Lucent Technologies Enterprise Communications Server manual Tones Heard Through Handset or Headset

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999

2Understanding the Console Layout

Physical Layout of Your Console

21

■If a station has the SAC feature active and is busy, the DXS/BLF lamps remain steady until the station is no longer busy. At that time, the lamp goes to a flashing mode. The PC Console alerts by changing colors on the icon for the associated extension.

Tones Heard Through Handset or Headset

When you operate the console, you hear tones through the handset or headset that can indicate progress or status of a call, or identify types of incoming calls. Table 5 describes the tones available on your console.

Table 5. Ringing and Tones Descriptions

Tone Name		Pitch	Frequency	Meaning

Ringback		Low	15 times a	A transferred call comes back to the
			minute	console.

Special		Low	Single	Calls are waiting to be answered.
Ringback

Busy		Low	60 times a	The called extension is busy.
			minute

Fast Busy		Low	120 times a	A caller dialed an incorrect number
			minute	or called a phone that cannot be
				called.

Confirmation		n/a	Three short	The operation requested (activated or
			bursts	deactivated) is accepted.

Coverage		n/a	One short	A call to one extension rings at a
			burst	different extension.

Dial		Low	Continuous	A phone is ready to use.
			steady tone

Intercept		On-Off,	Siren-type	A caller dialed a number incorrectly
		high and	“Dee-Do”	or called a phone that cannot be
		low	“Dee-Do”	called.
		low		called.

Reorder		Low	120 times a	All trunks within a particular trunk
			minute	group are busy or that a requested
				feature is not available.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Activating the Console Deactivating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartSpeed Dialing Feature NameProcedures ExampleUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Backing Up the Console Operator Routing Calls Through the Console OperatorCovering Calls from the Console Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Controlling Access to Outside Lines Managing Outside LinesExamples Displaying Outside Line Information Using Features for Internal Use Choosing Outside LinesRestricting Calls Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Routing Calls Economically Manual OverrideClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresPlacing Calls on Remote Hold Using CAS Backup ServiceUsing CAS Night Service Operations Multi-Line Phone Night Service OperationsPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index