Lucent Technologies Enterprise Communications Server manual

Page 86

DEFINITY® Enterprise Communications Server Release 7			Issue 4
Console Operations 555-230-700			June 1999
Index
			80

	attendant recall, 32
	see recalling the operator, 32
	attendant serial calling, 49
	see placing a series of calls, 49
	auto start, 24, 29
	automatic alternate routing and automatic route selection, 52
	see choosing the best route for calls, 52

B

backing up the console, 35 branch locations, 66 busy lamp, 7

busy lamp field (BLF), 19 buttons

cancel, 10 cover msg rt, 13 date time, 13 delete msg, 14 feature button area, 12 incoming call, 14 inspect mode, 13 intgrtd directory, 14 make call, 14

next, 14

normal mode, 13 release, 10 start, 10

stored number, 14 timer, 13

C

call appearance button, 8 call appearance buttons, 8

atnd lamp, 8

call appearnce buttons hold lamp, 8

call coverage, 35

see covering calls from the console, 35 call forwarding all calls, 36, 72

see forwarding all calls, 36 call park, 37

see parking calls, 37 call processing indicators

alarm lamp, 10

alarm reported lamp, 10 call waiting lamp, 10 calls waiting warning, 11 individual calls waiting lamp, 11 pos avail lamp, 11

call purpose, 16

call purpose identifiers, 16 call status, 17

call status identifiers, 18

Image 86

Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextYou or an unanswered transferred call Operating the Console Transferring Calls to Internal Extensions Activating the ConsoleDeactivating the Console Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleExample Feature NameProcedures Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Covering Calls from the Console Backing Up the Console OperatorRouting Calls Through the Console Operator Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Examples Controlling Access to Outside LinesManaging Outside Lines Displaying Outside Line Information Restricting Calls Using Features for Internal UseChoosing Outside Lines Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Clocked Manual Override Routing Calls EconomicallyManual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsMulti-Line Phone Night Service Operations Using CAS Backup ServiceUsing CAS Night Service Operations Placing Calls on Remote HoldCancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index