Lucent Technologies Enterprise Communications Server Using Visually Impaired Attendant Service

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Using Features for Internal Use	63

2.Enter the following in the order shown:

1 through 7 (to specify the day)

0000 through 2359 (to specify the hour)

■Display shows:

ROUTE PLAN: x FOR: yyyy DEACT-TIME: zz:zz

(Where x is the routing plan number, yyy is the 3-letter abbreviation for the day of the week, and zz:zz is the activation hour.)

3.Press the Clocked Override or Normal Mode button.

■The Clocked Override lamp remains steadily lighted.

■Clocked Manual Override is active.

To manually deactivate Clocked Manual Override:

1.Press the Clocked Override button.

■The Clocked Override lamp goes out.

■Scheduled daily routing plan goes into effect immediately.

Using Visually Impaired Attendant Service

Your console provides 8 buttons for voiced feedback for visually-impaired console-operators. Table 8 lists the 8 buttons and their function:

Table 8. Using VIAS Buttons

Button Name	Voiced Function

ACTIVATION/DEACTIVATION	Tells how to activate or deactivate this feature.

CONSOLE STATUS	Console’s current status

DISPLAY STATUS	Display information

LAST OPERATION	Last completed operation

LAST VOICED MESSAGE	Last message or digit sent to the console

DIRECT TRUNK GROUP	Available outside lines
SELECTION STATUS

CLASS OF RESTRICTION	Current caller’s calling privileges

INSPECT	Tells what features are assigned to other buttons

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Activating the Console Deactivating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartProcedures Feature NameExample Speed DialingUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Backing Up the Console Operator Routing Calls Through the Console OperatorCovering Calls from the Console Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Controlling Access to Outside Lines Managing Outside LinesExamples Displaying Outside Line Information Using Features for Internal Use Choosing Outside LinesRestricting Calls Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Routing Calls Economically Manual Override Clocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresUsing CAS Night Service Operations Using CAS Backup ServiceMulti-Line Phone Night Service Operations Placing Calls on Remote HoldPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index