Lucent Technologies Enterprise Communications Server manual

Page 87

DEFINITY® Enterprise Communications Server Release 7			Issue 4
Console Operations 555-230-700			June 1999
Index
			81

	call waiting warning, 11
	called-party identification, 15
	caller information, 14
	call-handling buttons
	cancel, 10
	release, 10
	start, 10
	calling other console operators, 57
	calling privilege identifiers, 16
	calls waiting lamp, 10
	cancel button, 10
	cancelling CAS calls, 69
	CAS alphanumeric display, 66
	CAS backup service, 68
	CAS night service, 68
	using multi-line phones, 68
	CAS night service operations, 68
	CAS tones, 66
	chime paging, 39
	choosing outside lines, 52
	choosing the best route for calls, 52
	cleaning the console, 72
	clocked manual override, 62
	code calling access, 39
	see chime paging, 39
	commercial power failure, 72
	conference calls, 26
	connecting callers, 26
	connecting multiple callers, 31
	console
	302A/B, 5, 6
	302C, 5, 7
	activating the, 24
	cleaning the, 72
	deactivating the, 24
	layout, 5
	selector console area, 19
	testing the 302A/B, 71
	testing the 302C, 72
	tones, 21
	control lamp, 8
	controlled restrictions, 52, 72
	restricting calls, 52
	controlling access to outside lines, 50
	conventions used in document, 2
	cover msg rt button, 13
	covering calls from the console, 35
	crisis alert, 48
	providing emergency notification to the operator, 48
	see emergency notification to digital telephones, 46
	single user responds, 47

D

date time button, 13 deactivating the console, 24 delete msg button, 14

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Activating the Console Deactivating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartSpeed Dialing Feature NameProcedures ExampleUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Backing Up the Console Operator Routing Calls Through the Console OperatorCovering Calls from the Console Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Controlling Access to Outside Lines Managing Outside LinesExamples Displaying Outside Line Information Using Features for Internal Use Choosing Outside LinesRestricting Calls Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Routing Calls Economically Manual OverrideClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresPlacing Calls on Remote Hold Using CAS Backup ServiceUsing CAS Night Service Operations Multi-Line Phone Night Service OperationsPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index