Lucent Technologies Enterprise Communications Server manual Using CAS-Associated Tones

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
5 Centralized Attendant Service
Identifying Differences in a CAS Environment	66

Using CAS-Associated Tones

In addition to the standard console tones, a CAS console has the following call identification tones:

Table 9. Ringing and Tones Descriptions

Tone	Pitch	Frequency	Meaning
Listed	on-off, low	three short	Identifies a call from an outside line
Directory		bursts
Number

“0”	on-off,	single	Identifies a branch location call to the
	low		console operator

Recall on Call	low	single	Routes unattended calls on call waiting to
Waiting			you

Recall on	on-off,	4–6 cycles	Routes unattended remote hold calls to you
Remote Hold	low

Recall on Don’t	medium	.25 second	Routes unanswered calls to you
Answer

Incoming Call	determined	determined	Identifies the calling branch location
Identification	by system	by system
	manager	manager

Using a CAS Display

In addition to standard display information, you can view the following incoming calls information from branch locations:

Table 10. Incoming Branch Location Displays

Type of Call	Display Shows
Listed Directory Number	Incoming outside line name
Dial 0	Caller’s name and extension
Remote hold recall	Caller’s name and extension
Others (Including Coverage Calls)	Name and number of the outside line dedicated for
	handling branch calls.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextYou or an unanswered transferred call Operating the Console Activating the Console Deactivating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleFeature Name ProceduresExample Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Backing Up the Console Operator Routing Calls Through the Console OperatorCovering Calls from the Console Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Controlling Access to Outside Lines Managing Outside LinesExamples Displaying Outside Line Information Using Features for Internal Use Choosing Outside LinesRestricting Calls Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Routing Calls Economically Manual OverrideClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsUsing CAS Backup Service Using CAS Night Service OperationsMulti-Line Phone Night Service Operations Placing Calls on Remote HoldCancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index