/Manual Digital Loopback Testlocal/manual Digital Loopback Test/V.54 Loop 2 Remote/AutoDigital Loopback Test remote/automatic Limited Warranty Recording Modem Information On-line Warranty RegistrationTech Support Service If you know the file name About the Multi-Tech BBS No Longer AvailableLogging on to the Multi-Tech BBS Downloading a FileIf you don’t know the file name Reading a MessageLeaving a Message Bulletins Multi-Tech Fax-Back Service No Longer AvailableAbout CompuServe/Internet No Longer Available Appendix a Technical Specifications Fax Modulation Intelligent FeaturesCommand Buffer Data ModulationHalf Duplex 2400 & 1200 bps22bis/V.22 Carrier Frequencies Fax 21 CH2Temperature Power Requirement ConnectorsDiagnostics IndicatorsAppendix B Tone Dial Frequencies 697 770 852 941Appendices MT3334ZDX, MT3334ZDXV Appendices Canadian Limitations Notice European Low Voltage Directive Compliance with Babt RequirementsPage Compliance with BS6328 Part Compliance with BS6789 .1 and PartAustralian and New Zealand Modem Warning Notice Modem CE Mark EMC and Safety ComplianceModem Commands Default Permissible Range Register Default Permissible RangeCall Attempts/Retries New Zealand Telecom Warning NoticeIndex Error Correction Page MT5634ZDXv Connections Power Supply Index