Multi-Tech Systems MT5600BA, MT5600BL manual Limited Warranty, Service

Page 104

MultiModemII User Guide

Appendix D: Warranty, Service, and

Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom). For customers in all other countries, due to certain legal restrictions, MTS warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or, if date of purchase is not provided, five years from the date of shipment, unless otherwise limited or prohibited by law.

MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IM- PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU- LAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products that have been damaged by lightning storms, water, or power surges, or that have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty peri- od, or, at MTS’s option, issuance of a refund of the purchase price. Defective prod- ucts must be returned by Customer to MTS’s factory with transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Service

If you are outside the USA, your local distributor of Multi-Tech products usually of- fers the quickest and most economical repair option. If necessary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, a return shipping address, and a check or purchase order for out-of-warranty repairs.

Please send modems that require repair to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repair

If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment. You can contact us by telephone at +612 785-3500 or by fax at +612 785-9874.

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Contents Model MT5600BA Model MT5600BL Record of Revisions FCC Part Using the Front Panel IntroductionQuick Start MultiModemII User GuideAT Commands, S-Registers & Result Codes Remote ConfigurationSolving Problems Callback SecurityAppendix D Warranty, Service, and Technical Support Appendix a Regulatory ComplianceAppendix C Loopback Tests Appendix E Upgrading the ModemContents Viii Introduction Product Description FeaturesIntroduction Introduction DataWhat Is in Your Modem Package? Related ManualsQuick Start Safety Warnings What You Will NeedWe supply You supplyConnect the Modem to Your System RS232 ConnectionDialup Connection Quick StartTwo-Wire Leased Line Connection Four-Wire Leased Line ConnectionPower Connection Power-On TestRemoving Your Old Modem from Windows Install the Modem in WindowsAdding the Modem to Windows Install and Configure Your Software Call the Multi-Tech BBS Trio DataCommWindows HyperTerminal Windows Terminal Microsoft Fax Send a FaxTrio Fax Select Start Programs Accessories Fax Compose new fax ReferencesMultiModemII User Guide Using the Front Panel Modem Configuration LED IndicatorsUsing the Front Panel Liquid Crystal Display LCDOption Selection Menu StructureMultiModemII User Guide Menu Overview Using the Front Panel Status Trunk MultiModemII User Guide Basic Options Trunk Using the Front Panel Advanced Options Trunk MultiModemII User Guide Remote Configuration Options Trunk Diagnostic Options TrunkUsing the Front Panel Phone Number Memory Options Trunk Caller ID Options TrunkMenu Options StatusUsing the Front Panel Basic Options Advanced Options ImplementedRemote Configuration Options Caller ID Options MultiModemII User Guide Diagnostic OptionsPhone Number Memory Options AT Commands Registers Result Codes Introduction AT Commands AT Commands, S-Registers, and Result CodesEcho Command Mode Characters DS= y Dial Stored Telephone NumberHook Control Information RequestMonitor Speaker Volume Monitor Speaker ModeReturn Online to Data Mode Result Codes Enable/DisableSelect Register Set Register ValueRead Register Value Tone DialingModem Reset Result Code SelectionLong Space Disconnect Data Carrier Detect DCD ControlError Correction Modes Load Factory SettingsData Terminal Ready DTR Control Modem-Initiated Flow ControlFlow Control Selection Communications Mode22bis Guard Tone Control Sync/Async Mode Test CommandsClear to Send CTS Control Data Set Ready DSR ControlDisplay Current Configuration Store Current ConfigurationDisplay Last Connection Statistics Synchronous Clock SourceSelect Profile for Hard Reset Line Signal LevelZy =x Store Telephone Number Data Compression ControlLine Signal Quality PCM Code Selection\An Maximum MNP Block Size \Bn Transmit Break\Nn Error Correction Mode Selection \Vn Single Line Connect Message+MS= Modulation Selection Reserved,maxTXrateCRMNP Extended Services Command -SDR=nDistinctive Ring Control Command #CBNy=x Store Callback NumberCommand #CBPy=x Store Callback Password Flash Memory DownloadCommand #CID= n Caller ID Callback Enable/DisableCommand $SBn Serial Port Baud Rate Escape SequenceRegister Unit Range Default Description RegistersS32 S36 S46 Result Codes Terse Verbose DescriptionProtocol ALT +FCERROR MultiModemII User Guide Remote Configuration Changing the Remote Configuration Password Basic ProcedureSetup Remote Configuration Changing the Remote Escape CharacterMultiModemII User Guide Callback Security Setup Procedures Turning Callback Security On and OffAssigning Callback Passwords Callback SecurityAssigning Callback Phone Numbers Command #CBN y= x Store Callback Number Calling ProcedureCallback Security Commands Command #CBPy=x Store Callback Password Callback Assignments MultiModemII User Guide Leased Line Operation Two-Wire Setup Four-Wire Setup Leased Line OperationDial Backup and Leased Line Restoral Dial Backup and Leased Line Restoral SetupLeased Line Operation MultiModemII User Guide Solving Problems None of the Indicators Light Modem Does Not Respond to Commands Solving ProblemsModem Dials But Cannot Connect Modem4Disconnects While Online Modem4Cannot Connect When Answering File Transfer4Is Slower Than It Should BeModem4Doesn’t Work with Caller ID Data Is Being LostThere Are Garbage4 Characters on the Monitor Fax and Data4Software Can’t Run at the Same Time Appendixes Appendix a Regulatory Compliance FCC Part 68 TelecomFax Branding Statement Regulatory ComplianceCommission Decision CTR21 Canadian Limitations NoticeInternational Modem Restrictions EMC, Safety, and Terminal Directive Compliance New Zealand Telecom Warning NoticeAppendix B Technical Specifications Technical Specifications Receiver Sensitivity Loopback Tests Test procedureLocal Analog Loopback Test V.54 Loop Remote Digital Loopback Test V.54 Loop Figure C-2. Remote digital loopback testLocal Digital Loopback Test V.54 Loop Figure C-3. Local digital loopback testBack-to-Back Test Figure C-5. Back-to-back test connections Limited Warranty ServiceOnline Warranty Registration Warranty, Service, and Technical SupportTechnical Support Multi-Tech BBSAbout the Internet Ordering Modem Accessories SupplyNet Online Ordering InstructionsUpgrade Overview Identify the Modem FirmwareIdentify the Current Firmware Version Multi-Tech Web SiteMulti-Tech BBS Upgrading the ModemSet the Modem to the Factory Defaults Download the Upgrade FileExtract the Upgrade Files Upgrade the Modem’s Firmware Restore Your ParametersAppendix F Cable Pinouts RS-232 PinoutsLeased Line Pinouts Cable PinoutsAppendix G Ascii Character Map Ctrl Code Hex DecIndex 108 Index 110
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