Lucent Technologies Enterprise Communications Server manual Displaying in Normal Mode

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999

2Understanding the Console Layout

Physical Layout of Your Console

14

■NEXT MSG

This button displays the next stored LWC message. If you are in Cover Msg Rt mode, the display shows END OF MESSAGES or NEXT TO REPEAT. If you are in Integrated Directory mode, it displays the next caller’s name.

■DELETE MSG (Message)

This button deletes the displayed message.

■INTGRTD DIRECTORY (Integrated Directory)

This button displays users’ names and extensions from the system directory.

■MAKE CALL

This button automatically returns calls from messages left in LWC. It also automatically calls currently-displayed Integrated Directory listings.

■STORED NUMBER

This button displays the code required for accessing an outside line (usually a 9), or the extension number of the facility that the BUSY button monitors. To access this information:

1.Press the STORED NUMBER button

2.Press the BUSY button.

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Call-related information includes:

■Incoming-call button associated with the call

One of six buttons, labeled a through f, lights when a call comes to your console. In the following sample, the lamp that lights is a.

a= TOM BROWN 3062

■Caller identification

For internal calls, the display shows the caller’s name or the identification assigned to the phone in use, and the caller’s extension. In the following sample, the caller is Tom Brown who is at extension 3062.

a= TOM BROWN 3062

For outside calls, the display shows the kind of outside line used and the outside line’s assigned access code. In the following sample, the access code for the local outside line is 8.

b= OUTSIDE CALL

8

■Called-party identification

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextYou or an unanswered transferred call Operating the Console Transferring Calls to Internal Extensions Activating the ConsoleDeactivating the Console Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleFeature Name ProceduresExample Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Covering Calls from the Console Backing Up the Console OperatorRouting Calls Through the Console Operator Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Examples Controlling Access to Outside LinesManaging Outside Lines Displaying Outside Line Information Restricting Calls Using Features for Internal UseChoosing Outside Lines Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Clocked Manual Override Routing Calls EconomicallyManual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsUsing CAS Backup Service Using CAS Night Service OperationsMulti-Line Phone Night Service Operations Placing Calls on Remote HoldCancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index