Lucent Technologies Enterprise Communications Server manual Retrieving Messages

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Using Features for Internal Use	58

Feature Name

Leave Word Calling

Procedures

To store a message when a phone is busy or a call goes unanswered:

1.Press the START button.

2.Dial the desired extension.

Called party’s phone is busy or goes unanswered.

3.Press the LWC button. This leave a preprogrammed “call me” message.

4.Hang up.

To cancel a message you left for a system user:

1.Press the START button.

2.Press the LWC CANCEL button.

3.Dial extension number where message was left.

4.Select one of the following options:

■If you hear a confirmation tone (3 short bursts of tone), press the

RELEASE button.

or

■If you hear a reorder tone (fast busy tone), press the CANCEL button to try again.

Retrieving Messages

You can retrieve messages for other system users. Other system users may or may not be able to retrieve their own messages.

Example

Rich Winston, manager of Widgets, Inc. self-cleaning bathtub manufacturing, needs to retrieve leave word calling messages left for him on his assembly line phone. He calls Pat and Pat sees the following information on her display:

CARTER ANN 2/7 10:45a 2 CALL 3124

Pat tells Rich that Ann Carter called him two times; the last time she called was at 10:45 on February 7; and Ann wants Rich to call her back at extension 3124.

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextYou or an unanswered transferred call Operating the Console Deactivating the Console Activating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleFeature Name ProceduresExample Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Routing Calls Through the Console Operator Backing Up the Console OperatorCovering Calls from the Console Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Managing Outside Lines Controlling Access to Outside LinesExamples Displaying Outside Line Information Choosing Outside Lines Using Features for Internal UseRestricting Calls Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Manual Override Routing Calls EconomicallyClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsUsing CAS Backup Service Using CAS Night Service OperationsMulti-Line Phone Night Service Operations Placing Calls on Remote HoldCancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index