Lucent Technologies Enterprise Communications Server manual Contents

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
Contents
	iii

Contents

	Contents		iii
1	Introduction		1
	■	Conventions Used in This Document	2
	■	Security Measures	2
2	Understanding the Console Layout		5
	■	Physical Layout of Your Console	5
		Outside-Lines Buttons Area	7
		Call Appearance Buttons	8
		Dialing Keypad	9
		Features	11
		The Display	12
		Displaying in Normal Mode	14
		Ringer-Volume Control Area	18
		Selector Console	19
		Tones Heard Through Handset or Headset	21
3	Operating the Console		23
	■	Activating the Console	24
	■	Deactivating the Console	24
	■	Transferring Calls to Internal Extensions	24
	■	Transferring Calls to Outside Numbers	25
	■	Placing Callers on Hold	26
	■	Connecting Two or More Callers	26
	■	Answering Emergency Calls	27
4	Using the Features		29
	■	Speeding Up the Console	29
		Using Auto Start	29
		Speed Dialing	30
		Holding Calls Automatically	31
	■	Handling Multiple-Party Calls	31
		Connecting Multiple Callers	31
		Locking Out the Console Operator	32
		Recalling the Console Operator	32
		Paging with Deluxe Voice Paging	33

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Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This DocumentIntroduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console LayoutFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal ModeIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced consoleSelector Console Area Determining Extension Number Status On next Tones Heard Through Handset or HeadsetYou or an unanswered transferred call Operating the Console Activating the Console Deactivating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More CallersAnswering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto StartSpeed Dialing Feature NameProcedures ExampleUsing the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Backing Up the Console Operator Routing Calls Through the Console OperatorCovering Calls from the Console Forwarding All Calls Caller’s number and the unanswered phone’s numberParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call WaitingSplit-Swap Split-SwapException Interrupting a CallEmergency Notification to Digital Telephones Overriding Diversion FeaturesCrisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the OperatorPlacing a Series of Calls Controlling Access to Outside Lines Managing Outside LinesExamples Displaying Outside Line Information Using Features for Internal Use Choosing Outside LinesRestricting Calls Controlled Restrictions Don’t Split Activating Don’t SplitAccessing Individual Console Operators Testing Phone System ComponentsUsing the Internal Directory Leaving Messages Assigning Main Console OperatorsRetrieving Messages Using Night Service Routing Calls Economically Manual OverrideClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant ServiceVias Identifying Differences A CAS Environment Centralized Attendant ServiceUsing a CAS Display Using CAS-Associated TonesTransferring CAS Calls Using CAS Operating ProceduresPlacing Calls on Remote Hold Using CAS Backup ServiceUsing CAS Night Service Operations Multi-Line Phone Night Service OperationsPlacing CAS Calls on Remote Hold Cancelling CAS CallsSingle-Line Phone Night Service Operations Testing the Console Routine MaintenanceCommercial Power Failure Cleaning Your ConsoleGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index